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GRASS VALLEY K2 Service Manual

Media client
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Download this manual See also: Installation and Servicing Manual, Instruction and Installation Manual
K2
MEDIA CLIENT
Service Manual
071-8468-06
JULY 2008

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Summary of Contents for GRASS VALLEY K2

  • Page 1 MEDIA CLIENT Service Manual 071-8468-06 JULY 2008...
  • Page 2 Copyright Copyright © 2008 Grass Valley, Inc. All rights reserved. Printed in the United States of America. Portions of software © 2000 – 2008, Microsoft Corporation. All rights reserved. This document may not be copied in whole or in part, or otherwise reproduced except as specifically permitted under U.S.

  • Page 3: Table Of Contents

    Set Rx/Tx Descriptors Value ................48 Create the Control Team ..................49 Name team ......................55 Reorder adapters....................56 Configuring Event Viewer ..................57 Checking services ....................58 Services on a stand-alone storage K2 Media Client........... 59 July 28, 2008 K2 Media Client Service Manual...
  • Page 4 Contents Services on an shared storage K2 Media Client ..........60 Checking pre-installed software ................61 K2 Media Client pre-installed software ............... 61 Grass Valley Control Point PC pre-installed software ........62 Configuring NVRAM....................62 Making motherboard CMOS settings ..............65 Type I motherboard CMOS settings ..............
  • Page 5 Graphics board removal ..................121 Dual Ethernet adapter removal................122 SCSI controller adapter removal ................ 123 XLR board removal..................... 124 Center support bracket removal ................. 125 CPU motherboard replacement ................126 Index ........................139 July 28, 2008 K2 Media Client Service Manual...
  • Page 6 Contents K2 Media Client Service Manual July 28, 2008...

  • Page 7: Safety Summaries

    Product Damage Precautions Use Proper Power Source Do not operate this product from a power source that applies more than the voltage specified. Provide Proper Ventilation To prevent product overheating, provide proper ventilation. July 28, 2008 K2 Media Client Service Manual...

  • Page 8: Safety Terms And Symbols

    CAUTION indicates a hazard to property including the product. Symbols on the Product The following symbols may appear on the product: DANGER high voltage Protective ground (earth) terminal ATTENTION – refer to manual K2 Media Client Service Manual July 28, 2008...
  • Page 9 Changes or modifications not expressly approved by Grass Valley can affect emission compliance and could void the user’s authority to operate this equipment.

  • Page 10: Laser Compliance

    “Radiation of Laser Products, Equipment Classification, Requirements and User’s Guide,” governs laser products outside the United States. Europe and member nations of the European Free Trade Association fall under the jurisdiction of the Comité Européen de Normalization Electrotechnique (CENELEC). K2 Media Client Service Manual July 28, 2008...

  • Page 11: Safety Certification

    Electrical Business Equipment (Third edition). 12/01/2000 IEC 950 Safety of Information Technology Equipment, including Electrical Business Equipment (Third edition, 1999). EN60950 Safety of Information Technology Equipment, including Electrical Business Equipment (Third Edition 2000). July 28, 2008 K2 Media Client Service Manual...
  • Page 12 Safety Summaries K2 Media Client Service Manual July 28, 2008...

  • Page 13: Finding Information

    Power Supply, and to make repairs through module exchange. How this manual is organized This manual is organized around the tasks required to service the K2 Media Client. The following describes the chapters included in this manual: Chapter 1, Product Description —...

  • Page 14: Getting More Information

    Packaged with system settings. version, packaged with the K2 K2 Media Client. Media Client. Path for the installer of the K2 Storage System with connected K2 Media Clients Documentation Documentation Documentation K2 Media Client and K2 Storage System**...
  • Page 15 • — There is an Instruction Manual for each type of RAID RAID Instruction Manuals storage device that can be a part of a K2 Media Client. These manuals contain procedures for configuring and servicing the device. • — Contains the product specifications and K2 Media Client System Guide step-by-step instructions for modifying system settings.

  • Page 16: Grass Valley Product Support

    Web Technical Support To access support information on the Web, visit the product support Web page on the Grass Valley Web site. You can download software or find solutions to problems by searching our Frequently Asked Questions (FAQ) database. World Wide Web: http://www.thomsongrassvalley.com/support/...
  • Page 17 Grass Valley Product Support July 28, 2008 K2 Media Client Service Manual...
  • Page 18 Finding Information K2 Media Client Service Manual July 28, 2008...

  • Page 19: Product Description

    Chapter Product Description Topics in this section include the following: •“Overview description” on page 20 •“K2 Media Client orientation” on page 20 •“FRU functional descriptions” on page 24 •“Status indicators” on page 28 July 28, 2008 K2 Media Client Service Manual...

