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Page 2: Table Of Contents
Dual automatic temperature control Navigation system based climate control Rear window defroster Lights Headlamps Turn signal control Bulb replacement Driver Controls Windshield wiper/washer control Steering wheel adjustment Power windows Mirrors Speed control Moon roof 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 3 Reverse sensing system Rear-view camera system Roadside Emergencies Getting roadside assistance Hazard flasher switch Fuel pump shut-off switch Fuses and relays Changing tires Wheel lug nut torque Jump starting Wrecker towing 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 5: Introduction
For more information on Ford Motor Company and its products visit the following website: • In the United States: www.ford.com •...
Page 6 For a detailed description of what is covered and what is not covered by your vehicle’s New Vehicle Limited Warranty, refer to the Warranty Guide that is provided to you along with your Owner’s Guide. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 7 In order to properly diagnose and service your vehicle, Ford Motor Company, Ford of Canada, and service and repair facilities may...
Page 8 EDR. Ford Motor Company and Ford of Canada do not access event data recorder...
Page 9 If you do not want Ford or its vendors to receive this information, do not activate the service. Ford Motor Company and the vendors it uses to provide you with this information do not store your vehicle travel information.
Page 10 Owner’s Guide is written primarily for the U.S. and Canadian Markets. Features or equipment listed as standard may be different on units built for Export. Refer to this Owner’s Guide for all other required information and warnings. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 11 Brake Fluid - Parking Aid System Non-Petroleum Based Stability Control System Speed Control Master Lighting Switch Hazard Warning Flasher Fog Lamps-Front Fuse Compartment Fuel Pump Reset Windshield Wash/Wipe Windshield Rear Window Defrost/Demist Defrost/Demist 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 12 Sparks Explosive Gas Fan Warning Maintain Correct Fluid Power Steering Fluid Level Service Engine Soon Engine Air Filter Passenger Compartment Jack Air Filter Low Tire Pressure Check Fuel Cap Warning 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 13: Instrument Cluster
However, if after 15 seconds the service engine soon light blinks eight times, it means that the vehicle is not ready for I/M testing. See the Readiness for Inspection/Maintenance (I/M) testing in the Maintenance and Specifications chapter. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 14 ABS light stays illuminated or continues to flash, a malfunction has been detected, have the system serviced immediately by your authorized dealer. Normal braking is still functional unless the brake warning light also is illuminated. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 15 Low fuel (RTT): Illuminates in the message center when the fuel level in the fuel tank is at or near empty. Refer to Fuel gauge in this chapter. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 16 Throttle control/transmission (RTT): Illuminates in the message center display when a powertrain or a AWD fault has been detected. Contact your authorized dealer as soon as possible. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 17 Memory seat feedback chime: Sounds when saving/deleting memory positions for seats, mirrors, etc. Perimeter alarm warning chime: Sounds when using a key to unlock the driver’s doors and the perimeter alarm is armed. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 18: Gauges
Stop the vehicle as soon as safely possible, switch off the engine and let the engine cool. WARNING: Never remove the coolant reservoir cap while the engine is running or hot. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 19: Message Center
The message center display is located in the instrument cluster. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 20 • Your vehicle was not perfectly level during fill-up • Differences in the automatic shut-off points on the fuel pumps at service stations 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 21 The message center display will be blank after cycling through all of the Info menu items. System check and vehicle feature customization Press the SETUP button repeatedly to cycle the message center through the following features: 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 22 3. Once “OIL LIFE SET TO XXX%” is displayed, release and press the RESET button to change the Oil Life Start Value. Each release and press will reduce the value by 10%. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 23 R (Reverse) gear is selected. Press RESET to turn the rear park assist off. CREATE MYKEY / MYKEY SETUP/ CLEAR MYKEY For more information refer to MyKey™ in the Locks and Security chapter. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 24 PASSENGER DOOR AJAR — Displayed when the passenger side door is not completely closed. REAR LEFT DOOR AJAR — Displayed when the rear left door is not completely closed. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 25 SERVICE ADVANCETRAC — Displayed when the AdvanceTrac system has detected a condition that requires service. TRUNK AJAR — Displayed when the trunk is not completely closed. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 26 (BLIS ) with Cross Traffic Alert in the Driving chapter. CHECK AWD (if equipped) — Displayed when a problem exists with the AWD system. Contact your authorized dealer as soon as possible. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 27 TOP SPEED MYKEY SETTING — Displayed when a MyKey™ is in use and the MyKey speed limit is on and the vehicle speed is 80 mph (130 km/h). Refer to MyKey™ in the Locks and Security chapter for more information. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 28 ADVTRAC ON MYKEY SETTING — Displayed when a MyKey™ is in use when trying to disable the AdvanceTrac system and the optional setting is on. Refer to MyKey™ in the Locks and Security chapter for more information. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 29: Entertainment Systems
WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
Page 30 RDS Radio Available only in FM mode. This feature allows you to search RDS-equipped stations for a certain category of music format: CLASSIC, COUNTRY, JAZZ/RB, ROCK, etc. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 31 OK (Play/Pause): Press to play/pause a track when playing a (EJECT): Press and select the desired CD slot by pressing the corresponding memory preset #. The display will read EJECTING #. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 32 The system will only shuffle the currently playing disc. Satellite Radio Satellite radio is available only with a valid SIRIUS radio subscription. Check with your authorized dealer for availability. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 33 NO CATEGORY SELECTED will display. Note: Separate categories can be set for SAT1, SAT2 or SAT3. Refer to Satellite radio menu for further information on selecting a satellite radio category. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 34 The display will read ARE YOU SURE ? Press OK to confirm deletion of all saved songs and the display will read ALL DELETED. Note: If there are no songs presently saved, the display will read NO SONGS. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 35 SEEK to adjust the level of bass. TREBLE: Press SEEK to adjust the level of treble. BALANCE: Press SEEK to adjust the audio between the left (L) and right (R) speakers. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 36: Auxiliary Input Jack (Line In)
Auxiliary input jack (Line in) WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
Page 37 6. Press AUX on the vehicle radio repeatedly until LINE, LINE IN or SYNC LINE IN appears in the display. You should hear audio from your portable music player, although it may be low. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 38: Usb Port
USB port WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
Page 39 • Station overload: When you pass a broadcast tower, a stronger signal may overtake a weaker one and play while the weak station frequency is displayed. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 40: Satellite Radio Information
(12 cm) audio compact discs only. Due to technical incompatibility, certain recordable and re-recordable compact discs may not function correctly when used in Ford CD players. Dirty, warped or damaged CDs, irregular shaped CDs, CDs with a scratch protection film attached, and CDs with homemade paper (adhesive) labels should not be inserted into the CD player.
Page 41 Note: SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes.
