Inmarsat Regional BGAN User Manual

Satellite ip modem
Table of Contents

Advertisement

Quick Links

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Regional BGAN and is the answer not in the manual?

Questions and answers

Summary of Contents for Inmarsat Regional BGAN

  • Page 2: User Manual

    User Manual Satellite IP Modem...
  • Page 3 Bluetooth is a trademark owned by Bluetooth SIG, Inc. and is used by Hughes Network Systems under license. INMARSAT is a trademark of the International Mobile Satellite Organisation. The Inmarsat LOGO and the trademark BGAN are trademarks of Inmarsat (IP) Company Limited. All trademarks are licensed to Inmarsat Limited.
  • Page 4: Manual

    NFORMATION For your safety and protection, read this entire operations manual before you attempt to use the Regional BGAN Satellite IP Modem. In particular, read this safety section carefully. Keep this safety information where you can refer to it if necessary.
  • Page 5 Do not use near fuel or chemicals. Qualified service Do not attempt to disassemble your Satellite IP Modem. The Satellite IP Modem does not contain consumer serviceable components. Only qualified service personnel may install or repair equipment. Regional BGAN Satellite IP Modem User Manual...
  • Page 6 Modem’s antenna; Refer to your pacemaker product literature for information on your particular device. If you have any reason to suspect that interference is taking place, turn off your Satellite IP Modem immediately! Regional BGAN Satellite IP Modem User Manual...
  • Page 7: Hearing Aids

    Many types of older hearing aids may be susceptible to interference, making it very difficult to use them near a Satellite IP Modem. Should interference be experienced, maintain additional separation between you and the Satellite IP Modem. Regional BGAN Satellite IP Modem User Manual...
  • Page 8: Table Of Contents

    .....................15 ONTROLS AND NDICATORS Power Button ..........................15 Power Light............................15 Select Button ..........................16 Interface Lights ..........................16 Battery Light ........................... 16 Satellite IP Modem Antenna Protractor .................. 17 Compass ............................17 Regional BGAN Satellite IP Modem User Manual...
  • Page 9 IP M ..................27 PGRADE ATELLITE ODEM Upgrading Software........................27 No Local Copy Present ........................ 27 Local Copy Present........................27 TROUBLESHOOTING ................29 ....................29 ENERAL ROUBLESHOOTING ........................34 AULT ODES GLOSSARY....................43 INDEX ......................47 Regional BGAN Satellite IP Modem User Manual...
  • Page 10: Introduction

    Note that the actual ability to get Regional BGAN service in this coverage area is dependent upon a variety of factors, including licensing conditions, and the figure does not represent a guarantee of service in any particular location (contact your Service Provider for the latest information on service coverage).
  • Page 11: First Time Setup

    Ethernet cable Installation CD User Manual (this document) Tie-down Clips Your Service Provider will supply a Subscriber Identification Module (SIM) and Modem configuration instructions – you will need those to access the network. Regional BGAN Satellite IP Modem User Manual...
  • Page 12: Minimum System Requirements And Software Installation

    ‘Use a proxy server for your LAN’. For Netscape, go to Advanced Preferences and select ‘Direct connection to the Internet’. When complete please close your browser. DO NOT FORGET YOU MAY NEED TO RECHECK THIS BOX ON RETURN TO YOUR OTHER INTERNET CONNECTION. Regional BGAN Satellite IP Modem User Manual...
  • Page 13: Satellite Ip Modem Software Installation

    Double-click that programme to start the installation process. Follow the steps provided by the Installation Wizard. When installing the Satellite IP Modem Software for Macintosh, a new volume will appear on your Desktop called "Regional BGAN Satellite IP Modem", and a window will appear with installer and documentation icons.
  • Page 14: Launch Pad -- Quick Start Wizard

    Choose View QuickStart Wizard from the Launch Pad menu. This option leads you through the steps necessary to connect your Satellite IP Modem with the Regional BGAN network. Note that you will need to follow the configuration instructions supplied by your Service Provider (supplier of your SIM) to ensure that you have the correct configuration information.
  • Page 15: Step 1: Unpack The Satellite Ip Modem

    2: U IP M – P NPACK THE ATELLITE ODEM OWER Insert Battery after the SIM has been installed. Plug in Power cable and charge the battery for 3 hours. Regional BGAN Satellite IP Modem User Manual...
  • Page 16: Step 3: Connecting The Satellite Ip Modem To Your Pc

    Note: When plugging in the USB cable for the first time, you will see Windows installing a new driver for the device. Regional BGAN Satellite IP Modem User Manual...
  • Page 17: Step 4: Connecting Using Ethernet

    Satellite IP Modem previously. You may need to consult with your PC’s Bluetooth Device vendor regarding how DNS values can be entered into their Bluetooth Control application. Regional BGAN Satellite IP Modem User Manual...
  • Page 18: Step 5: Gps Location

    ‘Use a proxy server for your LAN’. For Netscape, go to Advanced Preferences and select ‘Direct connection to the Internet’. If you have PIN security enabled on your SIM, you will be prompted to enter your PIN before proceeding. Regional BGAN Satellite IP Modem User Manual...
  • Page 19: Step 7: Rough Pointing To Satellite

