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SUMMIT PRODUCTION CLIENT Service Manual 86231150 MARCH 2009...
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U.S. copyright law, without the prior written consent of Grass Valley, Inc., P.O. Box 59900, Nevada City, California 95959-7900. This product may be covered by one or more U.S. and foreign patents.
Reorder adapters....................59 Set power management settings ................ 60 Checking services ....................60 Services on a stand-alone storage K2 Summit Client ........60 Services on an shared storage K2 Summit Client ..........61 March 6, 2009 K2 Summit Production Client Service Manual...
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Contents Checking pre-installed software ................62 K2 Summit Client pre-installed software ............62 Making CMOS settings ................... 63 Using recovery images.................... 63 About the recovery image process..............63 Creating a recovery image ................. 64 Restoring from a recovery image ............... 65 Using Compact Flash boot media for system restore ........
Power Supply, and to make repairs through module exchange. How this manual is organized This manual is organized around the tasks required to service the K2 Summit Client. The following describes the chapters included in this manual: Chapter 1, Product Description —...
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Grass Valley Website PDF file For the installer of K2 clients and K2 SAN shared storage If you are installing a K2 SAN with connected K2 clients, refer to documentation in K2 Summit Production Client Service Manual March 6, 2009...
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• — There is an Instruction Manual for each type of RAID RAID Instruction Manuals storage device that can be a part of a K2 Summit Client. These manuals contain procedures for configuring and servicing the device. • — Contains the product specifications and step-by-step K2 System Guide instructions for modifying system settings.
Grass Valley Product Support For technical assistance, to check on the status of a question, or to report new issue, contact Grass Valley Product Support via e-mail, the Web, or by phone or fax. Web Technical Support To access support information on the Web, visit the product support Web page on the Grass Valley Web site.
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A local support representative may be available in your country. To locate a support center during normal local business hours, refer to the following list. This list is regularly updated on the website for Thomson Grass Valley Product Support (http://www.thomsongrassvalley.com/support/contact/phone/).
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Finding Information Region Country Telephone Middle East, Middle East +971 4 299 64 40 Near East, Africa Near East and Africa +800 80 80 20 20 +33 1 48 25 20 20 K2 Summit Production Client Service Manual March 6, 2009...
Safety Summaries Read the following sections for important safety information. • Safety Summary • Sicherheit – Überblick • Consignes desécurité • Certifications and compliances March 6, 2009 K2 Summit Production Client Service Manual...
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This is a prompt to note fuse rating when replacing fuse(s). The fuse referenced in the text must be replaced with one having the ratings indicated. K2 Summit Production Client Service Manual March 6, 2009...
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Double pole neutral fusing — Do not use door latches to lift or move equipment. Use proper lift points — Allow all rotating devices to come to a stop before Avoid mechanical hazards servicing. March 6, 2009 K2 Summit Production Client Service Manual...
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(ASICS). As a result, circuit board repair at the component level is very difficult in the field, if not impossible. For warranty compliance, do not troubleshoot systems beyond the board level. K2 Summit Production Client Service Manual March 6, 2009...
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Ausrüstungskomponenten. Symbole am Produkt Die folgenden Symbole können sich am Produkt befinden: Weist auf eine gefährliche Hochspannung im Gerätegehäuse hin, die stark genug sein kann, um eine Stromschlaggefahr darzustellen. March 6, 2009 K2 Summit Production Client Service Manual...
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– Betreiben Sie das Gerät nicht in nassen Gerät nur in trockener Umgebung verwenden oder feuchten Umgebungen. – Verwenden Sie dieses Gerät nur verwenden, wenn keine Explosionsgefahr besteht Produkt nur in Umgebungen, in denen keinerlei Explosionsgefahr besteht. K2 Summit Production Client Service Manual March 6, 2009...
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Explosionsgefahr zu verringern, prüfen Sie die Polarität und tauschen die Batterie nur gegen eine Batterie desselben Typs oder eines gleichwertigen, vom Hersteller empfohlenen Typs aus. Entsorgen Sie gebrauchte Batterien entsprechend den Anweisungen des Batterieherstellers. March 6, 2009 K2 Summit Production Client Service Manual...
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Safety Summaries Das Gerät enthält keine Teile, die vom Benutzer gewartet werden können. Wenden Sie sich bei Problemen bitte an den nächsten Händler. K2 Summit Production Client Service Manual March 6, 2009...
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Les symboles suivants peut être apposés sur le produit : Signale la présence d’une tension élevée et dangereuse dans le boîtier de l’équipement ; cette tension peut être suffisante pour constituer un risque de décharge électrique. March 6, 2009 K2 Summit Production Client Service Manual...