Page 42 NO TEXT Artist information not Artist information not available. available at this time on this channel. The system is working properly. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 43 % complete. CALL SIRIUS Satellite service has Call SIRIUS at 1–888–539–7474 been deactivated by 1–888–539–7474 to SIRIUS Satellite re-activate or resolve Radio. subscription issues. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 44: Navigation System
Your vehicle is equipped with SYNC , a hands-free communications and entertainment system with special phone and media features. For more information, please refer to the SYNC supplement or to the SYNC section in the Navigation System supplement (if equipped). 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 45: Climate Controls
• : Distributes air through the instrument panel vents. • : Distributes air through the instrument panel vents, floor vents, rear seat floor vents and de-mister vents. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 46 Safety Restraints chapter for more information. Passenger cooled seat: Press to activate/deactivate the passenger cooled seat. Refer to Heated and cooled seats in the Seating and Safety Restraints chapter for more information. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 47 Outside temperature: The outside temperature will appear in the display and is labeled as EXT TEMP. Temperature conversion: To switch between Fahrenheit and Celsius, refer to Message center in the Instrument Cluster chapter. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 48: Navigation System Based Climate Control
Refer to Heated and cooled seats in the Seating and Safety Restraints chapter for more information. 4. A/C: Press to activate/deactivate air conditioning. Use with recirculated air to improve cooling performance and efficiency. A/C engages automatically in MAX A/C, (defrost) and (floor/defrost). 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 49 Recirculation may turn off automatically in all airflow selections except MAX A/C. Passenger cooled seat: Press to cool the passenger cooled seat. Refer to Heated and cooled seats in the Seating and Safety Restraints chapter for more information. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 50 This re-cooling of the interior air is more economical and efficient. Recirculated air may also help reduce undesirable odors from entering the vehicle. Press MAX A/C again for normal operation. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 51: Automatic Operation
2. Select (panel) or (panel/floor). 3. Select (recirculated air) to provide colder airflow. 4. Set the temperature to 60°F (16°C). 5. Set highest fan speed initially, then adjust to maintain comfort. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 52: Rear Window Defroster
This may cause damage to the heated grid lines and will not be covered by your warranty. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 53: Lights
There is a delay of two to five seconds before the adaptive headlamp system will operate when the vehicle is driven, as the system is inactive below 3 mph (5 km/h). 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 54 5. Wait the desired amount of time for the exit delay you want (up to three minutes), then turn the headlamps off. See Message center in the Instrument Cluster section for more information. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 55 Pull toward you slightly to activate and release to deactivate. Daytime running lamps (DRL) (if equipped) Turns the headlamps on with a reduced intensity output (halogen headlamps) or turns the front fog lamps on (HID headlamp). 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 56: Headlamps
Vertical aim adjustment 1. Park the vehicle directly in front of a wall or screen on a level surface, approximately 25 feet (7.6 meters) away. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 57 There is a distinct cut-off (change from light to dark) in the left portion of the beam pattern. The top edge of this cut-off should be positioned two inches (51 mm) below the horizontal reference line. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 58: Turn Signal Control
• Push up to activate the right turn signal. INTERIOR LAMPS Dome lamps and map lamps The map lamps are located on the overhead console. Press the controls to turn on the lamps. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 59 Note: The ambient color will stay on until the ignition is placed in the off position and either of the front doors are opened or the accessory delay timer expires. At that time, the ambient color changes to the signature color. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 60: Bulb Replacement
“E” for Europe to ensure lamp performance, light brightness and pattern and safe visibility. The correct bulbs will not damage the lamp assembly or void the lamp assembly warranty and will provide quality bulb burn time. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 61 * To replace these lamps - see your authorized dealer. Replacing interior bulbs Check the operation of all bulbs frequently. Replacing exterior bulbs Check the operation of all the bulbs frequently. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 62 1. Turn the steering wheel all the way to the left. 2. Remove the press pins located in the wheel well and pull the tire splash shield back. 3. Reaching through the wheel well, remove the rubber headlamp bulb access cover. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 63 3. Remove the bulb socket by rotating it counterclockwise, then pull it out of the lamp assembly. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 64 2. Carefully separate the two halves of the air filter housing. 3. Locate the mass air flow sensor electrical connector on the air outlet tube (1). This connector will need to be unplugged. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 65 Note: Do not allow the trunk side panel to remain bent and untucked from the luggage scuff plate (hard molding) for a long period of time. Doing so may result in permanent deformation. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 66 5. Install the bulb socket into the lamp assembly by rotating it clockwise. 6. Carefully reposition the trim back to its original position and secure the retainers. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 67 After removing to allow free access to the front fog lamp bulb and electrical wire harness, the splash shield flap can be repositioned. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 68 3. Rotate the harness/bulb assembly counterclockwise to remove from the fog lamp. 4. Carefully disconnect the bulb from the harness assembly via the two snap clips. Install the new bulb in reverse order. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 69: Driver Controls
• a quick press and hold: the wipers will swipe three times with washer fluid. • a long press and hold: the wipers and washer fluid will be activated for up to ten seconds. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 70: Steering Wheel Adjustment
3. While holding the steering wheel in place, pull the lever up to its original position to lock the steering column. WARNING: Never adjust the steering wheel when the vehicle is moving. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 71 The appearance of your vehicle’s overhead console will vary according to your option package. Storage compartment Press on the rear edge of the compartment door to open. The storage compartment may be used to secure sunglasses or a similar object. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 72 2. Turn ignition to the on position. 7 8 9 1011 3. Press and hold the 7 and 9 radio preset buttons together for approximately five seconds until ZONE XX appears in the CID. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 73 (less than 3 mph [5 km/h]) until the CAL display changes to the direction value (N, S, E, W, etc.). It may take up to five circles to complete calibration. 4. The compass is now calibrated. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 74 To prevent the battery from being discharged: • do not use the power point longer than necessary when the engine is not running, 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 75: Power Windows
To operate one-touch up, pull the switch completely up to the second detent and release quickly. The window will close fully. Momentarily press the switch to any position to stop the window operation. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 76 With accessory delay, the window switches, audio system and moon roof (if equipped) may be used for up to 10 minutes after the ignition switch is turned off or until either front door is opened. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 77 R (Reverse). As you shift into any other gear from R (Reverse), the image will remain for a few seconds and then turn off. Refer to Rearview camera system in the Driving chapter. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 78: Mirrors
Your vehicle may be equipped with blind spot mirrors or a blind spot information system. Refer to Blind spot mirrors or Blind spot information system (BLIS ) with cross traffic alert (CTA) in the Driving chapter. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 79: Speed Control
Disengaging speed control Press the brake pedal to disengage the speed control. Disengaging the speed control will not erase the previous set speed. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 80 To turn off the speed control, press OFF or turn off the ignition. Note: When you turn off the speed control or the ignition, your speed control set speed memory is erased. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 81 Press to scroll through various menus and selections. Press OK to confirm your selection. For further information on the SYNC system, refer to the SYNC supplement. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 82: Moon Roof
The moon roof is equipped with an automatic, one-touch, express closing feature. Press and release the front portion of the control. To stop motion at any time during the one-touch closing, press the control again. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 83 Note: You can open the vehicle’s front windows and moon roof (if equipped) by using the control on the remote transmitter. Refer to Global open windows earlier in this chapter. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 84 Car2U system. Because of the steps involved, it may be helpful to have another person assist you in programming the transmitter. Additional Car2U system information can be found on-line at www.learcar2U.com or by calling the toll-free Car2U system help line at 1-866-572-2728. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 85 Note: Do not program the Car2U system with the vehicle in the garage. Make sure that your key is on and engine off while programming the transmitter. 1. Firmly press the two outer Car2U system buttons for 1–2 seconds, then release. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 86 Erasing the Car2U Home Automation System buttons procedure and then programming all of the devices being used. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 87 Car2U system by pressing and releasing the buttons corresponding to the settings you circled. 4. After inputting switch settings, simultaneously press and release all three Car2U system buttons. The indicator lights will turn on. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 88 The codes for all buttons are erased. If you sell your vehicle equipped with the Car2U system, it is recommended that you erase the programming for security reasons. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 89 To remove the floor mat, reverse the installation procedure. INTERIOR TRUNK CONTROL Press the remote trunk release control on the instrument panel to the left of the steering wheel. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 90: Locks And Security
Note: Your vehicle’s IKTs were issued with a security label that provides important vehicle key cut information. It is recommended that you keep the label in a safe place for future reference. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 91 MyKey™ user will not be able to deactivate the system. Note: It may be beneficial to deactivate the AdvanceTrac system if the vehicle is stuck in snow, mud or sand. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 92 4. On any of the menus press RESET to highlight your choice with the <…>. 5. Press SETUP to enter your choice. The next optional setting will be displayed. 6. Repeat Steps 4 and 5 until you are done changing the optional settings. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 93 MyKey™ is not compatible with non-Ford approved aftermarket remote start systems. If you choose to install a remote start system please see your authorized dealer for a Ford approved remote start system. When using a Ford-approved remote start system, the default settings will recognize the remote start system as an additional admin key with its associated privileges.