  • Page 20: Overview Description

    Chapter 1 Product Description Overview description The K2 Media Client is a cost-effective media platform that incorporates IT and storage technologies to deliver a networked solution to facilities for ingest, playout, and media asset management. It is a comprehensive platform that provides a suite of user applications, system tools, and the largest range of third party interactivity in the industry.

  • Page 21: Rear View Components Sda-00 Model

    DVD drive Center support Power supplies Rear card guide XLR board Motherboard RS-422 board* SCSI backplane SCSI controller adapter RTP board Graphics board RS-422 configuration varies. Dual Ethernet board (optional) RS-422 board* July 28, 2008 K2 Media Client Service Manual...

  • Page 22: Rear View Components Sd-00 Model

    DVD drive Center support Power supplies Rear card guide XLR board Motherboard RS-422 board* SCSI backplane SCSI controller adapter RTP board Graphics board RS-422 configuration varies. RS-422 board* Dual Ethernet board K2 Media Client Service Manual July 28, 2008...

  • Page 23: Rear View Components Hd-00 Model

    DVD drive Center support Power supplies Rear card guide XLR board Motherboard RS-422 board* SCSI backplane SCSI controller adapter Dual Ethernet board Graphics board RS-422 configuration varies. RTP board RS-422 board* July 28, 2008 K2 Media Client Service Manual...

  • Page 24: Fru Functional Descriptions

    The fan module has three fans and provides cooling for the K2 Media Client chassis. Air intake is from the front of the K2 Media Client and outflow is through the rear. The fan module is accessed behind the front bezel.

  • Page 25: Power Supplies

    E: partition for recovery images. When configured as RAID 1, you can remove and replace a RAID drive while the K2 Media Client is operational. Refer to “RAID disk removal” on page 107 procedures.

  • Page 26: Mezzanine Boards

    There are two types of mezzanine boards: an encoder mezzanine board and a decoder mezzanine board. The codec board in the HD-00 K2 Media Client can host one or two mezzanine boards of either type, so the number and type of mezzanine boards on the codec board determines the fixed channel configuration of the HD-00 K2 Media Client model.

  • Page 27: Graphics Board

    The motherboard provides PCI board slots, built in Gigabit Ethernet, and USB ports. The Type I motherboard provides USB 1.1 ports. The Type II and Type III motherboard provides USB 2.0 ports. It is located in the bottom rear of the K2 Media Client chassis.

  • Page 28: Status Indicators

    To turn power off the system must be disconnected from the power source. Steady on (green): The standby switch is set to On and the K2 Media Client is either in the startup process or has competed the startup process and is operational.

  • Page 29: Rear Panel Indicators

    Solid Yellow Warning — The K2 Media Client system software has detected a problem that requires attention but does not immediately impact record/play operations. For example, a fan or power supply has failed but its redundant partner is maintaining functionality.

  • Page 30: Chapter 1 Product Description

    On (steady state) LAN link is established On (brighter and pulsing) The computer is communicating with another computer on the LAN. If a LAN connector is faulty, you must replace the dual Ethernet adapter. K2 Media Client Service Manual July 28, 2008...

  • Page 31: System Beep Codes

    107. System beep codes If there are no errors present the K2 Media Client does not emit any audible beeps during startup process or otherwise. When a recoverable type of error occurs during Power On Self Test (POST), the motherboard BIOS will display a POST code that describes the problem.
  • Page 32 Chapter 1 Product Description K2 Media Client Service Manual July 28, 2008...

  • Page 33: System Messages

    Topics in this section include the following: • “About system messages” on page 34 • “BIOS POST messages” on page 34 • “Critical system startup messages” on page 38 • “Viewing AppCenter system status messages” on page 38 July 28, 2008 K2 Media Client Service Manual...

  • Page 34: About System Messages

    “BIOS POST messages” on page • K2 Media Client startup messages — As AppCenter opens the K2 Media Client determines if system health is adequate by checking critical subsystems. A dialog box is displayed that indicates progress and displays messages. Refer to “Critical...
  • Page 35 Incorrect Drive A type - run SETUP Type of floppy drive A: not correctly identified in Setup. Incorrect Drive B type - run SETUP Type of floppy drive B: not correctly identified in Setup. July 28, 2008 K2 Media Client Service Manual...
  • Page 36 I2O blockstorage devices. Boot Menu Operating system not found Operating system cannot be located on either drive A: or drive C:. Enter Setup and see if fixed disk and drive A: are properly identified. K2 Media Client Service Manual July 28, 2008...
  • Page 37 Displays the address nnnn of the upper limit of nnnn Upper Memory Blocks, indicating released segments of the BIOS which can be reclaimed by a virtual memory manager. Video BIOS shadowed Video BIOS successfully copied to shadow RAM. July 28, 2008 K2 Media Client Service Manual...

