Sonic Charm Series User Manual
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Sonic Charm Series User Manual

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Charm Custom
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Summary of Contents for Sonic Charm Series

  • Page 1 charm Charm Custom Instruments User Guide...
  • Page 2 SONIC · CHARM Hearing Instrument Serial Number: Left Right Hearing Instrument Model: Left Right Battery Size: Listening Listening Program # Environment Right & Left Instruments Synchronized (For ITEPDW, ITCPDW) r Active r Inactive Program Button: Program Button Mute: r Active r Inactive...
  • Page 3 CHARM · CUSTOM USER GUIDE The following hearing instruments are covered in this User Guide: Charm Custom Instruments CH60 IIC CH60 ITCD CH60 CIC/CICP AR_ILLU_ITCD_BW CH40 ITCD CH40 CIC/CICP BL_ILLU_CIC_BW AR_ILLU_IIC_BW CH60 ITED AR_ILLU_ITED_BW CH60 ITCPDW CH60 ITEPDW BL_ILLU_ITIPDW_BW CH40 ITED BL_ILLU_ITCPDW_BW...
  • Page 4 SONIC · CHARM...

  • Page 5: Table Of Contents

    CHARM · CUSTOM USER GUIDE Table of Contents Congratulations On Your Purchase! General Warnings and Safety Guidelines Hearing Expectations Your Charm IIC Hearing Instrument Your Charm CIC/CICP Hearing Instrument Your Charm ITCD /ITCPDW Hearing Instrument Your Charm ITED /ITEPDW Hearing Instrument Turning Your Hearing Instrument OFF and ON Putting On Your Hearing Instrument Taking Off Your Hearing Instrument...
  • Page 6 SONIC · CHARM...
  • Page 7 CHARM · CUSTOM USER GUIDE Caring for Your Hearing Instruments Operating Your Hearing Instrument with the RC-P Remote Control Operating Your Hearing Instrument with the SoundGate Communication Device Environmental Protection Product Approval, Markings and Compliance Cell Phone and Hearing Instrument Compatibility Warranty and Repairs Accessories Common Problems and Solutions...
  • Page 8 SONIC · CHARM charm...

  • Page 9: Congratulations On Your Purchase

    CHARM · CUSTOM USER GUIDE Congratulations on your purchase! With a little practice, you will soon be on your way to better hearing. The amplification of sound provided by your hearing instruments was adjusted by your health care provider to the needs of your individual hearing loss. Please read the entire contents of this booklet before using your hearing instruments.

  • Page 10: General Warnings And Safety Guidelines

    SONIC · CHARM General Warnings and Safety Guidelines Hearing instruments and batteries can be dangerous if swallowed or improperly used. Such actions can result in severe injury, permanent hearing loss or even fatality. Familiarize yourself completely with the following general warnings and safety guidelines before using your hearing instruments.
  • Page 11 CHARM · CUSTOM USER GUIDE Clean your hearing instruments and their parts on a regular basis as recommended. Micro- organisms from unclean instruments may cause skin irritations. Be careful with leaking battery liquid, as it is a hazardous substance. Never attempt to recharge non-rechargeable batteries.
  • Page 12 SONIC · CHARM Safety information · Hearing instruments should be used only as directed and adjusted by your trained hearing care provider. Misuse or improper adjustments can result in sudden and permanent hearing loss. · Never put your hearing instrument or batteries in your mouth, as they could easily be swallowed ·...
  • Page 13 CHARM · CUSTOM USER GUIDE · Never insert cleaning tools into the microphone inlet or deeply into the sound outlet. This could damage the hearing instruments. · Do not expose hearing instruments to extreme heat by leaving them in the car, near a radiator, etc. ·...