Page 94 Refer to Create a MyKey™ section • Vehicle has been started using a remote start system that is programmed as a MyKey™. Refer to Using MyKey™ with remote start systems section. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 95 Refer to Using MyKey™ with remote start systems section. • MyKey™ is not being used by the MyKey™ miles do not accumulate intended user. • MyKey™ system has been recently cleared. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 96: Locks
• any door is opened then closed while the ignition is in the on position and the vehicle speed is 9 mph (15 km/h) or lower, and • the vehicle then attains a speed greater than 12 mph (20 km/h). 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 97 (one short and one long chirp) if autolock was activated. 7. Turn the ignition to the off position. The horn will chirp once to confirm the procedure is complete. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 98 • using a keypad procedure, or • by using the instrument cluster message center. Refer to Message center in the Instrument Cluster chapter. Note: The autounlock feature can be activated/deactivated independently of the autolock feature. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 99 5. Release the 3 • 4. The user should receive a horn chirp to indicate the system has been disabled or a chirp followed by a honk to indicate the system has been enabled. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 100 Adults are advised to familiarize themselves with the operation and location of the release handle. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 101 Exposure of people or animals to these high temperatures for even a short time can cause death or serious heat-related injuries, including brain damage. Small children are particularly at risk. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 102 ALL Integrated Keyhead Transmitters with you to the authorized dealer in order to aid in troubleshooting the problem. Unlocking the doors/two-stage unlock 1. Press and release to unlock the driver’s door. Note: The interior lamps will illuminate. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 103 Note: The panic alarm will only operate when the ignition is in the off position. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 104 2. Within three seconds press the on the transmitter. 3. A tone will be heard when the deactivation is complete. 4. Repeat this procedure for another transmitter if desired. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 105 Illuminated entry The interior lamps and puddle lamps (if equipped) illuminate when the Integrated Keyhead Transmitter or the keyless entry system keypad is used to unlock the door(s). 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 106 You may also perform the following power door lock sequence to enable/disable the perimeter lamps feature. Note: Before starting, ensure the ignition is in the 1 (off) position and all vehicle doors are closed. You 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 107 • If the courtesy lamps were turned on because one of the vehicle doors or the trunk was opened, the battery saver will shut off them off 10 minutes after the ignition has been turned to the off position. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 108 • Do not set a code that uses five of the same number. • Do not use five numbers in sequential order. • The factory set code will work even if you have set your own personal code. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 109: Anti-Theft System
This system is designed to help prevent the engine from being started unless a coded integrated keyhead transmitter (IKT) programmed to your vehicle is used. The use of the wrong type of coded key may lead to a “no-start” condition. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 110 Note: The SecuriLock passive anti-theft system is not compatible with non-Ford aftermarket remote start systems. Use of these systems may result in vehicle starting problems and a loss of security protection.
Page 111 IKT to your vehicle. Note: A maximum of eight coded keys can be programmed to your vehicle; only four of these eight can be IKTs with remote entry functionality. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 112 9. Remove the newly programmed coded key from the ignition. If the key has been successfully programmed it will start the vehicle’s engine and will operate the remote entry system (if the new key is an 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 113 • Press the driver or passenger interior door lock control while the door is open, then close the door. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 114 • Any door, the hood or the trunk is opened without using the door key, keypad or the remote entry transmitter portion of your IKT. • The ignition is turned to the 3 (on) position with an invalid SecuriLock key. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 115: Seating And Safety Restraints
• a guide sleeve adjust/release button (3), • and a guide sleeve unlock/remove button (4). To adjust the head restraint, do the following: 1. Adjust the seatback to an upright driving/riding position. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 116 Tilting head restraints (if equipped) The front head restraints may have a tilting feature for extra comfort. To tilt the head restraint, do the following: 1. Adjust the seatback to an upright driving/riding position. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 117 Always sit upright against your seatback, with your feet on the floor. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 118 Press the switch in the direction of the arrows to move the seat forward, backward, up or down. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 119 A memory seat position may be programmed at any time. To program the memory feature to a remote entry transmitter, refer to Remote entry system in the Locks and Security chapter. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 120 Press once to activate the high heat setting (three indicator lights). Continue pressing to scroll through the other settings; medium heat (two indicator lights), low heat (one indicator light) or off. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 121 The climate controlled seat system includes air filters that must be replaced periodically. Refer to the Scheduled maintenance information for more information. • There is a filter located under each front seat. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 122 • the transmission is in N (Neutral) or P (Park) • the key is removed from the ignition The seat will move to the original position when: • the transmission is in N (Neutral) or P (Park) 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 123 For occupants of extremely tall stature, adjust the head restraint to its full up position. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 124 For occupants of extremely tall stature, adjust the head restraint to its full up position. WARNING: To minimize the risk of neck injury in the event of a crash, head restraints must be installed properly. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 125 2. Insert and push a tool, such as a large paper clip, into the pin hole located on the side of the guide sleeve and press the adjust/release button, then pull the head restraint upward. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 126 Split-folding rear seatbacks One or both rear seatbacks can be folded down to provide additional cargo space. To lower the seatback(s), pull the release handle(s) located inside the trunk. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 127 Make sure that the safety belt for the rear center passenger is properly routed over the rear seatback. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 128: Safety Restraints
• Restraint system warning light and back-up tone. • The electrical wiring for the airbags, crash sensor(s), safety belt pretensioners, front safety belt usage sensors, driver seat position sensor, front passenger sensing system, and indicator lights. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 129 The system is designed to help protect smaller drivers sitting close to the driver airbag by providing a lower airbag output level. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 130 Front safety belt pretensioners The safety belt pretensioners at the front outboard seating positions are designed to tighten the safety belts firmly against the occupant’s body 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 131 Safety belt precautions WARNING: Always drive and ride with your seatback upright and the lap belt snug and low across the hips. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 132 WARNING: When possible, all children 12 years old and under should be properly restrained in a rear seating position. WARNING: Front and rear seat occupants, including pregnant women, should wear safety belts for optimum protection in an accident. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 133 The shoulder portion of the safety belt should be positioned across the chest. Pregnant women should also follow this practice. See figure below. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 134 In addition, the retractor is designed to lock if the webbing is pulled out too quickly. If this occurs, let the belt retract slightly and pull webbing out again in a slow and controlled manner. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 135 How to disengage the automatic locking mode Disconnect the combination lap/shoulder belt and allow it to retract completely to disengage the automatic locking mode and activate the vehicle sensitive (emergency) locking mode. