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Before contacting a service center
Appendix >
Situation
Suggested remedies
• Turn off the camera, and then turn it on again.
• Remove the memory card, and then insert it
The memory card has
again.
• Format the memory card.
an error
See "Cautions when using memory cards" for
more details. (p. 171)
Your TV or computer
microSDXC memory cards use the exFAT file
cannot display photos
system. Ensure that the external device is
and videos that are
compatible with the exFAT file system before
stored on a microSDXC
connecting the camera to the device.
memory card
microSDXC memory cards use the exFAT file
Your computer does
system. To use microSDXC memory cards on a
not recognize a
Windows XP computer, download and update
microSDXC memory
the exFAT file system driver from the Microsoft
card
website.
If you change the name of a file, your camera may
not play the file (the name of the file should meet
Cannot display files
the DCF standard). If you encounter this situation,
display files on your computer.
Situation
Suggested remedies
• Ensure that the focus option you set is suitable
for the kind of shot you are capturing.
• Use a tripod to prevent your camera from
The photo is blurry
shaking.
• Ensure that the lens is clean. If not, clean the
lens. (p. 166)
The colors in the
An incorrect White Balance can create unrealistic
photo do not match
color. Select the proper White Balance option to
suit the light source. (p. 72)
the actual scene
Your photo is overexposed or underexposed.
• Adjust the aperture value or the shutter speed.
The photo is too
• Adjust the ISO sensitivity. (p. 71)
bright or too dark
• Turn the flash off or on. (p. 90)
• Adjust the exposure value. (p. 97)
This camera can have minute distortion when
using a wide-angle lens that enables shooting
Photos are distorted
with a wide angle of view. This is normal, and
does not cause malfunction.
This may occur when the subject is exposed to a
Horizontal lines
fluorescent or mercury-vapor light source. Select
a slow shutter speed or set the shooting mode to
appear on the photo
Auto.
179
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