  • Page 14: Hearing Expectations

    SONIC · CHARM Hearing Expectations Set appropriate expectations It is important that you have the right expectations regarding your hearing instruments. Hearing instruments can help you hear and understand better, but they are not a cure for hearing loss. People whose expectations are too high (“I thought they would make my hearing normal”) are likely to be...
  • Page 15 CHARM · CUSTOM USER GUIDE Be patient Unlike with eyeglasses which correct your vision as soon as you first put them on, with hearing instruments you will need some time to adjust. It may take several weeks or months to completely adjust to your hearing instruments, so try to be patient.

  • Page 16: Your Charm Iic Hearing Instrument

    SONIC · CHARM Your Charm IIC Hearing Instrument 1 Microphone opening with T-Cap filter AR_ILLU_IIC_BW 2 Battery door 3 Removal cord 4 Air vent 5 Canal 6 Sound outlet with wax protection...

  • Page 17: Your Charm Cic/Cicp Hearing Instrument

    CHARM · CUSTOM USER GUIDE Your Charm CIC/CICP Hearing Instrument 1 Microphone opening with T-Cap filter BL_ILLU_CIC_BW 2 Battery door 3 Removal cord 4 Air vent 5 Canal 6 Sound outlet with wax protection Note! Charm CICP can be built with an optional Program Button.

  • Page 18: Your Charm Itcd/Itcpdw Hearing Instrument

    SONIC · CHARM Your Charm ITCD/ITCPDW Hearing Instrument BL_ILLU_ITCPDW_BW 1 Microphone openings with O-Cap filter 2 Battery door 3 Air vent 4 Program Button 5 Canal 6 Sound outlet with wax protection Note! Charm ITCD and ITCPDW can be built with an optional Program Button.

  • Page 19: Your Charm Ited/Itepdw Hearing Instrument

    CHARM · CUSTOM USER GUIDE Your Charm ITED/ITEPDW Hearing Instrument BL_ILLU_ITIPDW_BW 1 Microphone openings with O-Cap filter 2 Battery door 3 Air vent 4 Program Button 5 Canal 6 Sound outlet with wax protection Note! Charm ITED and ITEPDW can be built with an optional Program Button.

  • Page 20: Turning Your Hearing Instrument Off And On

    SONIC · CHARM Turning Your Hearing Instrument OFF and ON To turn the instrument OFF Place your fingernail underneath the front edge of the battery door and lift to open. To turn the instrument ON Push the battery door closed until it snaps.

  • Page 21: Putting On Your Hearing Instrument

    CHARM · CUSTOM USER GUIDE Putting On Your Hearing Instrument It takes patience and practice to insert your instruments correctly. If you have difficulty, please consult your hearing care provider. · Insert your right instrument with your right hand and your left instrument with your left hand. A color indicator on your instrument can help you distinguish right (red) and left (blue) instruments.

  • Page 22: Taking Off Your Hearing Instrument

    SONIC · CHARM Taking Off Your Hearing Instrument · Use your thumb to push up against the bottom (back part) of your ear to loosen the instrument · Grasp the instrument at its edge between your thumb and forefinger, and gently remove it from your ear ·...

  • Page 23: Changing The Volume

    CHARM · CUSTOM USER GUIDE Changing the Volume Your hearing instruments are programmed to be at a comfortable volume level for your hearing loss. They are designed to automatically adjust to changes in the sound environment. Some models allow you to adjust the volume yourself, either with an optional Volume Control on the instrument or with an optional remote control.
  • Page 24 SONIC · CHARM To decrease the volume with the Volume Control (optional for ITCD and ITED) · Turn the Volume Control towards the back · You will hear clicks to confirm that the volume has been changed and you will hear beeps when you reach the minimum volume level The Volume Control has no mechanical stop.
  • Page 25 CHARM · CUSTOM USER GUIDE Note! If the default volume of your hearing instrument is too loud or soft, your hearing care provider may need to make changes to your listening program. Note! Your hearing instruments automatically return to a pre-set loudness level when they are powered on, when the battery is low, or when the program is changed.