  • Page 38: Critical System Startup Messages

    Critical system startup messages The following messages appear in the AppCenter system startup message box as critical subsystems are checked during K2 Media Client startup processes. If one of these critical subsystems fails, the K2 Media Client is rendered inoperable and the failure message appears.

  • Page 39: Viewing System Status Messages

    There is at least one warning message, and no alert messages. Alert There is at least one uncleared alert message. Current and previous system status messages can be viewed in the StatusPane. To open the StatusPane, click Help | System Status July 28, 2008 K2 Media Client Service Manual...

  • Page 40: Copying Statuspane Messages To The Clip Board

    Troubleshooting problems to determine if a service procedure is necessary. If you have a remote AppCenter Channel Suite with channels from multiple K2 Media Clients, the messages from the different machines are combined in the StatusPane that you view from the Channel Suite. To help you determine which machine is generating a message, each message lists the machine name.

  • Page 41: Service Procedures

    •“Installing the Fibre Channel card driver” on page 78 •“Replacing a K2 Media Client” on page 80 Exporting log files The procedures in this section describe how to export log files from the K2 Media Client. The log files can include the following: • All applications messages •...
  • Page 42 . A progress bar appears. Export 8. When the export process is complete, and message confirms success. Click close the Export Log dialog box to continue. 9. Find the log file at the specified location. K2 Media Client Service Manual July 28, 2008...

  • Page 43: Replacing A Raid 0 Drive

    This procedure allows you to export log files even if AppCenter does not start properly. It uses the Windows command prompt. 1. If you have not already done so, connect a mouse and keyboard to the K2 client system. 2. In the Windows task bar, select Start | Run 3.

  • Page 44: Restoring Network Configuration

    Report Restoring network configuration When you receive an internal storage K2 Media Client from the factory, the four Gigabit Ethernet ports are DHCP enabled and there is a loopback adapter installed. There is no teaming on an internal storage K2 Media Client.

  • Page 45: Install The Loop-Back Adapter

    • “Reorder adapters” Install the loop-back adapter When you receive a K2 Media Client from the factory, it has a loop-back adapter installed. This is true for all storage types. Use the following procedure to restore the loop-back adapter: 1. In the Windows Control Panel, open...
  • Page 46 Client. This forces the system to scan the motherboard ports first and enumerate properly. Then shutdown the K2 Media Client, replace the dual Ethernet card, and start up the K2 Media Client. This time the dual Ethernet card is scanned K2 Media Client Service Manual...
  • Page 47 Identify adapters and enumerated after the motherboard ports. External storage K2 Media Clients with the optional Fibre Channel card installed have only two adapters. 3. For each adapter name shown, verify that the adapter name is mapped correctly to a physical port, as follows: a.

  • Page 48: Set Rx/Tx Descriptors Value

    7. Continue with the next procedure “Set Rx/Tx Descriptors Value”. Set Rx/Tx Descriptors Value All K2 Media Clients, with all storage types, should be configured as instructed in the following procedure: 1. In Device Manager, highlight and right-click the Intel® PRO/1000 MT Dual Port...

  • Page 49: Create The Control Team

    Ethernet adapter are teamed for control. Prior to K2 system software release 3.2.5x in the Fall of 2007, there was a bug in the teaming software for which the work around required creating a team named “DO NOT USE”.
  • Page 50 You enter this name because there is a bug in the teaming software that creates a “phantom” entry with this name, however that entry is not usable. Continue with this procedure to work around the bug. Click Next K2 Media Client Service Manual July 28, 2008...
  • Page 51 Finish 8. Restart the K2 Media Client and log in with administrator privileges. 9. Open the Modify Team dialog box as follows: a. In Device Manager | Network Adapters, right-click Intel®...
  • Page 52 13. Do not create a media team for the media (iSCSI) network. The two remaining connections remain as independent ports and are used as follows: • Media Connection #1, which is GigE port 2 on the K2 Media Client rear panel, is the connection for the media (iSCSI) network on a non-redundant K2 Storage System, or for the “A”...
  • Page 53 Create the Control Team 3. Select , then click . The New Team Wizard Team with other adapters New Team opens. 4. Enter Control Team. Click Next July 28, 2008 K2 Media Client Service Manual...
  • Page 54 Intel® Advanced Network (make sure it is the adapter identified as a Services Virtual Adapters #2 Virtual adapter) and select . The Properties dialog box opens. Properties b. Select the tab. Settings K2 Media Client Service Manual July 28, 2008...