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 136 Your vehicle is equipped with safety belt pretensioners at the driver and front outboard passenger seating positions. The safety belt pretensioner tightens the safety belts firmly against the occupant’s body at the start of the crash. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 137 The driver’s safety belt is The safety belt warning light and buckled before the ignition indicator chime remain off. switch is turned to the on position... 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 138 The Belt-Minder feature uses two different warning chimes. During the first minute of activation, the warning chime will sound once every second. The remaining warning chimes will sound twice every second while the system is activated. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 139 30 seconds, repeating for (5 km/h) and more than approximately five minutes or until 1-2 minutes have elapsed since the safety belts are buckled. the ignition switch has been turned to on... 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 140 “The people I’m with don’t Set the example, teen deaths occur 4 wear belts” times more often in vehicles with TWO or MORE people. Children and younger brothers/sisters imitate behavior they see. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 141 Note: The driver and front passenger Belt-Minder features must be disabled/enabled separately. Both cannot be disable/enabled during the same key cycle. The driver and front passenger Belt-Minder features can be deactivated/activated by performing the following procedure: 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 142 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 143: Airbags
Important supplemental restraint system precautions Airbags DO NOT inflate slowly or gently and the risk of injury from a deploying airbag is greatest close to the trim covering the airbag module. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 144 (including frame, bumper, front end body structure and tow hooks) may affect the performance of the airbag system, increasing the risk of injury. Do not modify the front end of the vehicle. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 145 Rather, it means the forces were not of the type sufficient to cause activation. Front airbags are designed to activate in frontal and near-frontal collisions, not rollover, side-impact, or rear-impacts unless the collision causes sufficient longitudinal deceleration. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 146 • driver and passenger airbag modules (which include the inflators and airbags) • seat-mounted side airbags. Refer to Seat-mounted side airbag system later in this chapter • safety belt pretensioners • one or more impact and safing sensors 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 147 • a front passenger takes his/her weight off of the seat for a period of time. Note: When the passenger airbag off light is illuminated, the passenger (seat mounted) side airbag may be disabled to avoid the risk of airbag deployment injuries. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 148 • Restart the vehicle and have the person remain in this position for about two minutes. This will allow the system to detect that person and enable the passenger’s frontal airbag. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 149 Even though the passenger airbag is disabled, the pass airbag off lamp may or may not be illuminated according to the table below. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 150 (if equipped). Check the “passenger airbag off” or “pass airbag off” indicator lamp for proper airbag Status. Failure to follow these instructions may interfere with the front passenger seat sensing system. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 151 If it is necessary to modify an advanced front airbag system to accommodate a person with disabilities, contact the Ford Customer Relationship Center at the phone number shown in the Customer Assistance section of this Owner’s Guide.
Page 152 SRS, its fuses or the seat cover on a seat containing an airbag. Contact your authorized dealer as soon as possible. WARNING: All occupants of the vehicle should always wear their safety belts even when an airbag SRS is provided. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 153 WARNING: Several air bag system components get hot after inflation. Do not touch them after inflation. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 154 If any of these things happen, even intermittently, have the SRS serviced at an authorized dealer immediately. Unless serviced, the system may not function properly in the event of a collision. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 155 WARNING: To reduce the risk of injury, do not obstruct or place objects in the deployment zone of the inflatable curtain. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 156 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 157 The SRS uses a readiness light in the instrument cluster or a tone to indicate the condition of the system. Refer to the Warning lights and chimes section in the Instrument Cluster chapter. Routine maintenance of the airbag is not required. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 158: Child Restraints
Child safety restraints must be purchased separately from the vehicle. Failure to follow these instructions and guidelines may result in an increased risk of serious injury or death to your child. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 159 Recommendations for Safety Restraints are based on probable child height, age and weight thresholds from NHTSA and other safety organizations or are the minimum requirements of law. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician (CPST) and consult your pediatrician to make sure your child seat is appropriate for your child, and is compatible with and properly installed in the vehicle.
Page 160 Accident statistics suggest that children are safer when properly restrained in the rear seating positions than in a front seating position. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 161 A safety seat that is improperly installed or utilized, is inappropriate for your child’s height, age, or weight or does not properly fit the child may increase the risk of serious injury or death. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 162 Highway Traffic Safety Administration (NHTSA) provides education and training to ensure that all children ages 0 to 16 are properly restrained in the correct restraint system. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician (CPST) and your pediatrician to make sure your seat is appropriate for your child and properly installed in the vehicle.
Page 163 Installing child safety seats with combination lap and shoulder belts If needed, when installing some high back child restraints, the head restraints of the second row seating positions can be removed. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 164 Perform the following steps when installing the child seat with combination lap/shoulder belts: Note: Although the child seat illustrated is a forward facing child seat, the steps are the same for installing a rear facing child seat. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 165 3. While holding the shoulder and lap belt portions together, route the tongue through the child seat according to the child seat manufacturer’s instructions. Be sure the belt webbing is not twisted. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 166 It also helps to achieve the proper snugness of the child seat to the vehicle. Sometimes, a slight lean 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 167 Ford Motor Company recommends the use of a child safety seat having a top tether strap. See Attaching child safety seats with tether straps and Recommendations for attaching safety restraints for children in this chapter for more information.
Page 168 LATCH lower anchors, rendering those features potentially unusable. To avoid risk of injury, occupants should only use seating positions where they are able to be properly restrained. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 169: Attaching Child Safety Seats With Tether Straps
2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 170 For outboard seating positions, route the tether strap under the head restraint and between the head restraint posts. For the center seating position, route the tether strap over the top of the head restraint. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 171 If the safety seat is not anchored properly, the risk of a child being injured in a collision greatly increases. If your child restraint system is equipped with a tether strap, and the child restraint manufacturer recommends its use, Ford also recommends its use. Child booster seats The belt-positioning booster (booster seat) is used to improve the fit of the vehicle safety belt.
Page 172 To improve the fit of both the lap and shoulder belt on children who have outgrown child safety seats, Ford Motor Company recommends use of a belt-positioning booster. Booster seats position a child so that vehicle lap/shoulder safety belts fit better.
Page 173 • High back booster seats If, with a backless booster seat, you cannot find a seating position that adequately supports your child’s head, a high back booster seat would be a better choice. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 174 It is generally best to use a booster seat with lap/shoulder belts in the back seat. Move a child to a different seating location if the shoulder belt does not stay positioned on the shoulder during use. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 175 Refer to the child restraint manufacturer’s instructions for additional inspection and maintenance information specific to the child restraint. Ford Motor Company recommends that all safety belt assemblies in use in vehicles involved in a collision be replaced.