  • Page 26: Changing The Programs

    SONIC · CHARM Changing the Programs If your instrument has a Program Button, your hearing care provider can program it to change programs. Please see inside the front cover of this User Guide to find out which program(s) have been configured by your hearing care provider.

  • Page 27: Program Button

    CHARM · CUSTOM USER GUIDE Program Button Mute (Optional for CICP, ITCD, ITCPDW, ITED and ITEPDW) A longer press (about 5 seconds) on the Program Button will cause the hearing instrument to mute, no matter which program you are in. Press the button again to un-mute the device.

  • Page 28: Using The Telephone

    SONIC · CHARM Using the Telephone Your hearing instrument may be programmed with a dedicated Telephone Program, Auto Telephone and/or telecoil option. Please see inside the front cover to find out if this was configured. If your hearing instrument has been configured without these options, select the program that is best for you when using the telephone.
  • Page 29 CHARM · CUSTOM USER GUIDE Telephone Program (Optional for ITCD, ITCPDW, ITED and ITEPDW) If you have a preferred ear, the hearing instrument on the opposite side can be programmed to sound softer or mute when the Telephone Program is active. Refer to the information inside the front cover to find out how your hearing instruments are configured.

  • Page 30: Hearing Instrument

    SONIC · CHARM Phone usage tips · Hold the receiver close to the microphone opening of your hearing instrument. If this causes whistling, move the receiver away a small distance. · Before purchasing a mobile phone, test it with your hearing instrument ·...

  • Page 31: Using The Telecoil

    CHARM · CUSTOM USER GUIDE Using the Telecoil (Optional for ITCD, ITCPDW, ITED, and ITEPDW) The telecoil helps you hear better when using a telephone or in buildings where inductive loop systems are installed (places of worship, halls, theater, etc.). When the telecoil is active, you hear directly through the telephone or inductive loop.

  • Page 32: Changing The Battery

    SONIC · CHARM Changing the Battery When the battery is running out, the instrument will beep at regular intervals. You should be prepared to replace the battery. The time until the instrument stops working depends on the battery type and manufacturer.

  • Page 33: Change Batteries Regularly

    CHARM · CUSTOM USER GUIDE Change batteries regularly When your battery needs to be changed, you will hear three beeps: a low tone, followed by a high tone and another low tone. The exact battery life you experience may vary. The table below provides an estimate of how often you may need to change the battery: Charm model Battery size...

  • Page 34: Important Battery Information

    SONIC · CHARM Important battery information · Battery life will vary with conditions of use (for example, batteries will run down faster in noisy environments) · Always keep spare batteries on hand · A used battery should be replaced immediately ·...

  • Page 35: Data Logging

    CHARM · CUSTOM USER GUIDE Data Logging The data log automatically stores information about your use of your hearing instruments such as program changes, hours of wear, etc. This information can be used by your hearing care provider to adjust your hearing instruments.

  • Page 36: Caring For Your Hearing Instruments

    SONIC · CHARM Caring for Your Hearing Instruments Healthy ears produce cerumen, a waxy substance that can clog your hearing instruments. Please follow these cleaning instructions to prevent wax build-up and ensure optimal performance. Every night · Check your hearing instruments for ear wax and wipe them clean with a cloth or tissue ·...
  • Page 37 CHARM · CUSTOM USER GUIDE Cleaning the sound outlet The sound outlet is an integral part of your hearing instrument and should be kept clean and free from cerumen (ear wax) at all times. Your instruments are built with a wax protection system. Please follow the instructions for using ProWax below.
  • Page 38 SONIC · CHARM Note! Do not insert tools into the sound outlet. This could damage the receiver. If you cannot clean the hearing instruments completely, it is best to contact your hearing care provider. Cleaning the vent The vent cleaning tool is designed to remove cerumen from the vent in your hearing instrument.
  • Page 39 CHARM · CUSTOM USER GUIDE Note! Do not insert the cleaning tool into any other opening on the hearing instrument. This will damage the microphone and/or receiver in the hearing instrument and void all warranties.
  • Page 40 SONIC · CHARM Microphone protection system The microphone is an integral part of your hearing instrument and should be kept clean and free from cerumen (ear wax) at all times. Your instruments are built with a protection system. Please follow the instructions for using either the T-Cap or O-Cap filter below.
  • Page 41 CHARM · CUSTOM USER GUIDE · Using the removal end (A), place it under the T-Cap edge, and push it under the top edge of the used T-Cap · Lift the used T-Cap up and out · Using the other end BL_ILLU_miniBTE_TCap2_BW_Hi of the tool (B), insert the new T-Cap into...
  • Page 42 SONIC · CHARM How to replace the O-Cap filter (For ITCD, ITCPDW, ITED, and ITEPDW) The tool has two ends, one for removal of the O-Cap (A) and one with the new O-Cap attached (B). · Using the removal end (A),...