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Utilisez ce produit exclusivement dans un environnement sec produit dans un environnement humide. — N’utilisez Utilisez ce produit exclusivement dans un environnement non explosible pas ce produit dans un environnement dont l’atmosphère est explosible. K2 Summit Production Client Service Manual March 6, 2009...
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L’utilisation de cet équipement à des tensions dépassant les 130 V en c.a. requiert des cordons d’alimentation qui satisfont aux exigences des configurations NEMA. Les cordons internationaux, s’ils sont fournis, ont reçu l’approbation du pays dans lequel l’équipement est utilisé. March 6, 2009 K2 Summit Production Client Service Manual...
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Mettez les piles usagées au rebut conformément aux instructions du fabricant des piles. Cette unité ne contient aucune partie qui peut faire l’objet d’un entretien par l’utilisateur. Si un problème survient, veuillez contacter votre distributeur local. K2 Summit Production Client Service Manual March 6, 2009...
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Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Changes or modifications not expressly approved by Grass Valley can affect emission compliance and could void the user’s authority to operate this equipment.
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Electrical Business Equipment (Second edition, 1991). CAN/CSA C22.2, No. Safety of Information Technology Equipment, 950-95 including Electrical Business Equipment. EN60950 Safety of Information Technology Equipment, including Electrical Business Equipment 1992. K2 Summit Production Client Service Manual March 6, 2009...
Chapter Product Description Topics in this section include the following: •“Overview description” on page 26 •“K2 Summit Client orientation” on page 26 •“FRU functional descriptions” on page 27 •“System Overview” on page 30 •“Status indicators” on page 31 March 6, 2009...
Chapter 1 Product Description Overview description The K2 Summit Client is a cost-effective media platform that incorporates IT and storage technologies to deliver a networked solution to facilities for replay in sports, news, live, and live-to-tape applications, as well as ingest, playout, and media asset management.
Each slot can contain one disk module, and each module contains one hard drive. Depending on storage options, a K2 Summit Client can contain 0, 4, or 8 disk modules. Disk modules plug into the disk backplane board.
Codec module The K2 Summit Client has slots for two codec modules. Each codec module hosts two media input/output channels. The codec modules are oriented horizontally across the rear of the K2 Summit Client chassis. They provide the majority of the K2 Summit Client’s media-related input and output connectors on the rear panel.
A power cable connects the midplane board and the disk backplane board. K2 Summit Clients with direct-connect storage or shared SAN storage do not contain a disk backplane board, as RAID disks are in the external RAID storage devices.
Chapter 1 Product Description System Overview The K2 Summit Client is a PCIe bus-based Windows computer with extensive enhancements to provide the video disk recorder functionality. This section explains the major architectural blocks. Fans *Disk Modules Real Time System Port...
Green steady on The standby switch is set to On and the K2 Summit Media Client is either in the startup process or has competed the startup process and is operational.. WARNING: The power standby switch does not turn off power to the system.
Drive rebuild — If RAID 1, an internal RAID drive is Yellow/Green once a second. rebuilding. Normal — The K2 Summit Client is healthy and operating normally. Rear panel indicators The following indicators are visible from the rear panel view.
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Another indicator of power supply operation is the audible fan noise. If a power cable is connected to either power supply, the fan should stay on continuously on both power supplies. This is the case even if the K2 Summit Client is shutdown or restarting via the standby switch or the Windows operating system.
Green ON solid Normal drive activity — The drive is healthy and no disk access is currently underway. No drive — Drive is not present or is not fully engaged — in slot. K2 Summit Production Client Service Manual March 6, 2009...
There is no Compact Flash media plugged in System beep codes When you start up the K2 Summit Client by pressing the standby switch or by doing a Windows operating system restart, the CPU module might emit two short beeps.
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Chapter 1 Product Description K2 Summit Production Client Service Manual March 6, 2009...
Topics in this section include the following: • “About system messages” on page 38 • “Critical system startup messages” on page 39 • “Viewing AppCenter system status messages” on page 39 March 6, 2009 K2 Summit Production Client Service Manual...
VGA monitor. During the Power On Self Test (POST), the BIOS checks for problems and displays these messages. • K2 Summit Client startup messages — As AppCenter opens the K2 Summit Client determines if system health is adequate by checking critical subsystems. A dialog box is displayed that indicates progress and displays messages.