  • Page 55: Name Team

    11. Do not create a media team for the media (iSCSI) network. The two remaining connections remain as independent ports and are used as follows: • Media Connection #1, which is GigE port 2 on the K2 Media Client rear panel, is the connection for the media (iSCSI) network on a non-redundant K2 Storage System, or for the “A”...

  • Page 56: Reorder Adapters

    TEAM : Control Team - Intel® PRO/1000 MT Dual Port Server Adapter #2 (Type II and Type III This team only on K2 Media Clients shipping before system software version 3.2.5x. 4. Set an IP address for the Control Team. Use standard Windows procedures.

  • Page 57: Configuring Event Viewer

    If you have a problem with the Windows Event Viewer logs getting too big, configure as follows: 1. From the Windows taskbar click . Open Start | Control Panel Administrative Tools | Computer Management July 28, 2008 K2 Media Client Service Manual...

  • Page 58: Checking Services

    K2 Media Client software installation program and by the Status Server service whenever the K2 Media Client starts up. NOTE: Do not manually change the way services run on a K2 Media Client. K2 Media Client Service Manual...

  • Page 59: Services On A Stand-Alone Storage K2 Media Client

    The table below provides the settings for the services that are critical to a correctly operating K2 Media Client. Services on a stand-alone storage K2 Media Client When a stand-alone storage K2 Media Client is operating in the online mode, in the Services control panel services appear as follows: Service...

  • Page 60: Services On An Shared Storage K2 Media Client

    StorNext File System RPC Port Started Automatic — Mapper Services on an shared storage K2 Media Client When a shared storage K2 Media Client is operating in the online mode, in the Services control panel services appear as follows: Service Status Startup Comments...

  • Page 61: Checking Pre-Installed Software

    • .NET Framework • MS-SQL Desktop Engine • Power Console Plus — Do not use this utility on a K2 Media Client. This utility is for use by qualified Grass Valley Service personnel only. When this utility is opened it scans the SCSI bus and interferes with record and play operations.

  • Page 62: Grass Valley Control Point Pc Pre-Installed Software

    • You remove both of the system RAID drives from the chassis at the same time. In these instances, even if you restart the machine with the problem corrected, the K2 Media Client does not recognize the system drive. Startup process do not complete.
  • Page 63 The Logical Drives 01 menu is displayed. 15. On the Logical Drives 01 menu, select Advanced Menu The Advanced menu is displayed. 16. On the Advanced menu, select and press Stripe Size Enter. July 28, 2008 K2 Media Client Service Manual...
  • Page 64 34. Press to reboot. Ctrl + Alt + Delete The K2 Media Client restarts, system drives are recognized, and startup processes complete. If you replaced the SCSI controller adapter, on restart check the SCSI controller adapter BIOS startup screen. Make sure the firmware is the correct version. The...

  • Page 65: Making Motherboard Cmos Settings

    Grass Valley Service personnel. When configuring motherboard CMOS settings, it is no longer necessary to configure Option ROM Scan settings. Version 3.2 and higher K2 System Software on SDA-00, SD-00, and HD-00 models supports Option ROM Scan set to either Enable and Disable with no operational difference.

  • Page 66: Type Iii Motherboard Cmos Settings

    Type III motherboard CMOS settings To make CMOS settings for the Type III motherboard, do the following: 1. Connect keyboard, monitor, and mouse to the K2 Media Client. 2. Restart the K2 Media Client. 3. During the motherboard BIOS startup screen, watch the keyboard lights (capslock, numlock, etc.).

  • Page 67: Rescanning Pci Slots

    “Restoring from a recovery disk image CD set” on page 76 About the recovery disk image process You can create a disk image of the K2 Media Client system drive and restore from the image. This simplifies the process of rebuilding a system in a disaster-recovery scenario.
  • Page 68 Chapter 3 Service Procedures The system drive of the K2 Media Client is actually a logical drive made up of a RAID 1 pair of disks. The system drive is divided into three partitions, as follows: • The C: partition — This is the normal PC system drive, which hosts the Windows operating system and most software components.

  • Page 69: Creating A Recovery Disk Image For Storing On E

    Creating a recovery disk image for storing on E: Do the following at the local K2 Media Client to create a disk image of the C: partition and the D: partition and store the image file on the E: partition: 1.
  • Page 70 Chapter 3 Service Procedures 2. If you have not already done so, connect keyboard, monitor, and mouse to the K2 Media Client. 3. Insert the Recovery CD and restart the machine. The machine boots from the disc. The Acronis True Image program loads.