  • Page 43: Operating Your Hearing Instrument With The Rc-P Remote Control

    CHARM · CUSTOM USER GUIDE Operating Your Hearing Instrument with the RC-P Remote Control Optional accessory for ITCPDW and ITEPDW If you have purchased a remote control, you can use it to change listening programs, adjust the volume level up and down, or mute the hearing instruments. For complete operating instructions, please read the separate RC-P Remote Control User Guide.

  • Page 44: Operating Your Hearing Instrument With The Soundgate Communication Device

    SONIC · CHARM Operating Your Hearing Instrument with the SoundGate Communication Device Optional accessory for ITCPDW and ITEPDW If you have purchased a SoundGate, you may use it to perform basic functions such as changing the listening programs, adjusting the volume level up and down, or muting the hearing instruments.

  • Page 45: Environmental Protection

    CHARM · CUSTOM USER GUIDE Environmental Protection Your hearing instruments contain electronic components subject to the Directive 2002/96/EC on waste electrical and electronic equipment (WEEE). Help to protect the environment by not disposing of your hearing instruments or batteries with your unsorted household waste.

  • Page 46: Product Approval, Markings And Compliance

    SONIC · CHARM Product Approval, Markings and Compliance All Sonic hearing instruments comply with international standards concerning electromagnetic compatibility. Due to the limited space available on the hearing instruments, all relevant approval markings are found in this document. Electromagnetic interference Your hearing instrument has been thoroughly tested for electromagnetic interference.
  • Page 47 CHARM · CUSTOM USER GUIDE The electromagnetic emission from the radio system is well below international limits for human exposure. By comparison, the electromagnetic energy of the hearing instruments is lower than that generated by household items such as halogen lamps, computer monitors, dishwashers etc.

  • Page 48: Cell Phone And Hearing Instrument Compatibility

    SONIC · CHARM Cell Phone and Hearing Instrument Compatibility Some hearing instrument users have reported a buzzing sound in their devices when they are using cell phones, indicating that the cell phone and hearing instrument may not be compatible. The compatibility of a particular hearing instrument...
  • Page 49 CHARM · CUSTOM USER GUIDE The equipment performance measurements, categories and system classifications are based upon the best information available but Sonic cannot guarantee that all users will be satisfied. Note! The performance of individual hearing instruments may vary with individual cell phones.

  • Page 50: Warranty And Repairs

    SONIC · CHARM Warranty and Repairs Your hearing instruments have a limited warranty, covering defects in materials and workmanship. This warranty covers the hearing instruments themselves, but not accessories such as batteries. This warranty is void if a defect is the result of misuse or mistreatment.

  • Page 51: Accessories

    CHARM · CUSTOM USER GUIDE Accessories Sonic offers a wide range of optional accessories that may be purchased to enhance your hearing system. Depending on hearing instrument type and local regulations, the following accessories are available: · RC-P Remote Control ·...