Page 176: Tires, Wheels And Loading
Title 49 Code of Federal Regulations Part 575.104(c)(2). U.S. Department of Transportation-Tire quality grades: The U.S. Department of Transportation requires Ford Motor Company to give you the following information about tire grades exactly as the government has written it.
Page 177 • Standard load: A class of P-metric or Metric tires designed to carry a maximum load at 35 psi [37 psi (2.5 bar) for Metric tires]. Increasing the inflation pressure beyond this pressure will not increase the tire’s load carrying capability. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 178: Tire Inflation
Ford Motor Company. You are strongly urged to buy a reliable tire pressure gauge, as automatic service station gauges may be inaccurate. Ford recommends the use of a digital or dial-type tire pressure gauge rather than a stick-type tire pressure gauge.
Page 179 Always inflate your tires to the Ford recommended inflation pressure even if it is less than the maximum inflation pressure information found on the tire. The Ford recommended tire inflation pressure is found on the Safety Compliance Certification Label or Tire Label which is located on the B-Pillar or the edge of the driver’s door.
Page 180 For your safety, tires that are damaged or show signs of excessive wear should not be used because they are more likely to blow out or fail. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 181 You should replace your spare tire when you replace the road tires or after six years due to aging even if it has not been used. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 182 (such as P-metric versus LT-metric or all-season versus all-terrain) as those originally provided by Ford. The recommended tire and wheel size may be found on either the Safety Compliance Certification Label or the Tire Label which is located on the B-Pillar or edge of the driver’s door.
Page 183 The tire pressure sensors mounted in the wheels (originally installed on your vehicle) are not designed to be used in aftermarket wheels. The use of wheels or tires not recommended by Ford Motor Company may affect the operation of your tire pressure monitoring system.
Page 184 Tire rotation Rotating your tires at the recommended interval (as indicated in the Scheduled Maintenance Guide chapter) will help your tires wear more evenly, providing better tire performance and longer tire life. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 185 This information identifies and describes the fundamental characteristics of the tire and also provides a U.S. DOT Tire Identification Number for safety standard certification and in case of a recall. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 186 These speed ratings may need to be adjusted for the difference in conditions. The ratings range from 81 mph (130 km/h) to 186 mph (299 km/h). These ratings are listed in the following chart. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 187 Refer to the Safety Compliance Certification Label, which is located on the B-Pillar or the edge of the driver’s door, for the correct tire pressure for your vehicle. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 188 The cold inflation pressure should never be set lower than the recommended pressure on the vehicle label. The tire suppliers may have additional markings, notes or warnings such as standard load, radial tubeless, etc. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 189 4. Maximum Load Single lb (kg) at psi (kPa) cold: Indicates the maximum load and tire pressure when the tire is used as a single; defined as two tires (total) on the rear axle. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 190 You will find a Tire Label containing tire inflation pressure by tire size and other important information located on the B-Pillar or the edge of the driver’s door. Refer to the payload description and graphic in the Vehicle loading section. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 191: Tire Pressure Monitoring System (Tpms)
The tire pressure monitoring system complies with part 15 of the FCC rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) This device may not cause harmful 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 192 To restore the full functionality of the tire pressure monitoring system, have the damaged road wheel/tire repaired and remounted on your vehicle. For additional information, refer to Changing tires with TPMS in this section. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 193 TPMS If your tires are properly inflated malfunction and your spare tire is not in use and the light remains on, contact your authorized dealer as soon as possible. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 194 (If one or more tires are flat, repair as necessary.) Check air pressure in the road tires. If any tire is 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 195: Vehicle Loading
It does not include passengers, cargo, or optional equipment. Vehicle Curb Weight – is the weight of your new vehicle when you picked it up from your authorized dealer plus any aftermarket equipment. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 196 Once you have reached the maximum payload of your vehicle, do not add more cargo, even if there is space available. Overloading or improperly loading your vehicle can contribute to loss of vehicle control and vehicle rollover. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 197 Cargo Weight – includes all weight added to the Base Curb Weight, including cargo and optional equipment. GAW (Gross Axle Weight) – is the total weight placed on each axle (front and rear) – including vehicle curb weight and all payload. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 198 The GVWR is shown on the Safety Compliance Certification Label located on the B-Pillar or the edge of the driver’s door. The GVW must never exceed the GVWR. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 199 WARNING: Do not exceed the GVWR or the GAWR specified on the Safety Compliance Certification Label. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 200 • A final example for your vehicle with 1400 lb. (635 kg) of cargo and luggage capacity. You and one of your friends decide to pick up cement from the local home improvement store to finish that patio 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 201: Trailer Towing
Controls chapter for more information. In case of roadside emergency with a disabled vehicle, please refer to Wrecker towing in the Roadside Emergencies chapter. These guidelines are designed to prevent damage to your vehicle. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 202 It is recommended to tow your vehicle with all four wheels off the ground such as when using a car-hauling trailer. Otherwise, no recreational towing is permitted. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 203: Driving
WARNING: Do not park, idle, or drive your vehicle in dry grass or other dry ground cover. The emission system heats up the engine compartment and exhaust system, which can start a fire. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 204 Seating and Safety Restraints chapter. 2. Make sure the headlamps and electrical accessories are off. • Make sure the parking brake is set. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 205 • a front wheel is against the curb 2. Turn the key to 4 (start), then release the key as soon as the engine begins cranking. Your vehicle has a computer assisted cranking system 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 206 The block heater system is most effective when outdoor temperatures reach below 0°F (-18°C). WARNING: Failure to follow engine block heater instructions could result in property damage or physical injury. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 207 • Finally, have the engine block heater system checked during your fall tune-up to be sure it’s in good working order. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 208: Brakes
In addition, the ABS performs a self-check after you start the engine and begin to drive away. A brief mechanical noise may be heard during this test. This is normal. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 209 The BRAKE warning lamp will illuminate and will remain illuminated until the parking brake BRAKE is released. To release, press and hold the button (2), pull the handle up slightly, then push the handle down. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 210: Advancetrac
If your AdvanceTrac system activates, SLOW DOWN. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 211 You may also hear a whoosh of air from under the instrument panel during this severe condition. • The brake pedal may feel stiffer than usual. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 212 • Driving over a patch of ice or other slippery surfaces • Changing lanes on a snow-rutted road • Entering a snow-free road from a snow-covered side street, or vice versa 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 213 Enabled start-up check check Control switch Not illumi- Illuminated pressed mo- Enabled Disabled nated solid mentarily Control switch pressed again Not illumi- Not illumi- Enabled Enabled after deactiva- nated nated tion 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 214 Refer to Fuses and relays in the Roadside Emergencies chapter. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 215 WARNING: If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly. See your authorized dealer. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 216: Transmission Operation
Hold the brake pedal down while in this position. D (Drive) with Overdrive The normal driving position for the best fuel economy. Transmission operates in gears one through six. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 217 Only by moving the lever in the forward (-) or backward (+) position will the transmission utilize the manual mode for select shifting. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 218 Do not rock the vehicle for more than a minute or damage to the transmission and tires may occur, or the engine may overheat. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 219: Reverse Sensing System