    Look at the Control Pad Pointing display and determine the Compass Direction needed for the antenna. Rotate the Satellite IP Modem left and right to the correct compass direction. Rotate left and right Following are sample compass directions. South Southwest Southeast Regional BGAN Satellite IP Modem User Manual...
  • Page 20: Step 9: Rough Pointing To The Satellite - Antenna Angle

    Signal Strength Bar Graph Note: The power light must be flashing red/amber or amber/green. If this is not the case, turn the Satellite IP Modem off and then back on to re-enter the pointing display. Regional BGAN Satellite IP Modem User Manual...
  • Page 21: Step 11: Fine Pointing To The Satellite

    If you are unable to successfully connect to the Internet, please see the troubleshooting section of the Regional BGAN Satellite IP Modem User Manual. Congratulations your modem is successfully connected. Regional BGAN Satellite IP Modem User Manual...
  • Page 22: Quick Reference

    Once you have established a session on the Regional BGAN system you will not need another GPS location while you remain connected in the “Always On” condition. This...
  • Page 23: Antenna Pointing

    OINTING Establishing a new connection requires the careful orientation of the Satellite IP Modem towards the Regional BGAN Satellite. The more precise this alignment, the faster your data will be able to travel over the network. To ensure precise alignment, the pointing operation is divided into a rough pointing operation followed by a fine pointing operation.
  • Page 24: Controls And Indicators

    The Power Button turns the Satellite IP Modem power on and off. To turn on the Regional BGAN Satellite IP Modem, push the Power button down until the Power Light illuminates. To turn off the Satellite IP Modem, push the Power button down until the Power Light darkens (at least two seconds).
  • Page 25: Select Button

    Interface Light is green, the Satellite IP Modem is properly connected to the Regional BGAN network. If the Interface Light is amber, the appropriate interface has been selected but a connection to the network has not yet been established. If the Interface Light is flashing red, there is a fault or error in the Satellite IP Modem.
  • Page 26: Satellite Ip Modem Antenna Protractor

    Reference the compass during the Antenna Pointing process to get the correct Compass Direction needed for the antenna. The illustration shows an example of a South-West orientation. The compass can be affected when close to magnetic fields or metallic objects. Note Regional BGAN Satellite IP Modem User Manual...
  • Page 27: Launch Pad

    The View Documentation option allows you to view this and other documents on- line rather than having to search for the printed versions. Choosing the Exit option ends the Launch Pad programme and returns you to your computer desktop. Regional BGAN Satellite IP Modem User Manual...
  • Page 28: Control Pad

    Code, you are prompted to enter these values before advancing to other Modem Administration pages in the Control Pad. Pointing Screen If Antenna Pointing is disabled, the Pointing Screen will be bypassed. See the Advanced Settings section for additional information. Note Regional BGAN Satellite IP Modem User Manual...
  • Page 29: Security Management

    Security Code Enable: If this box is not checked, there is no prompt for a Security Code after you invoke Control Pad. If this box is checked, a prompt displays for the Security Code entry each time you run the Control Pad with a different SIM than the Regional BGAN Satellite IP Modem User Manual...
  • Page 30: Home

    The Home screen displays summary status information about the Satellite IP Modem. Home Screen You can navigate among all the various Control Pad functions by selecting them from the menu on the left side of the screen. Regional BGAN Satellite IP Modem User Manual...
  • Page 31: Status Window

    Connection Type: USB (default), Ethernet, or Bluetooth. TATUS INDOW The Status Window is displayed as a separate window to provide a concise summary of Satellite IP Modem status. Status Window Regional BGAN Satellite IP Modem User Manual...
  • Page 32: Fault Status: Any Current System Faults Or Errors. Network Settings

    Control Pad, exit the Launch Pad, reboot your computer, and power the Satellite IP Modem off and then back on so that the new settings can take effect. Regional BGAN Satellite IP Modem User Manual...
  • Page 33: Change Service Provider Login Information

    Service Provider specifies the full method. The full method takes longer and utilizes more resources since it will search all possible frequencies for Regional BGAN service. This full search can take up to 20 minutes. Regional BGAN Satellite IP Modem User Manual...
  • Page 34: Bluetooth

    Bluetooth Device Address: System-assigned, display-only. Bluetooth Device Name: The default name is “Regional BGAN Satellite IP Modem.” Click on and select the current name field, enter the new name, then select the Change Name button to apply the new name.
  • Page 35: Bluetooth Passkey

    This does not change the security code or SIM parameters. Please exercise caution when proceeding. If you Restore Factory Defaults, you will need to re-enter any configuration information supplied by your Service Provider. Regional BGAN Satellite IP Modem User Manual...
  • Page 36: Upgrade