The following messages appear in the AppCenter system startup message box as critical subsystems are checked during K2 Summit Client startup processes. If a critical failure is detected, the K2 Summit Client is rendered inoperable and the failure message appears.
There is at least one warning message, and no alert messages. Alert There is at least one uncleared alert message. Current and previous system status messages can be viewed in the StatusPane. To open the StatusPane, click Help | System Status K2 Summit Production Client Service Manual March 6, 2009...
Troubleshooting problems to determine if a service procedure is necessary. If you have a remote AppCenter Channel Suite with channels from multiple K2 systems, the messages from the different machines are combined in the StatusPane that you view from the Channel Suite. To help you determine which machine is generating a message, each message lists the machine name.
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Chapter 2 System Messages K2 Summit Production Client Service Manual March 6, 2009...
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Clearing messages March 6, 2009 K2 Summit Production Client Service Manual...
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Chapter 2 System Messages K2 Summit Production Client Service Manual March 6, 2009...
•“Installing the Fibre Channel card driver” on page 68 About the write filter The K2 Summit Client has a file-based write filter, which is a feature of the Windows embedded operating system. With the write filter enabled, files can be created, modified, and deleted, but these changes are held in a memory cache.
Enabling the write filter Prerequisite: • K2 software must be installed on the K2 Summit Client. 1. If you have not already done so, log on to the K2 Summit Client with administrator privileges. 2. From the Windows desktop click...
5. Click Commit 6. Click Exporting log files The procedures in this section describe how to export log files from the K2 Summit Client. The log files can include the following: • All applications messages • The Windows Event Log •...
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8. When the export process is complete, and message confirms success. Click close the Export Log dialog box to continue. 9. Find the log file at the specified location. 10. If you disabled the write filter, enable it before continuing. K2 Summit Production Client Service Manual March 6, 2009...
This procedure allows you to export log files even if AppCenter does not start properly. It uses the Windows command prompt. 1. If you have not already done so, connect a mouse and keyboard to the K2 client system. 2. In the Windows task bar, select Start | Run 3.
Report About networking When you receive a K2 Summit Client from the factory, it has a specific network configuration, including a loopback adapter and two of the four Gigabit Ethernet ports configured as a teamed pair. The Gigabit Ethernet ports, as viewed when looking at the rear panel, are represented in the following illustration.
Restoring network configuration Restoring network configuration When you restore a K2 Summit Client from its system specific image provided on the Recovery USB Drive, network configuration is also restored to the factory default settings. This is the recommended method of restoring network configuration.
“Identify adapters”. Identify adapters On some K2 Summit Clients, it is possible that the Microsoft Windows operating system has enumerated the “Intel® PRO/1000 PT Dual Port Server Adapter…” names in an unpredictable sequence. You must identify adapters by their location rather than by the enumeration assigned by the Windows operating system and verify or modify the adapter name as necessary.
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Adapter…” enumerator that the Windows operating system has assigned to this location (PCI bus X, device 0, function X). Use the table below and fill in the blanks: On this K2 Summit Client, Windows has To this location: assigned this adapter name…...
Chapter 3 Service Procedures On this K2 Summit Client, Windows has To this location: assigned this adapter name… Intel® PRO/1000 PT Dual Port Server Adapter #4 PCI bus ____, device 0, function ____ 5. Repeat the previous steps until you have a determined which “Intel® PRO/1000 PT Dual Port Server Adapter…”...
Control Connection #2 5. Proceed as follows: • If all the names on this K2 Summit Client are configured correctly to locations, skip ahead to the last step of this procedure. • If names on this K2 Summit Client are not configured correctly to locations, for each adapter name incorrectly configured, complete the remaining steps of this procedure.
NOTE: Team control ports only. Do not team media ports. 1. If you have not already done so, disable the write filter. 2. In Device Manager, right-click the adapter name that on this K2 Summit Client is assigned to location PCI bus 4, device 0, function 1.
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Finish 10.Open the Modify Team dialog box as follows: a. In Device Manager | Network Adapters, right-click and select Control Team . The Properties dialog box opens. Properties March 6, 2009 K2 Summit Production Client Service Manual...
0, function 1) and click Set Secondary 12. Click and to close dialog boxes. 13. Restart the K2 Summit Client. 14. If continuing with network configuration, proceed with the next procedure “Name team and loopback”. If network configuration is complete, enable the write filter.
3. On the menu bar at the top of the window, select , then Advanced Advanced Settings… 4. On the tab, depending on the K2 Summit Client’s storage, Adapters and Bindings order adapters as follows: Internal or direct-connect storage Shared (SAN) storage Loopback...