  • Page 71: Creating A Recovery Disk Image Cd Set

    Do the following at the local K2 Media Client or the Control Point PC to create a disk image of the entire system drive and store the disk image on a set of CDs. On the K2 Media Client, the disk image includes the C:, D:, and E: partitions: 1.

  • Page 72: Restoring From A System-Specific Recovery Disk Image On E

    E:”. 1. Make sure that media access is stopped and that the K2 Media Client on which you are working is not being used. 2. If you have not already done so, connect keyboard, monitor, and mouse to the K2 Media Client.

  • Page 73: Restoring From The Generic Recovery Disk Image On E

    Acronis True Image program. Operations | Exit The K2 Media Client restarts automatically. 23. Remove any CD currently in the CD drive while the K2 Media Client is shutting down. Restoring from the generic recovery disk image on E: There can be multiple versions of the generic recovery disk image on the K2 Media Client’s E: partition.
  • Page 74 Chapter 3 Service Procedures This procedure can be used on a K2 Media Client that needs to be restored to its factory default state. For example, if you neglected to make a first birthday image, you might need to use this procedure. If the image from which you are restoring was made from the specific K2 Media Client, refer to the previous procedure “Restoring from a...
  • Page 75 Enter in Windows Product Key and click Next The Product Key is on a sticker on the right side of the K2 Media Client Chassis. b. Enter the name of the K2 Media Client. The factory default name is on a label near the power button.

  • Page 76: Restoring From A Recovery Disk Image Cd Set

    The K2 Media Client is now restored to its factory default state. Restoring from a recovery disk image CD set The following procedure can be used on a K2 Media Client or a Control Point PC that needs its system drive restored. On the K2 Media Client, this includes all three partitions on the system drive.
  • Page 77 NOTE: At any step in this procedure if a message appears asking for disc/volume, insert CDs as prompted until you can proceed to the next step. 1. Make sure that media access is stopped and that the K2 Media Client on which you are working is not being used.

  • Page 78: Activating The Windows Operating System

    20. Remove the Recovery CD while the machine is shutting down. Activating the Windows operating system If a K2 Media Client is restored to its factory default state or otherwise has the Windows operating system re-applied, you might need to activate the operating system.
  • Page 79 On the Hardware Installation page, click Continue Anyway g. Click Finish 3. If the K2 Media Client has a dual port Fibre Channel card, on the Found New Hardware wizard, install the driver on the second FC port as follows: a. Select . Click...

  • Page 80: Replacing A K2 Media Client

    Continue Anyway g. Click Finish 6. If the K2 Media Client is on a redundant K2 Storage System, do the following: a. Install MPIO as instructed in the K2 Media Client System Guide. b. Make the following registry settings: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Service s\Symmpi\Parameters\Device] "DriverParameter"="EnablePseudoDevice=1;MPIOMode=2"...

  • Page 81: Troubleshooting Problems

    Chapter Troubleshooting problems If you think there is something wrong (broken) with your K2 client system, go through the following preliminary steps: • “Step 1: Check configurations” on page 82 • “Step 2: Check connections and external equipment” on page 82 •...

  • Page 82: Step 1: Check Configurations

    Many times what appears to be a K2 Media Client fault is actually an easy-to-fix configuration problem. Check settings in Configuration Manager and verify that the system is configured as you expect. Refer to the K2 Media Client User Guide and the K2 Media Client System Guide.
  • Page 83 3. Once the startup sequence begins, observe the progression of behaviors as listed in the following table. These are the behaviors you should expect to see and/or hear for a normally operating K2 Media Client. If you observe behaviors other than those listed, refer to the indicated troubleshooting topics to identify problems.
  • Page 84 This behavior should occur… If not, refer to the following: 0 seconds Grass Valley logo desktop appears “K2 Media Client system startup” on page 90 9 seconds Desktop icons and startbar appear “Windows startup” on page 89 12 seconds AppCenter logon box appears.

  • Page 85: Motherboard Bios Startup Information

    Motherboard BIOS startup information The following information appears on the locally connected VGA monitor during a normal startup of the K2 Media Client. This is a part of the BIOS Power On Self Test (POST) generated by the motherboard. Information Explanation Phoenix BIOS XX…...

  • Page 86: Scsi Controller Adapter Bios Startup Information

    SCSI controller adapter BIOS startup information The following information appears on the locally connected VGA monitor during a normal startup of the K2 Media Client. This is a part of the BIOS Power On Self Test (POST) generated by the SCSI controller adapter.

  • Page 87: Motherboard Bios Startup Summary Screen

    PCIX Slot 5 is 66 MHz on SD-00 and on SDA-00 models, 133MHz on HD-00 models. Shutdown/restart problems If the K2 Media Client is inoperable due to a software error it can effect the operation of the standby button. If pressing the standby button does not shut down the K2 Media Client, press and hold the button for five seconds.

