Bush BTVD91186B Installation & Operating Instructions Manual page 34

Product Support
Trouble shooting
No power
• Check that the AC power cord is connected.
• The unit is not turned on.
The remote does not function
• Remove any obstacles between the remote and the
unit.
• Use the remote near the unit.
• Point the remote at the remote sensor on the unit.
• Replace the batteries in the remote with new ones.
DVD
No sound or very low-level sound
• Make sure that you select DVD mode.
• The system is in pause mode. Press the
button to return to normal PLAY mode.
• Fast-forward or fast-reverse is performed. Press the
PLAY button to return to normal play mode.
• Make sure the AV IN input connections is correct.
• The unit is too hot, shut off the unit for 30 minutes to
cool it down.
No picture
• The region number of the disc doesn't match the
region number of
this unit.
The picture is breaking up
• Clean the disc.
• The disc is scratched.
Severe hum or noise is heard
• The plugs and jacks are dirty. Wipe them with a cloth
slightly moistened with alcohol.
• Clean the disc.
The disc does not play
• There is no disc inside ("No Disc" appears on the
screen) or clean the disc.
• Insert the disc correctly with the playback side facing
frontwards.
• A non-valid disc has been inserted. The unit and disc
region number are incompatible.
• Condensation may have formed inside the unit due
to a sudden change in temperature. Wait about an
hour for it to clear and try again.
TV
Why have I lost some/all of my channels?
• It happens sometimes, if you have a weak signal.
Usually it just means you'll need to rescan your digi-
tal box or TV. Don't worry, it easy to do. And once
you've done it, you should get all the Freeview chan-
nels available to you. If problems persist you may
need to get your aerial checked. Talk to your retailer
or contact your local aerial installer.
34
For any help concerning set up and use of your TV please call the Customer Helpline: 0845 604 0105
BTVD9xxx6_IB_BUSH 2011_Rev3.indd 34
Why do I get 'blocking' on my digital picture?
• In most cases, blocking is caused by a reception
problem - either the signal is too weak or there is
some kind of interference. Talk to your retailer or
contact your local aerial installer
What type of aerial do I need?
• If you are installing a new aerial, we recommend
a wideband rooftop aerial rather than a loft aerial.
Loft aerials generally receive a weaker digital signal
and are more likely to get interference from other
electrical equipment in the home. We suggest you
have an aerial survey done before getting an aerial
upgrade. Talk to your retailer or contact your local
PLAY
aerial installer.
Bad Picture (snow, multiple images, distortion, blurry)
• Check the location of the antenna and adjust it if
necessary.
• Make sure the antenna cable is firmly connected.
• Make sure all input cables are firmly connected.
• Check the PICTURE MENU within the ANALOGUE
TV/DTV SETUP.
• Check to make sure the program you are watching is
broadcast in Colour and not Black & White.
No picture or sound
• Make sure the unit is plugged in and turned on.
• Make sure TV mode is selected.
• Try a new channel to check for possible station
trouble.
• Make sure the antenna is connected properly.
• Increase the volume.
• Make sure the antenna or audio video source device
is working properly.
• Make sure all cables are firmly connected.
• Check for local interference.
Function key does not respond correctly
• Under the influence of electrostatic phenomenon, the
product may malfunction and require user to power
reset.
• Unplug and re-plug the AC power cord.
No picture or sound from the HDMI source
• Check the connection between this unit and the HDMI
out jack of other equipment.
• Try setting the other HDMI equipment to a different
video output resolution such as 480p, 576p, 720p,
1080i or 1080p and to audio output type 'PCM'. To
do this you may need to watch the picture from the
source equipment with the scart or AV input of the
TV, or on another TV.
• Replace the HDMI cable with a better one. Bad HDMI
cable or very long cable (>2m) can cause data lost.
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