Zvox Audio SoundBase 870 Setup & Operation Manual page 25

1-Year Limited Warranty,
ZVOX Audio SoundBase Systems
To the original purchaser of a ZVOX Audio system in the United States of America, ZVOX Audio warrants
the ZVOX Audio system to be free of defects in material and workmanship for a period of one ( 1) year from
date of purchase.
To obtain a warranty repair of a ZVOX Audio system, a Return Authorization must be obtained from
ZVOX Audio. With respect to defects, ZVOX will, at its option, repair any defect in the product or replace the
product at no charge to the original purchaser for parts or labor. If ZVOX Audio elects to replace a system, the
replacement system will be equivalent to the condition of the ZVOX Audio system as received by ZVOX
Audio for service. The repair of a ZVOX Audio system by an independent service agency is not supported.
This ZVOX Audio warranty applies to the original purchaser of the ZVOX Audio system purchased in the
USA from an authorized ZVOX Audio retailer and used in the United States of America. ZVOX Audio cannot
provide service to an owner of a ZVOX Audio system outside the United States of America.
This warranty does not extend to any malfunction, physical damage or failure caused by misuse, abuse,
accident, faulty hookup, improper electrical source, defective associated equipment or use of the system with
equipment for which it is not intended.
The only acceptable method of establishing warranty status is a copy of the original proof of purchase from
an authorized ZVOX Audio retailer, indicating the customer's name and purchase date. The warranty period
starts from the date on the proof of purchase of the ZVOX Audio product.
Obtaining service on a ZVOX Audio product: The owner of the ZVOX Audio product should first contact
the ZVOX Audio retailer that sold the ZVOX Audio system to inquire about warranty service. If the dealer
does not provide service for ZVOX products, please contact ZVOX Audio directly at info@zvoxaudio.com or
(866) 367-9869 to obtain a Repair Authorization. A Repair Authorization from ZVOX Audio does not include
the cost of shipping the ZVOX Audio system to ZVOX Audio. Do not send a ZVOX Audio system to ZVOX
Audio for repair prior to obtaining a Repair Authorization. ZVOX Audio reserves the right to refuse or return
any products delivered to ZVOX Audio without prior written authorization.
The Repair Authorization number should be included inside the carton. The Repair Authorization number
should be marked on the return shipping label on the outside of the carton.
Shipping carton and cushions: This 1-year limited warranty does not cover the cost of a replacement
shipping carton and set of cushions. A replacement shipping carton and cushion set can be purchased from
ZVOX Audio if you elect to discard the original carton and cushions. The genuine ZVOX Audio carton and
cushions for your specific ZVOX Audio model must be used to ship your unit to ZVOX Audio. ZVOX Audio
urges you to keep your system's shipping carton and all the comer and side cushions.
Shipment to ZVOX Audio: The ZVOX Audio system owner is responsible for shipping charges to ZVOX
Audio using the shipping method of their choice. The ZVOX Audio system should be shipped to the ZVOX
Audio address provided in the Return Authorization. ZVOX Audio is not responsible for physical damage
sustained by a product in shipment back to ZVOX Audio, regardless of the nature of the Return Authorization.
ZVOX Audio suggests using a shipper that provides you a tracking number.
Once the repair has been performed, ZVOX Audio will then ship the unit back to the customer with no
charge for shipping. ZVOX Audio can only ship to locations in the United States of America.
For a ZVOX Audio system owner outside the United States of America: A ZVOX Audio system owner
outside the United States of America should contact the ZVOX retailer in the country where they purchased
the ZVOX system to inquire about warranty service. You may then be referred to the authorized ZVOX Audio
distributor in that country.
This is the sole and express warranty. This warranty is in lieu of all other warranties, expressed or implied,
of merchantability, fitness for purpose or otherwise. In no event shall ZVOX Audio LLC be liable for
incidental or consequential damages or have any liability with respect to defects other than the obligations set
forth as stated. Except as provided herein, ZVOX Audio LLC shall have no liability or responsibility to the
purchaser or any other person or entity with respect to any liability, loss or damage caused directly or
indirectly by use of the product, including, but not limited to, any incidental or consequential damages.
© 2014 June 30, ZVOX
Audio LLC.