  • Page 88: Checking External Equipment

    Chapter 4 Troubleshooting problems Checking external equipment This section provides troubleshooting procedures for external devices that connect to the K2 Media Client. Before using these procedures, first check connections, as in “Step 2: Check connections and external equipment” on page VGA display problems...

  • Page 89: Power Connection Sequence

    BIOS POST completes the Windows operating system begins to load. If during the BIOS POST time a message appears that requires your input or if the K2 Media Client does not progress to Windows startup, it indicates a problem at the motherboard level.

  • Page 90: K2 Media Client System Startup

    K2 Media Client system startup After the Windows operating system startup processes complete, you must log in to AppCenter to trigger K2 Media Client system startup processes to begin. The K2 Media Client determines that system health is adequate by checking critical subsystems.

  • Page 91: Thermal Problems

    The power cord is faulty. Try another power cord. operation. This can be accompanied by a StatusPane The K2 Media Client is too hot. Check for thermal problems. message indicating a power The built-in overtemperature Cool the K2 Media Client.

  • Page 92: Cd Drive Problems

    “Removable media drive removal” on page 111. When attempting to burn a CD, The K2 Media Client does not None. The only supported a “F:\ is not accessible. support burning CDs under the process for burning CDs is the Incorrect function”...

  • Page 93: Video Problems

    Video problems Video problems For the corrective actions in this section, refer to the K2 Media Client User Guide for detailed instructions. Problem Possible Causes Corrective Actions The picture level modulates at a There is excessive hum riding on Check the video input signal for particular frequency.

  • Page 94: Audio Problems

    Chapter 4 Troubleshooting problems Audio problems For the corrective actions in this section, refer to the K2 Media Client User Guide for detailed instructions. Problem Possible Causes Corrective Actions No audio Wrong audio input selected Select the correct audio input.

  • Page 95: Timecode Problems

    Timecode problems Timecode problems For the corrective actions in this section, refer to the K2 Media Client User Guide for detailed instructions Problem Possible Causes Corrective Actions Recorded timecode reads No timecode source for the Set the timecode source. xx.xx.xx.xx.

  • Page 96: Operational Problems

    Chapter 4 Troubleshooting problems Operational problems For the corrective actions in this section, refer to the K2 Media Client User Guide for detailed instructions. Problem Possible Causes Corrective Actions The K2 Media Client is not The setting was changed in...

  • Page 97: System Problems

    System problems System problems For the corrective actions in this section, refer to the K2 Media Client User Guide for detailed instructions. Problem Possible Causes Corrective Actions One of the record channels does The K2 Media Client is Check the current setting for not record or video is jumpy.

  • Page 98: Storage Problems

    Chapter 4 Troubleshooting problems Storage problems Use the following sections if you suspect problems with your K2 Media Client’s storage system. Refer to the K2 Media Client System Guide for Storage Utility procedures. Media File System problems Problem Possible Causes...
  • Page 99 . If the Time Dome is filled Available Storage appears or a “FSS capacity. it confirms that your K2 Media Client is out of ‘default(0)’” message space. Make space on the media drives by appears. doing the following: - Delete unused clips and empty the Recycled Bin.

  • Page 100: Checking The Storage System

    This commonly happens when unsupported software has been installed that competes with K2 Media Client applications. Virus scanners and screen savers can cause this type of problem, since they can start automatically and consume system resources.

  • Page 101: Network, Transfer, And Streaming Problems

    The K2 Media Client to which Verify that the K2 Media Client you are trying to connect is not to which you are trying to...
  • Page 102 Chapter 4 Troubleshooting problems K2 Media Client Service Manual July 28, 2008...

  • Page 103: Removing And Replacing Frus

    Unless otherwise indicated, you need only a Torx tool with T15 magnetic tip to remove and replace parts in the K2 Media Client. You can also replace the entire K2 Media Client as a FRU, as explained in “Replacing a K2 Media Client” on page NOTE: Only Grass Valley components are supported.

  • Page 104: External Parts Removal

    “RAID disk removal” on page 107 • “Power supply removal” on page 107 All the parts in this category can be removed and replaced without opening the K2 Media Client cabinet and, except for the power supply, are accessible from the front of the cabinet.

  • Page 105: Fan Module Removal

    Remove screw You can remove the fan module while the K2 Media Client is operating. If you do so, make sure you replace it within one minute to ensure that the correct operating temperature is maintained. July 28, 2008...

