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HTC Touch Pro Manual

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Summary of Contents for HTC Touch Pro

  • Page 2: Table Of Contents

    TABLE OF CONTENTS SECTION 1 – GENERAL PHONE INFORMATION ........3 ’ ................3 CCESSING THE WNER ANUAL ....................4 MARTPHONE OWER ..................... 4 SING YOUR MARTPHONE ..................4 TORING YOUR MARTPHONE SECTION 2 – TAKING & DOWNLOADING PHOTO’S ......5 ......................

  • Page 3: Section 1 - General Phone Information

    The HTC Touch Pro and HTC Touch Pro 2 will also be issued, but they are not quite as common as the Sprint Mogul. They have all the same functions, but the layout will look different. To access the owner’s manual online, navigate to:...

  • Page 4: Smartphone Power

    Smartphone Power When you receive your device, plug in and charge the unit for at least 8 hours. Failure to maintain a fully charged Smartphone will cause the device not to have the power needed to record and report your work. If the Smartphone loses power, it is possible that you could lose all entries that have been made since the previous sync operation.

  • Page 5: Section 2 - Taking & Downloading Photo's

    Section 2 – Taking & Downloading Photo’s Sprint Mogul – Taking Photo’s Taking photos is easy with the built-in camera. To take photos, follow these instructions below. To open the Camera screen: • Press and hold the Camera Key on your device. —or—...
  • Page 6 Sprint Mogul - Downloading Photos For Windows XP Users If it is not already installed, you must download Microsoft’s ActiveSync program. Go to: http://www.microsoft.com/windowsmobile/enus/downloads/eulas/ eula_activesync45.mspx?ProductID=76. Click on accept, then download, and then click on run to install the software. ActiveSync will install the drivers needed for your laptop to recognize the Smartphone.

  • Page 7: Camera Controls

    HTC Touch Pro – Taking Photo’s Use the Camera to take photos. You can either use the main (back) camera or second (front) camera to take photos. To open the Camera screen On the Home screen, slide to the Photos and Videos tab and then tap the camera icon ( ). The screen orientation automatically switched to landscape mode when you open the Camera.
  • Page 8 Photo mode, touch ENTER to activate auto-focus; when focus is set, press ENTER to take the shot. HTC Touch Pro 2 – Taking Photo’s Use your device’s built-in camera to take photos. To launch the camera navigate to the Home screen, slide to the Photos &...

  • Page 9: Zooming

    Zooming Before capturing a photo, you can zoom in or out on your subject. To zoom in or out, slide your finger up or down on the Zoom bar while holding the device sideways. While you are sliding your finger on the Zoom bar, the level of zoom is shown on the zoom control bar at the left side of the screen.

  • Page 10: Section 3 - Accessing Your Email

    Section 3 – Accessing your email When you receive your phone your email will already be set up with your IRG email account. If you ever experience an issue that requires your email box to be reconfigured here are the instructions to reset your email for the three different phone types.
  • Page 11 Uncheck the Try to get e-mail settings automatically from the Internet box. Tap Next to proceed. Your e-mail provider, select Internet e-mail from the drop down menu. Tap Next to continue. In the Your name: field, type your first and last name, leaving a space between your names.
  • Page 12 Next, in the Incoming mail server: field, type mail.irgemail.com. In the Account type: field, select POP3. Tap Next. In the User name: field should be your first and last name (johnsmith), as shown in the example below. Once again, the Password is the last 4 digits of your social security number.
  • Page 13 Configuring your Email on the HTC Touch Pro and the HTC Touch Pro 2 Configuring your email for your HTC Touch Pro or the HTC Touch Pro 2 follows the same method. Follow these steps to set up your email: 1.

  • Page 14: Section 4 - Techlink For Smartphone's

    Section 4 – Techlink for Smartphone’s Techlink is our online software equipped with multiple features that assist the field employees with their daily activities. After completing this section you will be able to: Complete your SISO Requirements Report In-Store Assemblies from your Smartphone Report Furniture Assemblies from your Smartphone Report Reset and Installation Projects Identify how to obtain Techlink support...
  • Page 15 Detecting GPS Location When GPS coordinates are detected, the device will display a message indicating the coordinates and show success. However, if your GPS coordinates cannot be detected, then a GPS Detection Failed message will display. In this situation, press OK and then press the Retry option.
  • Page 16 Detecting SISO Status When GPS coordinates are found, the device will continue and display a message about Detecting SISO Status. When SISO status is established, another success status will display and a drop down menu will be provided for you to select your SISO option.

