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Summary of Contents for Inmarsat Regional BGAN Satellite IP Modem
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Page 2: User Manual
User Manual Satellite IP Modem... - Page 3 The information in this document is subject to change without notice. Hughes Network Systems, Inc. makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
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Page 4: Manual
NFORMATION For your safety and protection, read this entire operations manual before you attempt to use the Regional BGAN Satellite IP Modem. In particular, read this safety section carefully. Keep this safety information where you can refer to it if necessary. - Page 5 Avoid placing your Satellite IP Modem close to cigarettes, open flames or any source of heat. Changes or modifications to the Satellite IP Modem not expressly approved by Hughes Network Systems could void your authority to operate this equipment. Only use a soft damp cloth to clean your Satellite IP Modem.
- Page 6 Modem’s antenna; Refer to your pacemaker product literature for information on your particular device. If you have any reason to suspect that interference is taking place, turn off your Satellite IP Modem immediately! Regional BGAN Satellite IP Modem User Manual...
- Page 7 Many types of older hearing aids may be susceptible to interference, making it very difficult to use them near a Satellite IP Modem. Should interference be experienced, maintain additional separation between you and the Satellite IP Modem. Regional BGAN Satellite IP Modem User Manual...
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Page 8: Table Of Contents
.....................15 ONTROLS AND NDICATORS Power Button ..........................15 Power Light............................15 Select Button ..........................16 Interface Lights ..........................16 Battery Light ........................... 16 Satellite IP Modem Antenna Protractor .................. 17 Compass ............................17 Regional BGAN Satellite IP Modem User Manual... - Page 9 IP M ..................27 PGRADE ATELLITE ODEM Upgrading Software........................27 No Local Copy Present ........................ 27 Local Copy Present........................27 TROUBLESHOOTING ................29 ....................29 ENERAL ROUBLESHOOTING ........................34 AULT ODES GLOSSARY....................43 INDEX ......................47 Regional BGAN Satellite IP Modem User Manual...
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Page 10: Introduction
NTRODUCTION Your Inmarsat Regional BGAN Satellite IP Modem provides portable, high-speed data communications via satellite. Using “Always On” technology you can remain connected to the Internet while only sending or receiving the data that you need at speeds of up to 144kbits/s, just as if you were sitting at your office desk. The Satellite IP Modem works with your computer using one of three common networking connections: Universal Serial Bus (USB), Ethernet or Bluetooth™... -
Page 11: First Time Setup
Ethernet cable Installation CD User Manual (this document) Tie-down Clips Your Service Provider will supply a Subscriber Identification Module (SIM) and Modem configuration instructions – you will need those to access the network. Regional BGAN Satellite IP Modem User Manual... -
Page 12: Minimum System Requirements And Software Installation
‘Use a proxy server for your LAN’. For Netscape, go to Advanced Preferences and select ‘Direct connection to the Internet’. When complete please close your browser. DO NOT FORGET YOU MAY NEED TO RECHECK THIS BOX ON RETURN TO YOUR OTHER INTERNET CONNECTION. Regional BGAN Satellite IP Modem User Manual... -
Page 13: Satellite Ip Modem Software Installation
Finish button. You will find a Satellite IP Modem icon on your Windows desktop that allows you to start the next phase of setup whenever you are ready. Regional BGAN Satellite IP Modem User Manual... -
Page 14: Launch Pad -- Quick Start Wizard
Step 8: Rough Pointing to the Satellite − Compass Direction Step 9: Rough Pointing to the Satellite – Antenna Angle Step 10: Fine Pointing to the Satellite Step 11: Fine Pointing to the Satellite Step 12: Exiting Pointing Mode Regional BGAN Satellite IP Modem User Manual... -
Page 15: Step 1: Unpack The Satellite Ip Modem
2: U IP M – P NPACK THE ATELLITE ODEM OWER Insert Battery after the SIM has been installed. Plug in Power cable and charge the battery for 3 hours. Regional BGAN Satellite IP Modem User Manual... -
Page 16: Step 3: Connecting The Satellite Ip Modem To Your Pc
Note: When plugging in the USB cable for the first time, you will see Windows installing a new driver for the device. Regional BGAN Satellite IP Modem User Manual... -
Page 17: Step 4: Connecting Using Ethernet
Satellite IP Modem will restart with the Ethernet interface selected. If the Satellite IP Modem is under battery power it will power down; press and hold power button to reapply power. Regional BGAN Satellite IP Modem User Manual... -
Page 18: Step 5: Gps Location
‘Use a proxy server for your LAN’. For Netscape, go to Advanced Preferences and select ‘Direct connection to the Internet’. If you have PIN security enabled on your SIM, you will be prompted to enter your PIN before proceeding. Regional BGAN Satellite IP Modem User Manual... -
Page 19: Step 7: Rough Pointing To Satellite
Look at the Control Pad Pointing display and determine the Compass Direction needed for the antenna. Rotate the Satellite IP Modem left and right to the correct compass direction. Rotate left and right Following are sample compass directions. South Southwest Southeast Regional BGAN Satellite IP Modem User Manual... -