    Internet for a newer version. If you click Yes, the upgrade programme connects to the Internet to check for a newer version. If a newer version is not available, a dialogue box displays stating that the local version is the latest Regional BGAN Satellite IP Modem User Manual...
  • Page 37 For Microsoft Internet Explorer, select Tools / Internet Options and click Note on Delete Files. For Netscape, go to Advanced Preferences and select Cache. Click on Clear Memory Cache and Clear Disk Cache. Regional BGAN Satellite IP Modem User Manual...
  • Page 38: Troubleshooting

    Wizard and verify that the SIM card is present. SIM card may be Remove the SIM card and make inserted incorrectly. sure that it is inserted according to the instructions in QuickStart Wizard. Regional BGAN Satellite IP Modem User Manual...
  • Page 39 Modem must be the network bindings to six. If you have only active LAN more than six, you must remove connection. one in order for the PC to communicate with the Modem. Regional BGAN Satellite IP Modem User Manual...
  • Page 40 Check that the antenna is pointed using the correct compass direction and antenna angle from the Control Pad Pointing screen. Check the antenna switch to make sure that ‘L’ is selected for Regional BGAN service. Regional BGAN Satellite IP Modem User Manual...
  • Page 41 The battery contacts Check the battery contacts. Clean are dirty or damaged. them if necessary. If the battery is damaged, replace it. Regional BGAN Satellite IP Modem User Manual...
  • Page 42 Antenna moves after The Satellite IP Modem Use tie-down clips provided with pointing. was moved by the the Modem to fix the unit in place. wind. Regional BGAN Satellite IP Modem User Manual...
  • Page 43: Fault Codes

    Clean the SIM card contacts with a dry cloth. If the problem continues, replace SIM card with a known good SIM card. If the problem persists, return the unit to your Service Provider for service. Regional BGAN Satellite IP Modem User Manual...
  • Page 44 Modem is not allowed Provider (Modem IMEI is not network. Please contact to connect to the authorised). Contact your your Service Provider. Network. Service Provider to regain authorised service. Regional BGAN Satellite IP Modem User Manual...
  • Page 45 - Service option not was not was not The Service Provider should subscribed. Please contact subscribed to the check the subscription entries your Service Provider. service option. in the Home Location Registry. Regional BGAN Satellite IP Modem User Manual...
  • Page 46 Power down the Satellite IP Network connection Modem and try again. If the failure – GPRS stack could problem continues, contact not attach to MUX your Service Provider. interface. Power down and try again. Regional BGAN Satellite IP Modem User Manual...
  • Page 47 Network connection card from a carrier that an authorised SIM card, failure – Roaming is not does not have a contact your Service Provider. allowed. Reacquiring roaming agreement connection. with your Service Provider. Regional BGAN Satellite IP Modem User Manual...
  • Page 48 – Invalid an invalid GPS position. GPS fix. If the problem position for the selected continues, contact your Service Service Provider. Provider. Reacquiring connection… Regional BGAN Satellite IP Modem User Manual...
  • Page 49 Contact your Service Provider Network connection failure because the to get the correct network failure - Missing or invalid APN is missing or settings. APN. Please provide invalid. correct information and try again. Regional BGAN Satellite IP Modem User Manual...
  • Page 50 Network access due to your blocked – Radio priority is user’s priority. network priority. If the less than threshold. UT will problem continues, contact attempt to reacquire your Service Provider. connection. Regional BGAN Satellite IP Modem User Manual...
  • Page 51 The receiving a new GPS fix. Modem will reacquire the connection. If the problem continues and a new connection cannot be made, contact your Service Provider. Regional BGAN Satellite IP Modem User Manual...
  • Page 52: Glossary

    Bluetooth Device Name: A text label given to Bluetooth-based devices. On the Satellite IP Modem Control Pad Bluetooth screen, the default name of the Modem is “Regional BGAN Satellite IP Modem.” You can click on and select the current name field, enter a new name, then select the Change Name button to apply the new name.
  • Page 53 GPS satellite, the receiver computes and stores the Modem’s location on earth. That location is used in the Pointing Process to obtain your location relative to the Regional BGAN Satellite. Inmarsat Regional BGAN Satellite IP Modem: Referenced throughout this...
  • Page 54 Pointing Screen for indications of signal strength, you manipulate the Modem antenna to get the optimum GPS location and Inmarsat Regional BGAN Satellite signal strength for your network connection. Pointing is required during Modem setup or if the Modem has been moved from its previous location.
  • Page 55 USB: The Universal Serial Bus interface is a standard protocol for many computer peripheral devices, including modems, scanners, digital cameras, printers, and others. It is one of the three communications interfaces supported by the Satellite IP Modem. Regional BGAN Satellite IP Modem User Manual...
  • Page 56: Index

    GPS, 9, 13, 14, 15, 20, 23, 25, 31, 44 USB, 1, 2, 3, 4, 7, 16, 22, 23, 30, 46 Installation, 2, 3, 4, 5, 18 View QuickStart Wizard, 5, 18 Installation CD, 2 Warnings, i Regional BGAN Satellite IP Modem User Manual...
  • Page 57 OTES Regional BGAN Satellite IP Modem User Manual...

Table of Contents