  • Page 17: Section 4B - Techlink Reporting For In-Store Assemblies

    Section 4b - Techlink Reporting for In-Store Assemblies Log In Screen Once you launch the TechLink program, the login screen shown right will display. Enter your EID and password (last four of your social security number) in the appropriate fields. Press Log In button to continue.
  • Page 18 Preparing to Enter Product Assemblies Once you have a work order entry selected, click the blue View button that is displayed in the same area as where the work order is listed. This is done to access the next set of screens where you will begin entering the bikes you have assembled followed by any repairs you have completed.
  • Page 19 Deleting Product Assemblies from Your Report If you make a wrong entry and need to clear it from your report, click on the line that contains the information you want to remove, which will highlight yellow. Next, “X” symbol to delete the entry. click the Press the Next option located at the bottom of the...
  • Page 20 Adding a New Repair When the Repair Screen loads, it will display a new number for the repairs you will enter. Write this number on the Waiting for Parts bike tag and attach it to the bike. Multiple repairs for the same bike can be entered under the same repair tag number generated during this process.
  • Page 21 On the Repair Parts screen, shown below left, you can press the Add Part option on the bottom Repair menu choice to return to make another part entry and have it added to the list for the bike you are working with. On the other hand, if you make a part entry for a bike repair by mistake, then select the bike part Delete Part link.
  • Page 22 Assembly and Repair Summary This screen lists a summary of the assemblies and repairs completed during your store visit and is to be shown to a member of store management. Once management verifies that these counts are correct, then click the Next button to display the Manager Signature Screen, shown below.

  • Page 23: Section 4C - Techlink Reporting For Furniture Assemblies

    Section 4c - Techlink Reporting for Furniture Assemblies Log In Screen Once you launch the TechLink program, the login screen shown right will display. Enter your EID and password (last four of your social security number) in the appropriate fields. Press the Log In button to continue.
  • Page 24 Assembly Reporting To view the Project screen for a work order report, click the View button that is with the work order’s information. This will display the screen shown below right. From this screen, press the Next menu choice to view the list of items assigned for you to assemble. SMARTPHONE GUIDE P A G E 24 The materials contained herein are the proprietary information of Impact Resource Group.
  • Page 25 Identifying Products Assembled for Your Report The SKU Assembly screen, shown below left, is where the items assigned for you to build on your work order are listed. Press the arrow symbol to access each product listing that the symbol appears next to on the screen. This will display the Units Assembled screen, which is shown below right.

  • Page 26: Section 4D - Techlink Reporting For Resets And Installation Projects

    Section 4d - Techlink Reporting for Resets and Installation Projects Log In Screen Once you launch the TechLink program, the login screen shown right will display. Enter your EID and password (last four of your social security number) in the appropriate fields. Press the Log In button to continue.
  • Page 27 Project Reporting To open the Project screen (shown below right), tap the area where the work order is listed which will change the area to yellow when it is selected. Next, press the View button that is positioned with the work order’s information.
  • Page 28 Project Questions There are a number of different questions you may encounter when completing a project’s report. Some of the more common ones you should expect to see are shown below. Select a “yes” or “no” Select an answer from a Enter a response in the open response to a question.
  • Page 29 Photo Question Most reports require you to take photos of some aspect of the project for submission with the project’s report. The screen to the right provides you the ability to enter these photos. To begin the process, click the select link for the add photo option.
  • Page 30 Other Project Questions In addition to the more common questions you will encounter, there are some unique project questions for you to be aware of for reporting requirements. One of these is shown to the right and a description is provided. If other unique questions are included as part of a project’s reporting requirements, then additional information will be provided to you in the project’s packet.

  • Page 31: Section 4E - Smartphone Or Techlink Support

    Section 4e - Smartphone or TechLink Support If you experience issues with your Smartphone or TechLink, contact the IT Support Department. For support via email, send an email to pdasupport@impactresource.com For support via phone, call 1.800.451.8803 The IT Support Department also uses an eFax system to handle equipment issues.
  • Page 32 EFAX SERVICE REQUEST FORM Today’s Date: ________________________ Name: ______________________________ EID: ________________________________ DM Name: ___________________________ Email Address: ________________________ Error Messages: Device Type: (select all that apply) Laptop Cannot Contact Server Operation not allowed if object is Smartphone open/closed Database file is corrupted Memory low Other, describe below Description of the issue:...

  • Page 33: Section 5 - Frequently Asked Questions

    Section 5 – Frequently Asked Questions Question: How do I email photos, if needed, to the DM or others within the company? Answer: To email a photo Pull up photo > Select Send > Enter the Email address > Click Send Question: How do I name a photo? Answer:...
  • Page 34 Question: Why is my phone searching for Wi-Fi connection, has a two blinking green lights and I’m getting an error message that reads cannot connect to internet? Answer: Your phone is probably in Airplane mode, see the next question to learn about airplane mode and how to turn it off.
  • Page 35 HTC Touch Pro – Use one of the following methods: • On the TouchFLO 3D Home screen, slide to the Settings tab and then touch Communications. • Touch Start > Programs > Comm Manager • Touch Start > Settings > Connections tab > Comm Manger...
  • Page 36 Question: What happens if I lose my phone, damage it or my phone stops working and I haven’t completed my service visit? Answer: Worksheet Backup – If your Smartphone is lost, damage or stops working, you must use paper service worksheets and fax your completed paperwork to 1.866.836.8990.
  • Page 37 Question: Who can I call with my Smartphone? Answer: IMPORTANT NUMBERS You have the ability to place calls using your Smartphone. Below is a list of important numbers you may need. Corporate Office Locations • Dallas Office………………………………. 972.373.9484 • Mooresville Office………………………… 704.663.4720 Departments •...
  • Page 38 SMARTPHONE GUIDE P A G E 38 The materials contained herein are the proprietary information of Impact Resource Group. No dissemination of these materials is permitted without expressed written consent. Impact Resource Group © 02072012...

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