Chris-Craft Lancer 20 Owner's Manual page 127

CHRIS-CRAFT CUSTOMER PROBLEM RESOLUTION
If a customer experiences a problem with a Chris-Craft Product:
They should maintain written record of events (the problem, related conversations/with whom, important
dates, etc.), as well as any supporting documents (invoices, work orders, etc.), and take the following steps:
1. Discuss the matter with the appropriate department manager at the dealership (e.g. Service Manager, Parts
Manager, etc.). Explain exactly what the problem/cause is and ask what action will be taken to resolve it. The
Department Manager may find it necessary to contact Chris-Craft on behalf of the customer in order to find a
resolution.
If the matter remains unresolved after a reasonable amount of time:
2. Discuss the matter with the Dealer Principal (usually the owner or co-owner of the dealership). Explain what has
occurred including the problem and the subsequent discussion with the Department Manager.
If the matter remains unresolved:
3. Contact the Chris-Craft Customer Service Department at:
Chris-Craft Corporation
Customer Service Department
8161 15th Street East
Sarasota, FL 34243
(941) 351-4900
(941) 358-3782 Fax
Hull and Deck Structure: Repair of any structural fiberglass deck or fiberglass hull defect
Please refer to the actual Chris-Craft Limited Warranty for details.
(FOR U.S. RESIDENT CUSTOMERS ONLY, ON UNITS ORDERED BY DEALERS AFTER JULY 1,
2004)
• Engine: All Internally lubricated parts Including: pistons, rings and pins, crankshaft and main bearings, connect-
ing rods and rod bearings, oil pump, camshaft and bearings, timing chain, gears and or belt, rocker arms, valve
push rods, lifters, valve cover (s), cylinder head and engine block (only if damaged as a result of the failure of an
internally lubricated engine component), intake manifold, exhaust manifold (Risers, riser gaskets and pipes are
excluded), flywheel, harmonic balancer, oil pan, engine mounts, distributor housing shaft and bearings only, die-
sel engine turbocharger housing and all internal parts, turbocharger waste gate actuator.
• Intermediate Housing Components (Stern Drive Only): Intermediate or adapter housing (if damaged as a
result of the failure of a covered component), transom plate, upper gearcase (if damaged as a result of the fail-
ure of a covered component), upper gearcase housing (if damaged as a result of the failure of a covered com-
ponent), U-Joints, U-Joint shaft and bearing, upper steering bearing and gimbal, tilt bearing and lower steering
bearings, shift bellcrank, bushing and plug, center yoke; drive yoke.
• Transmission: All internally lubricated parts, transmission mounts, oil pan transmission case (if damaged as a
result of the failure of a covered component).
• Gearcase Components (Stern Drive Only): Bearing and oil retainer (except prop shaft seal) driveshaft and
upper bearing, shift rod and/or cover assembly, lower pinion bearing, forward and / or pinion gear, reverse gear,
propeller shaft or shift fork, gearcase and gearcase head (if damaged as a result of the failure of a covered com-
ponent)
Chris-Craft
TEN YEAR TRANSFERABLE PROTECTION
FIVE YEAR TRANSFERABLE PROTECTION
Warranty Information
A–5