  • Page 52: Common Problems And Solutions

    SONIC · CHARM Common Problems and Solutions Problem Possible cause Instrument Instrument not inserted correctly whistles Ear wax accumulation in ear canal or squeals Instrument may be too loose No volume, level Instrument may not be turned ON too soft or...
  • Page 53 CHARM · CUSTOM USER GUIDE Solution Re-insert instrument Consult your hearing care provider or physician Consult your hearing care provider Check that the battery door is closed completely Insert a fresh battery Increase volume level with Volume Control on your instrument or on RC-P or SoundGate (if available) Check to make sure you are in the intended program Consult your hearing care provider or physician...
  • Page 54 SONIC · CHARM Problem Possible cause Whirring noise, Battery contacts may be dirty fading, weak or corroded or motor-boating Moisture in hearing instrument sounds Low battery Instrument Low battery switches from ON to OFF periodically...
  • Page 55 CHARM · CUSTOM USER GUIDE Solution Open and close the battery door several times or clean the battery contacts with a dry Q-tip Place hearing instrument in dry-instrument pack. Remove battery first. Consult your hearing care provider. Insert a fresh battery Insert a fresh battery...

  • Page 56: Information For The Hearing Care Provider

    SONIC · CHARM Information for the Hearing Care Provider A hearing care provider should advise a prospective hearing instrument user to consult with a licensed physician (preferably an ear specialist) promptly, before dispensing a hearing instrument, if the hearing care provider determines through inquiry,...
  • Page 57 CHARM · CUSTOM USER GUIDE Children with hearing loss A child with a hearing loss should be directed to a physician for medical evaluation and to other professionals for evaluation and rehabilitation since hearing loss may cause problems with language development and the educational and social growth of a child.

  • Page 58: Compliance With Requirements For Europe

    SONIC · CHARM Compliance with Requirements for Europe This device is in conformance with the requirements of the Directive 93/42/EEC of the Council of the European Communities concerning medical devices, MDD. This is certified by applying this marking. This device also complies with the essential...

  • Page 59: Requirements For The Usa And Canada

    CHARM · CUSTOM USER GUIDE Compliance with Radio Communications Requirements for the USA and Canada Sonic Innovations, Inc. Charm hearing instrument models CH60 ITEPDW, CH60 ITCPDW FCC ID: ZTOF2ITE01 9799A-F2ITE01 This device complies with part 15 of the FCC Rules and RSS-210 of Industry Canada.
  • Page 60 SONIC · CHARM These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
  • Page 61 CHARM · CUSTOM USER GUIDE Note! Changes or modifications not expressly approved by Sonic could void the user’s authority to operate the equipment.

  • Page 62: Information And Explanation Of Symbols

    SONIC · CHARM Information and Explanation of Symbols The CE conformity marking indicates conformance to all applicable European Directives This symbol indicates that the products described in these instructions for use adhere to the requirements for an applied part of Type B of EN 60601-1.
  • Page 63 CHARM · CUSTOM USER GUIDE The crossed-out wheeled bin indicates that the European Directive on waste of electronic equipment applies Operating The product is designed such conditions that it functions without problem or restrictions if used as intended, unless otherwise noted in these instructions for use Transport During transport or storage,...

  • Page 64: Service

    If none of the actions listed in the previous pages correct a problem you may have with your hearing instrument, contact your authorized Sonic service representative. Do not attempt to service your hearing instruments yourself or your warranty may be voided.
  • Page 65 CHARM · CUSTOM USER GUIDE...
  • Page 66 SONIC · CHARM Notes 135454 | UK...
  • Page 68 Somerset, NJ 08873 USA 3018 Bern, Switzerland + 1 888 423 7834 + 41 31 560 21 21 Australia Canada Sonic Innovations Pty Lt Sonic Innovations Canada Ltd. 2885-B le Corbusier Blvd Wholesale & Equipment Division 629 Nudgee Road Laval, Québec H7L 4J5...

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