Basic Troubleshooting - Control 4 Onyx User Manual

Basic Troubleshooting

Remote:
If your remote display says "Low Battery", replace the batteries in the back of the remote. Onyx Theaters recommends using
Lithium batteries for best results.
Tip! To ensure proper control, make sure the remote display shows the room name that you are trying to control. If the display
shows a different room, push List, select House, select Location, choose and select which room you wish to control.
TV:
In the case that you have the ability to see the Control4 navigator on the TV screen, but you are unable to watch Cox cable,
chances are that your Cox cable box has locked up. If this occurs, please call Onyx Theaters to remotely reset your Cox box to
resolve this issue.
Theater:
If the Control4 navigator does not come on the screen after selecting the red Control4 button on your remote, push ROOM OFF,
wait 60 seconds for the projector to cool down. After 60 seconds, select the red Control4 button to turn on the system. If the
problem remains, contact Onyx Theaters for troubleshooting remotely.
Tip! Issues with technology can be frustrating. It is the goal of Onyx Theaters to implement as many preventative measures as
possible to keep your system running smoothly. With this in mind, it is important to understand the every component is essentially
built like a computer. Power surges, brownouts, lighting, etc. can affect each component differently, resulting in an occasional
need for a reboot. This tip is especially true for Cox cable boxes. Onyx Theaters can remotely log in to reboot equipment in the
event your system malfunctions. We are proud of the first class customer service we provide, so do not hesitate to give us a call.