Troubleshooting - GE 31591 Owner's Manual

Appendix

Troubleshooting

Problem
Cannot hear
a dial tone
when making a
landline call
Handset does
not ring
You experience
audible static,
noise, or fading
in and out
Caller-ID
information is
not displayed
on landline
calls
While on a
landline call,
new caller-ID
information is
not displayed
Cause/solution
‡ Increase the volume on the handset.
‡ Disconnect the telephone line cord from the base unit and
connect it to a known working telephone. If the known working
telephone operates properly, contact our customer support
center for warranty information.
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‡ Make sure your handset is charged.
‡ The handset may be near the end of range limit. Move the
handset closer to the base unit.
‡ If you are using a line with DSL service, make sure you have
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provider.
‡ Try to relocate the base unit and use the handset away from
sources of electrical interference.
‡ You must subscribe to Caller ID service from your landline
telephone service provider.
‡ Make sure the base unit is plugged directly into a telephone
modular jack. If you are using a line with DSL service, make
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service provider.
‡ You must subscribe to Caller ID with Call Waiting service from
your service provider/telephone company.
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