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6 Troubleshooting
Question 1.My computer does not recognize my player.
(1)
Make sure the player is on. If the player is off the computer
will not be able to find the player.
(2)
Make sure the player is connected to the computer. (Refer
3.2.1
to
for connecting the player to the computer)
(3)
When using Windows 98SE, install the USB driver first. After
installation, restart the computer. Then reconnect the player to
the computer.
(4)
If you installed the Windows 98SE driver over your Windows
® XP, 2000, or ME edition, problems might occur.
(5)
It is not recommend to using the USB ports in the front of
your computer, try to use the USB ports in the back, because
the USB ports in the front are often from non-powered hubs.
Question 2. When I try to disconnect the device using the
green arrow icon, I keep on getting "The device cannot be
disconnected now, please try again later." message, what
should I do?
Close any program that might be accessing data on the player,
including Windows® Explorer. If it does not work, close all
programs and wait for 20 seconds, then try the green arrow
icon again. If it still does not work, you should shut down the
computer and disconnect the USB cable once the computer is
off.
Question 3. I find new file names and folder names that I
never created before or they have strange gibberish names.
Most likely, the player's file allocation table (FAT) has been
corrupted. This might be due to the player shutting down (due to
low battery power) while reading or writing to your computer by
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