  • Page 106: Front Panel Removal

    To remove the front panel, first remove the fan module, then proceed as illustrated. Remove screws Slide panel straight out You must remove the front panel before removing the SCSI interface board. K2 Media Client Service Manual July 28, 2008...

  • Page 107: Raid Disk Removal

    When installing a media drive, push it in firmly and make sure that it clicks into place completely. Power supply removal Access the power supply from the rear panel. Remove as illustrated. Disconnect power cord Loosen retaining screw (phillips head) three turns Lift latch lever Slide out July 28, 2008 K2 Media Client Service Manual...

  • Page 108: Internal Parts Removal

    Chapter 5 Removing and replacing FRUs Internal Parts Removal The sections that follow show how to remove internal parts from the K2 Media Client. • “Top cover removal” on page 109 • “SCSI interface board removal” on page 110 •...

  • Page 109: Top Cover Removal

    Top cover removal Top cover removal To access the internal hardware, first remove the top cover as follows: Remove screw Pull cover toward rear 2 cm to release, then lift off July 28, 2008 K2 Media Client Service Manual...

  • Page 110: Scsi Interface Board Removal

    SCSI interface board Refer to “SCSI controller adapter removal” on page 123 for cable detail on RAID controller adapter to identify SCSI 0 and SCSI 1 cables. K2 Media Client Service Manual July 28, 2008...

  • Page 111: Removable Media Drive Removal

    Disconnect cables For the CD drive, you must exchange the brackets with the replacement unit, as in the following illustration. Remove screws Transfer brackets (phillips head) to replacement unit on both sides July 28, 2008 K2 Media Client Service Manual...

  • Page 112: Codec Board Removal

    Make sure you install the mezzanine boards in the same position. Refer to “Mezzanine board removal” on page 114. 3. Install the replacement codec board as shown in the following illustration. When K2 Media Client Service Manual July 28, 2008...
  • Page 113 RTP board screws tightly Tighten center screw Install side screws Loosely install center screw Install center rear screw Install side Move board into position, screws then reach under and connect XLR board cable July 28, 2008 K2 Media Client Service Manual...

  • Page 114: Mezzanine Board Removal

    NOTE: When you install a mezzanine board, make sure it’s type (encoder or decoder) and position is the same as the previous type and position. Changing the type, position, or number of encoder/decoder mezzanine boards renders the K2 Media Client inoperable.

  • Page 115: Rtp Board Removal

    On HD-00 models the RTP board is in rear panel slot two, as shown. On other models the RTP board is in rear panel slot five. After installing the replacement RTP board, install the current version of K2 Media Client software. (Note: An over-install is all that is required. You do not need to first un-install the software.) This ensures that the board is flashed with the proper version...

  • Page 116: Rear Card Guide Removal

    To remove the rear card guide, first remove the top cover, the codec board, and the RTP board, then proceed as illustrated. DVD drive Lift cable routes behind card guide Remove screws K2 Media Client Service Manual July 28, 2008...

  • Page 117: Scsi Backplane Removal

    To remove the SCSI backplane, first remove the top cover and the codec board, then proceed as illustrated. Disconnect four power cables from backplane Disconnect DVD drive cables Disengage all RAID drives Remove rear card guide Remove RTP board Procedure continues on next page. July 28, 2008 K2 Media Client Service Manual...
  • Page 118 Carefully slide SCSI backplane to the rear to disengage the 12 LEDS When installing replacement, ensure the LED solder ends clear the cut outs and are not shorting against the bracket. K2 Media Client Service Manual July 28, 2008...

  • Page 119: Rs-422 Adapter Removal

    USB RS-422 adapter In the following diagram, RS-422 adapters are shown in slots 1 and 7. If your K2 Media Client has RS-422 adapters in slots 3 and 7, apply the procedure similarly.
  • Page 120 The default setting is DTE. To configure a channel for DTE mode, set its switch to OFF, as illustrated. 1 2 3 4 5 6 7 8 K2 Media Client Service Manual July 28, 2008...

  • Page 121: Graphics Board Removal

    This shim can be discarded, as the replacement Graphics board is the correct height to mount in the rear panel slot without a shim. On all models the Graphics board is in rear panel slot four, as shown. July 28, 2008 K2 Media Client Service Manual...

  • Page 122: Dual Ethernet Adapter Removal

    Remove screw Remove board On HD-00 models the Dual Ethernet adapter is in rear panel slot five, as shown. On other models the Dual Ethernet adapter is in rear panel slot two. K2 Media Client Service Manual July 28, 2008...

  • Page 123: Scsi Controller Adapter Removal

    CH 0. Cable SCSI 1 connects to CH 1. On all models the RAID controller adapter is in rear panel slot six, as shown. After replacing the RAID controller adapter you must do the procedure at “Configuring NVRAM” on page July 28, 2008 K2 Media Client Service Manual...