WARNING: Certain add-on devices such as large trailer hitches, bike or surfboard racks and any device that may block the normal detection zone of the RSS system may create false beeps. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 220 RSS. If your vehicle sustains damage to the rear bumper/fascia, leaving it misaligned or bent, the sensing zone may be altered causing inaccurate measurement of obstacles or false alarms. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 221: Rear-View Camera System
The camera lens for the camera is located on the trunk. Keep the lens clean so that the video image remains clear and undistorted. Clean the lens with a soft, lint-free cloth and non-abrasive cleaner. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 222 • If the image is not clear, then check if there is anything covering the lens such as dirt, mud, ice, snow, etc. If the image is still not clear after cleaning, have your system inspected by your authorized dealer. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 223 As the vehicle leaves the blind spot mirror it will transition to the driver’s peripheral field of view (3). WARNING: Objects in the blind spot mirror are closer than they appear. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 224 (Neutral). If the transmission is shifted out of D (Drive) or N (Neutral) the system will enter the CTA mode (see CTA operation below). Once shifted back in to D (Drive) the BLIS mode will activate once driven above 3 mph (5 km/h). 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 225 False alerts are temporary and self correct. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 226 (refer to figure for approximate zone coverage areas [sensor obstructed to vehicle on left]). Backing slowly from the parking spot in these situations helps to increase the sensor coverage and effectiveness. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 227 Circumstances that may cause a false alert when backing up are backing out of a garage, backing in to a parking space, and objects very close to the sensor. False alerts are temporary and self correct. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 228: Blis-Cta On/Off And Disable Operation
TRAFFIC NOT AVAILABLE warning and the appropriate left and/or right exterior mirror alert indicator will illuminate. The message center warning may be cleared by the driver but the exterior mirror alert indicator will remain illuminated. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 229 Day and night brightness The BLIS -CTA alert will automatically dim when the headlamp switch is in the parking, on, or autolamp position and night time darkness has been detected by the sun sensor. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 230 • Drive slower in strong crosswinds which can affect the normal steering characteristics of your vehicle. • Be extremely careful when driving on pavement made slippery by loose sand, water, gravel, snow or ice. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 231 See your authorized dealer. WARNING: Do not spin the wheels at over 35 mph (56 km/h). The tires may fail and injure a passenger or bystander. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 232 Remember, you may be able to back out the way you came if you proceed with caution. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 233 Ford Motor Company joins the U.S. Forest Service and the Bureau of Land Management in encouraging you to help preserve our national forest and other public and private lands by “treading lightly.”...
Page 234 Do not become overconfident as to road conditions. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 235 Any modifications to a vehicle that raise the center of gravity can make it more likely the vehicle will rollover as a result of a loss of control. Ford Motor Company recommends that caution be used with any vehicle equipped with a high load or device (such as ladder or luggage racks).
Page 236 Once through the water, always dry the brakes by moving your vehicle slowly while applying light pressure on the brake pedal. Wet brakes do not stop the vehicle as quickly as dry brakes. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 237: Roadside Emergencies
Roadside Emergencies ROADSIDE ASSISTANCE Getting roadside assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: •...
Page 238: Hazard Flasher Switch
Assistance, call 1-800-241-3673. Canadian customers who require roadside assistance, call 1-800-665-2006. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56 km). To obtain reimbursement information, U.S.
Page 239: Fuses And Relays
Note: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 240 The fuse panel is located below and to the left of the steering wheel by the brake pedal. Remove the panel cover to access the fuses. To remove a fuse use the fuse puller tool provided on the fuse panel cover. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 241 Not used (spare) Passenger front smart window motor Keypad illumination, Brake shift interlock Turn signal lamps Low beam headlamps (left) Low beam headlamps (right) Courtesy lights/Illuminated scuff plate 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 242 Demand lamps/power saver relay Instrument cluster battery power Ignition switch Radio crank sense circuit Instrument cluster ignition power Not used (spare) Not used (spare) Restraint control module Not used (spare) Not used (spare) 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 243 The power distribution box is located in the engine compartment. The power distribution box contains high-current fuses that protect your vehicle’s main electrical systems from overloads. WARNING: Always disconnect the battery before servicing high current fuses. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 244 Powertrain control module (PCM) (relay 57 power) — Not used 30A* Starter motor (relay 55 power) 40A* Rear defrost (relay 53 power) — Not used 40A* Anti-lock brake system (ABS) pump 20A* Wipers washer 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 245 Driver power seat 20A* Moon roof motor power feed — Not used 40A* Front A/C blower motor (relay 52 power) 1A Diode Fuel pump 1A Diode One-touch start 10A** Heated side mirrors 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 246: Changing Tires
Have a flat serviced by an authorized dealer in order to prevent damage to the TPMS sensors, refer to Tire pressure monitoring system 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 247 Ford. If the dissimilar spare tire or wheel is damaged, it should be replaced rather than repaired.
Page 248 When driving with the full-size dissimilar spare tire/wheel additional caution should be given to: • Towing a trailer • Driving vehicles equipped with a camper body • Driving vehicles with a load on the cargo rack 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 249: Tire Change Procedure
(other side and end of the vehicle) to the tire being changed. WARNING: If the vehicle slips off the jack, you or someone else could be seriously injured. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 250 2. Remove the center ornament (if equipped) from the wheel. Loosen each wheel lug nut one-half turn counterclockwise but do not remove them until the wheel is raised off the ground. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 251 If you are using the temporary tire, the lug nut washers will not appear to be flush with the rim. This is normal only when using the temporary spare tire. 6. Lower the wheel by turning the jack handle counterclockwise. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 252: Wheel Lug Nut Torque
Bolt size Wheel lug nut torque* ft-lb N•m M12 x 1.5 * Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 253 Easy Fuel™ system. This could damage the fuel system and its seal, and may cause fuel to run onto the ground instead of filling the tank, all of which could result in serious personal injury. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 254: Jump Starting
Ensure that vent caps are tight and level. 5. Turn the heater fan on in both vehicles to protect from any electrical surges. Turn all other accessories off. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 255 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 256 After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 257: Wrecker Towing
It is recommended that your vehicle be towed with a wheel lift or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. If the vehicle is towed by other means or incorrectly, vehicle damage may occur.
Page 258 Driving chapter for specific instructions if you cannot move the gear shift lever into N (Neutral). • Maximum speed is not to exceed 35 mph (56 km/h). • Maximum distance is 50 miles (80 km). 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 259: Customer Assistance
A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford.
Page 260 • The name of the authorized dealer and city where located • The vehicle’s current odometer reading In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states.
Page 261 In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 262 THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined on the first page of the Customer Assistance section, you may be eligible to participate in the BBB AUTO LINE program.
Page 263 (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
Page 264 The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel.
Page 265: Reporting Safety Defects (U.s. Only)
If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing expcac@ford.com. If you are in another foreign country, contact the nearest authorized dealer.
Page 266: Reporting Safety Defects (Canada Only)
However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1–888–327–4236 (TTY: 1–800–424–9153);...
