Frequently Asked Questions - NLS DS1 Manual

Appendix
8.4

Frequently Asked Questions

8.4.1 General
1. How do I clear all information from the player?
Turn off the player. Hold down the Tone Up, Speed Up, and Volume Up buttons and press the Power
button. The player will say "Creating New Profile." This will remove all bookmarks, set the language to
English, and reset all controls to their default position.
2. How do I change the language to/from Spanish?
Turn off the player. Hold down the Tone Down, Sleep, and Rewind buttons and press the Power button.
After a few seconds the player will beep and say "Player Status." Press the Rewind button twice and you
will hear "Set Language." Press the Play button and you will hear "English." Press Rewind or Fast Forward
if you wish to select Spanish and then press Play. If you wish to return the player to English, press Play
without pressing another button.
3. The player has become unresponsive. Every time I press a button it beeps but nothing
happens.
In the unlikely event that the player has entered this condition, ask the patron to hold down the Power
button firmly for at least 7 seconds (a reset beep will be heard).
4. How do I reset the player?
Hold down the Power button firmly for at least 7 seconds. A reset beep will be heard. This will not erase
any bookmarks or prior book "last marks" from the player. The player will only need to be reset in the
unlikely event that it becomes unresponsive in normal operation.
5. The player said "cartridge error" when I removed the book.
Have I damaged the book?
No. The cartridge cannot be damaged by this action. A cartridge error may occur if the book cartridge is
removed while the book is playing. The book will play normally after this has occurred. The player keeps a
record that a cartridge error has occurred and this record can be reviewed when the player is returned to the
library.
6. Every time I put the cartridge in the player the machine says "cartridge error."
This may indicate a problem with the files on the cartridge or with the cartridge itself. Power cycle the
player to clear the error but if this is unsuccessful, the book should be marked as defective and returned to
the library for further testing. If this occurred using a patron's USB flash drive, suggest they reformat the
drive then recopy the book.
7. The player is dirty. How do I clean it?
Use only soap and water or a mild cleaner like 409 or Simple Green. Do not use harsh abrasives or bleach.
Moisten a cloth and wipe the player. Do not get liquid inside the player or in the speaker area. Turn the
player upside down when cleaning the speaker grill with the wet cloth/sponge to avoid getting liquid into
this sensitive area.
February 2010 Digital Talking-Book Player
Library Guide
Section 8
62