  • Page 124: Xlr Board Removal

    Disconnect cable Remove screws (phillips head) Remove screws (phillips head) When installing the replacement XLR board, apply pressure as you insert the screws as the screws must cut their own threads. K2 Media Client Service Manual July 28, 2008...

  • Page 125: Center Support Bracket Removal

    Center support bracket removal To remove the bracket that supports the center of the codec board, first remove the top cover and the codec board then proceed as illustrated. Lift out Remove screws July 28, 2008 K2 Media Client Service Manual...

  • Page 126: Cpu Motherboard Replacement

    K2 Storage Configuration application procedures. Write down all System. settings, then remove. You must add the K2 Media Client back to the K2 Storage System later in this process. ❑ Gather tools/materials “Prepare for motherboard replacement” on page 130 ❑...
  • Page 127 Run the Codec Upgrade License CD. reapply. ❑ If a SAN client, add back to Refer to the K2 Media Client System Guide for K2 System the K2 Storage System and Configuration application procedures. Restore the settings restore iSCSI network and you saved earlier in this process.
  • Page 128 Type I Type II Type III Task Instructions ❑ If a SAN client on a redundant Refer to the K2 Media Client System Guide. Restore the K2 Storage System, install settings you saved earlier in this process. Multi-Path I/O software. ❑...
  • Page 129 CPU motherboard replacement Identify motherboard Identify the motherboard currently in your K2 Media Client as illustrated. Type I motherboard has: - Parallel port - RS-422 in slots 3 & 7 Type II motherboard has: - No parallel port - RS-422 in slot 3...
  • Page 130 • A rubber mallet or other tool suitable for driving clips over chassis studs. • Cable ties • K2 Media Client Release Notes for your current version of K2 software • Installation files for your current versions of K2 system software and SNFS software.
  • Page 131 1 2 3 Refer to procedures for individual FRUs for cabling detail Verify position of Continue with step on next illustration video jumper (Pins 2 & 3) Remove 13 screws Lift out July 28, 2008 K2 Media Client Service Manual...
  • Page 132 CPU Remove the heatsink from the CPU socket Continue with step on next illustration NOTE: On the Type II or Type III motherboard, the CPU is in slot 2. K2 Media Client Service Manual July 28, 2008...
  • Page 133 “Install replacement motherboard”. Do this step if: • The faulty motherboard was a Type I motherboard. You must install the baseplate bracket to support the replacement Type III motherboard. Proceed as illustrated. July 28, 2008 K2 Media Client Service Manual...
  • Page 134 If necessary, apply a rubber mallet or other suitable tool to the nutdriver to seat the clips. Fit clips over chassis studs Align holes and install baseplate bracket over chassis studs K2 Media Client Service Manual July 28, 2008...
  • Page 135 7. Complete the installation of the replacement motherboard by reversing the removal steps for the Type III motherboard. As you do so, follow additional instructions in one of the following sections, as appropriate. July 28, 2008 K2 Media Client Service Manual...
  • Page 136 6. Refer to the checklist at the beginning of this section for the remaining steps to complete the motherboard replacement process. If the faulty motherboard was a Type I motherboard and you are replacing it in a HD-00 K2 Media Client: 1.
  • Page 137 8. When you install the HD-00 codec board, connect the small end of the power cable adapter to the codec board. 9. Install the top cover. 10.Refer to the checklist at the beginning of this section for the remaining steps to complete the motherboard replacement process. July 28, 2008 K2 Media Client Service Manual...
  • Page 138 Chapter 5 Removing and replacing FRUs K2 Media Client Service Manual July 28, 2008...

  • Page 139: Index

    28 troubleshooting 98 injury precautions 7 drive busy indicator internal parts removal 108 description 28 K2 Media Client, overview descriptions 20 electric shock, avoiding 7 keyboard problems 88 embedded audio 94 emission limits, certifications 9 encoder overrun, troubleshooting 100...
  • Page 140 Index NIC 30 replacing a K2 Media Client 80 log files restart problems 87 exporting 41 Restoring from the generic recovery disk image 73 riser board description 26 media disk drive RJ-45 LAN connector troubleshooting 98 LEDs 30 media file system...
  • Page 141 V drive 25 ventilation 7 VGA display problems 88 web site, for Thomson Grass Valley 15 Windows startup 89 startup troubleshooting 89 XLR board description 26 procedure 124 July 28, 2008 K2 Media Client Service Manual...
  • Page 142 Index K2 Media Client Service Manual July 28, 2008...

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