Frequently Asked Questions - GoPro Hero User Manual

/ Using the Mounts
ATTACHING THE LOCKING PLUG
If you are using the HERO in high-impact sports such as surfing or
skiing where significant impact might occur, use the locking plug to
securely lock the Quick Release Buckle fingers into place. The locking
plug helps to prevent the housing from accidentally releasing from
the mount.
To Attach the Locking Plug:
1. Loop the circular ring over the thumbscrew. The circular ring acts
as a leash to prevent dropping or losing the locking plug.
2. Slide the Quick Release Buckle into the mount until it clicks
into place.
3. Press the U-shaped part of the plug into the U-shaped space in
the Quick Release Buckle.
WARNING: To avoid injury in the event of an accident, do not use
the locking plug or tether when using a mounting device on a
helmet or other personal protective gear.
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/ Frequently Asked Questions

MY GOPRO WON'T POWER ON
Make sure your GoPro is charged. To charge your camera, use the
included USB cable and a computer or USB charging adapter.
MY GOPRO WON'T RESPOND WHEN I PRESS A BUTTON
Press and hold the Power/Mode button for 8 seconds to reset your
camera. This reset saves all of your content and settings, and powers
off your camera.
MY PLAYBACK IS CHOPPY
Choppy playback is typically not a problem with the file. If your footage
skips, one of these situations is likely the cause:
• Using an incompatible video player. Not all video players support
the H.264 codec. For best results, use the latest GoPro software,
available for free at gopro.com/getstarted.
• The computer does not meet the minimum requirements for HD
playback. The higher the resolution and frame rate of your video,
the harder the computer has to work to play it back. Make sure
that your computer meets the minimum requirements listed in
Minimum System Requirements
• Playing your content directly from your camera over a USB
connection. Transfer the file to the computer to play back. If your
computer does not meet the minimum requirements, make sure
that all other programs on your computer are closed.
(page 32).
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