Page 20: Step 9: Rough Pointing To The Satellite - Antenna Angle
Signal Strength Bar Graph Note: The power light must be flashing red/amber or amber/green. If this is not the case, turn the Satellite IP Modem off and then back on to re-enter the pointing display. Regional BGAN Satellite IP Modem User Manual... -
Page 21: Step 11: Fine Pointing To The Satellite
If you are unable to successfully connect to the Internet, please see the troubleshooting section of the Regional BGAN Satellite IP Modem User Manual. Congratulations your modem is successfully connected. Regional BGAN Satellite IP Modem User Manual... -
Page 22: Quick Reference
“Stored” to “Valid.” GPS location is shown as “Invalid” only under special circumstances when the stored information has been erased. In any case, you may wish to attempt network access to see if service will be granted. Regional BGAN Satellite IP Modem User Manual... -
Page 23: Antenna Pointing
Signal meters are located on the modem and computer display; you can use either one to maximize your signal strength. Finding the maximum for both the direction and elevation angle settings ensures the best performance from your modem. Regional BGAN Satellite IP Modem User Manual... -
Page 24: Controls And Indicators
The Power Button turns the Satellite IP Modem power on and off. To turn on the Regional BGAN Satellite IP Modem, push the Power button down until the Power Light illuminates. To turn off the Satellite IP Modem, push the Power button down until the Power Light darkens (at least two seconds). -
Page 25: Select Button
If the Light is flashing red, the battery is low and is not charging. Pointing Mode: In this mode, the Battery Light is lit along with the interface lights to be used as a bar graph to indicate relative signal strength. The Light turns from red Regional BGAN Satellite IP Modem User Manual... -
Page 26: Satellite Ip Modem Antenna Protractor
Reference the compass during the Antenna Pointing process to get the correct Compass Direction needed for the antenna. The illustration shows an example of a South-West orientation. The compass can be affected when close to magnetic fields or metallic objects. Note Regional BGAN Satellite IP Modem User Manual... -
Page 27: Launch Pad
The View Documentation option allows you to view this and other documents on- line rather than having to search for the printed versions. Choosing the Exit option ends the Launch Pad programme and returns you to your computer desktop. Regional BGAN Satellite IP Modem User Manual... -
Page 28: Control Pad
Code, you are prompted to enter these values before advancing to other Modem Administration pages in the Control Pad. Pointing Screen If Antenna Pointing is disabled, the Pointing Screen will be bypassed. See the Advanced Settings section for additional information. Note Regional BGAN Satellite IP Modem User Manual... -
Page 29: Security Management
Security Code Enable: If this box is not checked, there is no prompt for a Security Code after you invoke Control Pad. If this box is checked, a prompt displays for the Security Code entry each time you run the Control Pad with a different SIM than the Regional BGAN Satellite IP Modem User Manual... -
Page 30: Home
The Home screen displays summary status information about the Satellite IP Modem. Home Screen You can navigate among all the various Control Pad functions by selecting them from the menu on the left side of the screen. Regional BGAN Satellite IP Modem User Manual... -
Page 31: Status Window
Connection Type: USB (default), Ethernet, or Bluetooth. TATUS INDOW The Status Window is displayed as a separate window to provide a concise summary of Satellite IP Modem status. Status Window Regional BGAN Satellite IP Modem User Manual... -
Page 32: Fault Status: Any Current System Faults Or Errors. Network Settings
Control Pad, exit the Launch Pad, reboot your computer, and power the Satellite IP Modem off and then back on so that the new settings can take effect. Regional BGAN Satellite IP Modem User Manual... -
Page 33: Change Service Provider Login Information
Service Provider specifies the full method. The full method takes longer and utilizes more resources since it will search all possible frequencies for Regional BGAN service. This full search can take up to 20 minutes. Regional BGAN Satellite IP Modem User Manual... -
Page 34: Bluetooth
Bonding: These radio buttons that determine whether the Satellite IP Modem accepts bonding or does not accept bonding with other devices using Bluetooth. The default setting is accepts bonding (bonding may sometimes be referred to as Regional BGAN Satellite IP Modem User Manual... -
Page 35: Bluetooth Passkey
This does not change the security code or SIM parameters. Please exercise caution when proceeding. If you Restore Factory Defaults, you will need to re-enter any configuration information supplied by your Service Provider. Regional BGAN Satellite IP Modem User Manual... -
Page 36: Upgrade
Internet for a newer version. If you click Yes, the upgrade programme connects to the Internet to check for a newer version. If a newer version is not available, a dialogue box displays stating that the local version is the latest Regional BGAN Satellite IP Modem User Manual... - Page 37 PC, you can click the Complete Upgrade Later button. If you are ready to complete the upgrade and the Satellite IP Modem is connected to the PC, click the Complete Upgrade Now button to perform the upgrade. Regional BGAN Satellite IP Modem User Manual...