Status Server service whenever the K2 Summit Client starts up. NOTE: Do not manually change the way services run on a K2 Summit Client. If you suspect that services have been tampered with or for any reason are not set correctly, you can check their current settings in the Windows Services Control Panel.
StorNext File System RPC Port Started Automatic — Mapper Services on an shared storage K2 Summit Client When a shared storage (SAN) K2 Summit Client is operating normally, in the Services control panel services appear as follows: Service Status Startup Comments...
• MS XML • .NET Framework • MegaRAID — Do not use this utility on a K2 Summit Client. This utility is for use by qualified Grass Valley Service personnel only. When this utility is opened it scans the SCSI bus and interferes with record and play operations.
“Using Compact Flash boot media for system restore” on page 67 About the recovery image process An image of the K2 Summit Client system drive is provided with the product package. You can restore the K2 Summit Client from this image. This simplifies the process of rebuilding a system in a disaster recovery scenario.
Recovery Flash Drive. Otherwise, use a network connected drive or another connected USB drive. 1. Make sure that media access is stopped and that the K2 Summit Client on which you are working is not being used.
Recovery Flash Drive, from a network connected drive, or from another connected USB drive. 1. Make sure that media access is stopped and that the K2 Summit Client on which you are working is not being used. 2. If you have not already done so, connect keyboard, monitor, and mouse to the K2 Summit Client.
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. This is the Recovery Flash Drive. Removable Drive (A:) Select the image file. The file for the image supplied by the Grass Valley factory is named with the serial number of the K2 Summit Client. • Navigate to the location of the image file from which you are restoring.
K2 Summit Client it restores. 13. If a system fault occurs and you need to restore the K2 Summit Client, you can do so using the the Recovery Compact Flash boot media as follows: a.
On the Hardware Installation page, click Continue Anyway g. Click Finish 3. If the K2 Summit Client has a dual port Fibre Channel card, on the Found New Hardware wizard, install the driver on the second FC port as follows: a. Select . Click...
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On the Hardware Installation page, click Continue Anyway g. Click Finish 5. If the K2 Summit Client has a dual port Fibre Channel card, on the Found New Hardware wizard, install the driver on the second LSI Pseudo Device port as follows: a. Select .
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Chapter 3 Service Procedures K2 Summit Production Client Service Manual March 6, 2009...
Chapter Troubleshooting problems If you think there is something wrong (broken) with your K2 client system, go through the following preliminary steps: • “Step 1: Check configurations” on page 72 • “Step 2: Check connections and external equipment” on page 72 •...
If the system status message indicates a problem, refer to the related troubleshooting topic later in this chapter. NOTE: Do not use the MegaRAID utility on a K2 Summit Client. This utility is for use by qualified Grass Valley Service personnel only. When this utility is opened it scans the SCSI bus and interferes with record and play operations.
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3. Once the startup sequence begins, observe the progression of behaviors as listed in the following table. These are the behaviors you should expect to see and/or hear for a normally operating K2 Summit Client. If you observe behaviors other than those listed, refer to the indicated troubleshooting topics to identify problems.
2 minutes. Shutdown/restart problems If the K2 Summit Client is inoperable due to a software error it can affect the operation of the standby button. If pressing the standby button does not shut down the K2 Summit Client, press and hold the button for five seconds. This forces the K2 Summit Client to execute a hard power down.
Checking external equipment The K2 Summit Client is set to attempt to boot from a USB drive first, before it boots from the Compact Flash boot media. If you have a drive connected to a USB port that does not contain an appropriate operating system and you start up the K2 Summit Client, an error message is displayed and the boot up process halts.
BIOS POST completes the Windows operating system begins to load. If during the BIOS POST time a message appears that requires your input or if the K2 Summit Client does not progress to Windows startup, it indicates a problem at the motherboard level.
Make sure it is connected properly and there is no sign of physical damage. Restart the K2 Summit Client. If the problem persists, replace the codec module. Refer to “Codec module removal” on page March 6, 2009 K2 Summit Production Client Service Manual...
The K2 Summit Client is too hot. Check for thermal problems. The built-in overtemperature Cool the K2 Summit Client. protection can shut down the power supply.
Video problems Video problems For the corrective actions in this section, refer to the K2 AppCenter User Manual for detailed instructions. Problem Possible Causes Corrective Actions The picture level modulates at a There is distortion in the video Check the video input signal for particular frequency.