Page 267: Cleaning
• Never use abrasive materials such as steel wool or plastic pads as they can scratch the chrome surface. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 268 When washing: • Take care when using a power washer to clean the engine. The high-pressure fluid could penetrate the sealed parts and cause damage. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 269 The windshield, rear and side windows and the wiper blades should be cleaned regularly. If the wipers do not wipe properly, substances on the vehicle’s glass or the wiper blades may be the cause. These may include 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 270 • Be certain to wash or wipe your hands clean if you have been in contact with certain products such as insect repellent and suntan lotion in order to avoid possible damage to the interior painted surfaces. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 271 (but do not oversaturate) or the ring will set. • Do not use household cleaning products or glass cleaners, which can stain and discolor the fabric and affect the flame retardant abilities of the seat materials. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 272 Your vehicle is equipped with seating covered in premium, top-grain leather which is extremely durable, but still requires special care and maintenance in order to ensure longevity and comfort. Regular cleaning and conditioning will maintain the appearance of the leather. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 273 If a film appears, wipe off film with a dry, clean cloth. UNDERBODY Flush the complete underside of your vehicle frequently. Keep body and door drain holes free from packed dirt. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 274 Cleaning FORD AND LINCOLN MERCURY CAR CARE PRODUCTS Your Ford or Lincoln Mercury authorized dealer has many quality products available to clean your vehicle and protect its finishes. These quality products have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and appearance of your vehicle.
Page 275: Maintenance And Specifications
WARNING: To reduce the risk of vehicle damage and/or personal burn injuries, do not start your engine with the air cleaner removed and do not remove it while the engine is running. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 276 2. Go to the front of the vehicle and release the auxiliary latch that is located under the front center of the hood. 3. Lift the hood and support it with the prop rod. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 277: Engine Compartment
3. Brake fluid reservoir 4. Battery 5. Power distribution box 6. Air filter assembly 7. Engine oil dipstick 8. Engine oil filler cap 9. Windshield washer fluid reservoir 10. Engine coolant reservoir 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 278 In very cold weather, do not fill the reservoir completely. Only use a washer fluid that meets Ford specifications. Do not use any special washer fluid such as windshield water repellent type fluid or bug wash. They may cause squeaking, chatter noise, streaking and smearing.
Page 279: Engine Oil
4. Open the hood. Protect yourself from engine heat. 5. Locate and carefully remove the engine oil level dipstick. 6. Wipe the dipstick clean. Insert the dipstick fully, then remove it again. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 280 7. Put the dipstick back in and ensure it is fully seated. Adding engine oil 1. Check the engine oil. For instructions, refer to Checking the engine oil in this chapter. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 281 Approval Committee (ILSAC), comprised of U.S. and Japanese automobile manufacturers. To protect your engine and engine’s warranty, use Motorcraft SAE 5W-20 or an equivalent SAE 5W-20 oil meeting Ford specification WSS-M2C930-A. SAE 5W-20 oil provides optimum fuel economy and durability performance meeting all requirements for your vehicle’s engine.
Page 282: Battery
Change your engine oil and filter according to the appropriate schedule listed in the scheduled maintenance information. Ford production and Motorcraft replacement oil filters are designed for added engine protection and long life. If a replacement oil filter is used that does not meet Ford material and design specifications, start-up engine noises or knock may be experienced.
Page 283 • If you do not allow the engine to relearn its idle trim, the idle quality of your vehicle may be adversely affected until the idle trim is eventually relearned. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 284: Engine Coolant
50/50 mixture of coolant and water provides the following: • Freeze protection down to -34°F (-36°C). • Boiling protection up to 265°F (129°C). • Protection against rust and other forms of corrosion. • Proper function of calibrated gauges. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 285 Also, you can be burned if you spill coolant on hot engine parts. WARNING: Do not put engine coolant in the windshield washer fluid container. If sprayed on the windshield, engine coolant could make it difficult to see through the windshield. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 286 2. When the engine is cool, wrap a thick cloth around the coolant pressure relief cap on the coolant reservoir (a translucent plastic bottle). Slowly turn cap counterclockwise (left) until pressure begins to release. 3. Step back while the pressure releases. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 287 Recycled engine coolant Ford Motor Company does NOT recommend the use of recycled engine coolant since a Ford-approved recycling process is not yet available. Used engine coolant should be disposed of in an appropriate manner.
Page 288 If the engine reaches a preset over-temperature condition, the engine will automatically switch to alternating cylinder operation. Each disabled cylinder acts as an air pump and cools the engine. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 289 FUEL FILTER Your vehicle is equipped with a lifetime fuel filter that is integrated with the fuel tank. Regular maintenance or replacement is not needed. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 290: Fuel Information
Failure to seek proper medical attention could lead to permanent injury. • Fuels can also be harmful if absorbed through the skin. If fuel is splashed on the skin and/or clothing, promptly remove contaminated 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 291 Use the following guidelines to avoid electrostatic charge build-up when filling an ungrounded fuel container: • Place approved fuel container on the ground. • DO NOT fill a fuel container while it is in the vehicle (including the cargo area). 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 292 Continuing to drive with the check fuel fill inlet lamp or CHECK FUEL FILL INLET message on may cause the service engine soon lamp to turn on as well. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 293 Do not add aftermarket fuel additive products to your fuel tank. It should not be necessary to add any aftermarket products to your fuel tank if you continue to use high quality fuel of the recommended octane 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 294 Ask your fuel supplier about gasolines that meet the World-Wide Fuel Charter. Cleaner air Ford endorses the use of reformulated “cleaner-burning” gasolines to improve air quality, per the recommendations in the Choosing the right fuel section. Running out of fuel Avoid running out of fuel because this situation may have an adverse effect on powertrain components.
Page 295 The advertised fuel capacity of the fuel tank on your vehicle is equal to the rated refill capacity of the fuel tank as listed in the Maintenance product specifications and capacities section of this chapter. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 296 Calculation 2: Multiply liters used by 100, then divide by total kilometers traveled. Keep a record for at least one month and record the type of driving (city or highway). This will provide an accurate estimate of the vehicle’s fuel 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 297 • Use recommended engine oil. Refer to Maintenance product specifications and capacities in this chapter. • Perform all regularly scheduled maintenance items. Follow the recommended maintenance schedule and owner maintenance checks found in scheduled maintenance information. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 298 If other than Ford, Motorcraft or Ford-authorized parts are used for maintenance replacements or for service of components affecting emission control, such non-Ford parts should be equivalent to genuine Ford Motor Company parts in performance and durability.
Page 299 2. Poor fuel quality or water in the fuel—the engine may misfire or run poorly. 3. The fuel fill inlet may not have been properly closed. See Easy Fuel™ “no cap” fuel system in this chapter. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 300 I/M testing; if the service engine soon indicator stays on solid, it means that the vehicle is ready for I/M testing. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 301 MIN and MAX lines. Be sure to put the cap back on the reservoir. Refer to Maintenance product specifications and capacities in this chapter for the proper fluid type. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 302 Allow sufficient time for each gear to engage (approximately 10–15 seconds in each position). 4. Move the gearshift lever to P (Park) and leave the engine running. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 303 Before adding any fluid, make sure the correct type is used. The type of fluid used is normally indicated on the dipstick and also in the Maintenance product specifications and capacities section in this chapter. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 304: Air Filter(S)
This could cause filter damage and allow unfiltered air to enter the engine if not properly seated. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 305 See the Cleaning chapter for more information. • Lubricate all hood, door and trunk lid hinges, and latches with a light grade oil. See the Cleaning chapter for more information. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 306 Note: During extended periods of vehicle storage (30 days or more), fuel may deteriorate due to oxidation. Add Motorcraft Gas Stabilizer or equivalent meeting Ford material specification ESE-M99C112-A to the vehicle fuel system whenever actual or expected storage periods exceed 30 days.