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Page 38: Troubleshooting
Wizard and verify that the SIM card is present. SIM card may be Remove the SIM card and make inserted incorrectly. sure that it is inserted according to the instructions in QuickStart Wizard. Regional BGAN Satellite IP Modem User Manual... - Page 39 Modem must be the network bindings to six. If you have only active LAN more than six, you must remove connection. one in order for the PC to communicate with the Modem. Regional BGAN Satellite IP Modem User Manual...
- Page 40 Check that the antenna is pointed using the correct compass direction and antenna angle from the Control Pad Pointing screen. Check the antenna switch to make sure that ‘L’ is selected for Regional BGAN service. Regional BGAN Satellite IP Modem User Manual...
- Page 41 The battery contacts Check the battery contacts. Clean are dirty or damaged. them if necessary. If the battery is damaged, replace it. Regional BGAN Satellite IP Modem User Manual...
- Page 42 Antenna moves after The Satellite IP Modem Use tie-down clips provided with pointing. was moved by the the Modem to fix the unit in place. wind. Regional BGAN Satellite IP Modem User Manual...
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Page 43: Fault Codes
Clean the SIM card contacts with a dry cloth. If the problem continues, replace SIM card with a known good SIM card. If the problem persists, return the unit to your Service Provider for service. Regional BGAN Satellite IP Modem User Manual... - Page 44 Modem is not allowed Provider (Modem IMEI is not network. Please contact to connect to the authorised). Contact your your Service Provider. Network. Service Provider to regain authorised service. Regional BGAN Satellite IP Modem User Manual...
- Page 45 - Service option not was not was not The Service Provider should subscribed. Please contact subscribed to the check the subscription entries your Service Provider. service option. in the Home Location Registry. Regional BGAN Satellite IP Modem User Manual...
- Page 46 Power down the Satellite IP Network connection Modem and try again. If the failure – GPRS stack could problem continues, contact not attach to MUX your Service Provider. interface. Power down and try again. Regional BGAN Satellite IP Modem User Manual...
- Page 47 Network connection card from a carrier that an authorised SIM card, failure – Roaming is not does not have a contact your Service Provider. allowed. Reacquiring roaming agreement connection. with your Service Provider. Regional BGAN Satellite IP Modem User Manual...
- Page 48 – Invalid an invalid GPS position. GPS fix. If the problem position for the selected continues, contact your Service Service Provider. Provider. Reacquiring connection… Regional BGAN Satellite IP Modem User Manual...
- Page 49 Contact your Service Provider Network connection failure because the to get the correct network failure - Missing or invalid APN is missing or settings. APN. Please provide invalid. correct information and try again. Regional BGAN Satellite IP Modem User Manual...
- Page 50 Network access due to your blocked – Radio priority is user’s priority. network priority. If the less than threshold. UT will problem continues, contact attempt to reacquire your Service Provider. connection. Regional BGAN Satellite IP Modem User Manual...
- Page 51 The receiving a new GPS fix. Modem will reacquire the connection. If the problem continues and a new connection cannot be made, contact your Service Provider. Regional BGAN Satellite IP Modem User Manual...
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Page 52: Glossary
Bluetooth Device Name: A text label given to Bluetooth-based devices. On the Satellite IP Modem Control Pad Bluetooth screen, the default name of the Modem is “Regional BGAN Satellite IP Modem.” You can click on and select the current name field, enter a new name, then select the Change Name button to apply the new name. - Page 53 Modem’s location on earth. That location is used in the Pointing Process to obtain your location relative to the Regional BGAN Satellite. Inmarsat Regional BGAN Satellite IP Modem: Referenced throughout this document as the Satellite IP Modem, this device implements and manages Regional BGAN satellite communications between your computer and Service Provider’s network via one of the three supported interface methods...
- Page 54 Satellite IP Modem Control Pad Security Management screen, a prompt requests you to enter the SIM PIN each time you run the Control Pad. This helps prevent unauthorised use of your SIM. Regional BGAN Satellite IP Modem User Manual...
- Page 55 USB: The Universal Serial Bus interface is a standard protocol for many computer peripheral devices, including modems, scanners, digital cameras, printers, and others. It is one of the three communications interfaces supported by the Satellite IP Modem. Regional BGAN Satellite IP Modem User Manual...
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Page 56: Index
USB, 1, 2, 3, 4, 7, 16, 22, 23, 30, 46 GPS, 9, 13, 14, 15, 20, 23, 25, 31, 44 View QuickStart Wizard, 5, 18 Installation, 2, 3, 4, 5, 18 Warnings, i Regional BGAN Satellite IP Modem User Manual... - Page 57 OTES Regional BGAN Satellite IP Modem User Manual...
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