Chapter 4 Troubleshooting problems Timecode problems For the corrective actions in this section, refer to the K2 AppCenter User Manual for detailed instructions Problem Possible Causes Corrective Actions Recorded timecode reads During recording, the channel Check that you have the right xx.xx.xx.xx.
Operational problems Operational problems For the corrective actions in this section, refer to the K2 AppCenter User Manual for detailed instructions. Problem Possible Causes Corrective Actions Moving video monitor does not The K2 Summit Client is not Obtain an AppCenter Pro operate.
AppCenter. Controls are control by a remote control local control. disabled. protocol. System problems For the corrective actions in this section, refer to the K2 AppCenter User Manual for detailed instructions. Problem Possible Causes Corrective Actions One of the record channels does...
Storage problems Storage problems Use the following sections if you suspect problems with your K2 Summit Client’s storage system. Refer to the K2 System Guide for Storage Utility procedures. Media File System problems Problem Possible Causes Corrective Actions One or more clips do not play The media database is out of 1.
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. If the Time Dome is filled Available Storage appears or a “FSS capacity. it confirms that your K2 Summit Client is out ‘default(0)’” message of space. Make space on the media drives by appears. doing the following: - Delete unused clips and empty the Recycled Bin.
For example, a particular clip can be written on a bad block, so the problem occurs only on that clip. March 6, 2009 K2 Summit Production Client Service Manual...
Unless otherwise indicated, you need only a Torx tool with T15 magnetic tip to remove and replace parts in the K2 Summit Client. NOTE: Only Grass Valley components are supported. Do not attempt to use components procured from a different source.
• “Carrier module removal” on page 91 • “Fibre Channel board (optional) removal” on page 92 All the parts in this category can be removed and replaced without opening the K2 Summit Client cabinet. Front bezel assembly removal Loosen thumbscrews Slide out You can remove the bezel assembly while the K2 Summit Client is operating.
To remove the boot media, first remove the front bezel assembly, then proceed as illustrated. Push button Slide out You must use the Compact Flash boot media provided by Grass Valley. Do not use Compact Flash media procured elsewhere. Disk module removal Before removing a disk module, refer to “Replacing a RAID 0 drive”...
Slide out After installing the replacement codec module, install the current version of K2 software. (Note: An over-install is all that is required. You do not need to first un-install the software.) This ensures that the board is flashed with the proper version to be compatible with K2 software.
Slide out When replacing the carrier board, the screw attachment sequence is critical, as illustrated. Fasten screw Fasten screw Note: You must install the screw on this side first. Slide in March 6, 2009 K2 Summit Production Client Service Manual...
To remove an optional PCIe Fibre Channel board, first remove the carrier module, then disassemble the carrier module as illustrated. Remove bracket Slide board out Remove board retaining screw Remove bracket adjustment screw K2 Summit Production Client Service Manual March 6, 2009...
Internal Parts Removal Internal Parts Removal The sections that follow show how to remove internal parts from the K2 Summit Client. • “Top cover removal” on page 93 • “Front interconnect board removal” on page 95 • “Disk backplane unit removal” on page 94 •...
4 bottom screws Disconnect cable Remove 4 * Use a #2 Phillips top screws* screwdriver for top screws. Remove 4 front screws Remove 2 screws Disconnect from disk controller board K2 Summit Production Client Service Manual March 6, 2009...
To remove the front interconnect board, first remove the top cover, front bezel assembly, disk modules, and disk backplane unit, then proceed as illustrated. Remove 4 screws Disconnect from midplane board March 6, 2009 K2 Summit Production Client Service Manual...
When installing the disk controller board, orient as illustrated. Lower into postion. Align screw hole between Light pipes at rear of disk pillars disk pillar are flexible to allow passage. K2 Summit Production Client Service Manual March 6, 2009...
Midplane board removal To remove the midplane board first remove all FRUs from the front of the chassis, then proceed as illustrated. Disconnect Disengage all cable rear modules Remove 7 screws March 6, 2009 K2 Summit Production Client Service Manual...
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Chapter 5 Removing and replacing FRUs K2 Summit Production Client Service Manual March 6, 2009...
31 description 28 internal parts removal 93 disk modules description 27 disks K2 Summit Client, overview descriptions 26 troubleshooting 83 keyboard problems 75 drive busy indicator March 6, 2009 K2 Summit Production Client Service Manual...
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PCIe board VGA display problems 75 description 29 power connection sequence 75 power supply description 28 web site, for Thomson Grass Valley 8 troubleshooting 78 Windows 76 power supply module startup troubleshooting 76 K2 Summit Production Client Service Manual March 6, 2009...