Page 307: Part Numbers
Replace the spark plugs with ones that meet Ford material and design specifications for your vehicle, such as Motorcraft or equivalent replacement parts. The customer warranty may be void for any damage to the engine if such spark plugs are not used.
Page 308: Maintenance Product Specifications And Capacities
Maintenance and Specifications 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 309 Maintenance and Specifications 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 310 Maintenance and Specifications 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 311: Engine Data
Coil on plug Compression ratio 10.3:1 Engine drivebelt routing 1. Short drivebelt is on first pulley groove closest to engine. 2. Long drivebelt is on second pulley groove farthest from engine. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 312 Vehicle identification number (VIN) The vehicle identification number is located on the driver side instrument panel. XXXXXXXXXXXXXXXXX Please note that in the graphic, XXXX is representative of your vehicle identification number. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 313 TRANSMISSION CODE DESIGNATIONS You can find a transmission code on the Safety Compliance Certification Label. The following table tells you which transmission each code represents. Description Code 6-speed automatic transmission (Aisin AW F21) 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 314: Accessories
LINCOLN CUSTOM ACCESSORIES FOR YOUR VEHICLE A wide selection of Lincoln Custom Accessories are available for your vehicle through your local Lincoln or Ford of Canada dealer. These quality accessories have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and aerodynamic appearance of your vehicle.
Page 315 Ford Motor Company engineering requirements. Contact your Ford dealer for details regarding the manufacturer’s limited warranty and/or a copy of the FLA product limited warranty offered by the accessory manufacturer.
Page 316: Ford Extended Service Plan
FORD ESP EXTENDED SERVICE PLANS (U.S. ONLY) More than 30 million Ford, Lincoln, and Mercury owners have discovered the powerful protection of Ford ESP. It is the only extended service plan backed by Ford Motor Company, and provides “peace of mind”...
Page 317 Ford ESP Can Quickly Pay for Itself One service bill – the cost of parts and labor – can easily exceed the price of your Ford ESP Service Contract. With Ford ESP, you minimize your risk for unexpected repair bills and rising repair costs.
Page 318 Ford Extended Service Plan 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 319 Ford Motor Company dealers. For more information, visit your local Ford of Canada dealer or www.ford.ca to find the Ford Extended Service Plan that is right for you. NOTE: Repairs performed outside of Canada and the United States are not eligible for Ford ESP coverage.
Page 320: Scheduled Maintenance Guide
Your Ford or Lincoln Mercury dealer has factory-trained technicians who can perform the required maintenance using genuine Ford parts. They are committed to meeting your service needs and to assuring your continuing satisfaction.
Page 321 Lincoln Mercury dealership for all your vehicle’s needs. Get the most from your service and maintenance visits There are a lot of reasons why visiting your Ford or Lincoln Mercury dealership for all your service needs is a great way to help keep your vehicle running great.
Page 322 With factory-trained technicians, and one-stop service from routine maintenance like oil changes and tire rotations to repairs like brake service, check out the value your Ford and Lincoln Mercury dealers can offer. WHICH MAINTENANCE SCHEDULE SHOULD YOU FOLLOW?
Page 323 In order to keep your vehicle running right, it is important to have the systems on your vehicle checked regularly. This can help identify potential issues and prevent major problems. Ford Motor Company recommends the following multi-point inspection be performed at every scheduled maintenance interval to help ensure your vehicle keeps running great.
Page 324 Inspect accessory drive belt(s). ❑ Inspect clutch operation, if equipped. Be sure to ask your Ford or Lincoln Mercury dealership service advisor or technician about the multi-point vehicle inspection. It’s a comprehensive way to perform a thorough inspection of your vehicle. It’s your checklist that gives you immediate feedback on the overall condition of your vehicle.
Page 325 Scheduled Maintenance Guide 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 326: Normal Scheduled Maintenance And Log
Instrument Cluster chapter. If your message center is prematurely reset or becomes inoperative, you should perform the oil change interval at six months or 5,000 miles (8,000 km) from your last oil change. 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 327 Scheduled Maintenance Guide 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 328 Initial replacement at 100,000 miles (160,000 km) or 72 months; every 50,000 miles (80,000 km) or 36 months thereafter Perform a follow-up inspection at 120,000 miles (192,000 km) 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 329 OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 330 OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 331 OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 332 Scheduled Maintenance Guide SPECIAL OPERATING CONDITIONS If you operate your Ford/Lincoln/Mercury vehicle primarily in one of the more demanding Special Operating Conditions listed below, you will need to have some items maintained more frequently. If you only occasionally operate your vehicle under these conditions, it is not necessary to perform the additional maintenance.
Page 333 Example #2: The OIL CHANGE REQUIRED message has not come on but the odometer reads 30,000 miles (48,000 km); perform the engine air filter replacement. (i.e., Intelligent Oil Life Monitor™ was reset at 25,000 miles [40,000 km].) 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 334 Instrument Cluster chapter. Exclusive use of E85 (Flex Fuel Vehicles only) Every oil change interval – If ran exclusively on E85, fill the fuel tank full with regular unleaded fuel 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 335 OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 336 OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 337 3,000 miles (4,800 km) or three months, whichever occurs first. The 3,000 mile (4,800 km) lubricant change interval may be waived if the axle was filled with 75W140 synthetic gear lubricant meeting Ford specification WSL-M2C192-A, part number F1TZ-19580-B or equivalent. Add friction modifier XL-3 (EST-M2C118-A) or equivalent for complete refill of Traction- Lok rear axles (refer to Maintenance product and specifications in the Maintenance and Specifications chapter for details).
Page 338 Engine coolant ❑ 6 years or 100,000 miles (160,000 km) - change coolant (whichever comes first). ❑ After initial change - change coolant every 3 years or 50,000 miles (80,000 km). 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 339: Engine Coolant Change Log
OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 340: Index
Car2U Home Automation overdrive .........215 System .........83 fluid, adding ......301 fluid, checking ......301 CD ..........28 fluid, refill capacities ....307 Cell phone use ......8 fluid, specification ....307 Selectshift (SST) ....216 Changing a tire ......245 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 341 ....286, 307 specifications ......307 Emergencies, roadside jump-starting ......253 Cross Traffic Alert ....223 running out of fuel ..252, 293 Cruise control (see Speed Emission control system ..297 control) ........78 Cupholder(s) ......127 Engine ........310 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 342 ....52 cap ...........291 Heating capacity ........307 heating and air conditioning choosing the right fuel ...292 system .........44, 47 detergent in fuel .....293 filler funnel ......293 Hood ..........275 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 343 ..202 Moon roof ........81 Motorcraft parts ....273, 306 MyKey ..........90 Lamps autolamp system .......53 bulb replacement specifications chart ....59 Navigation system .......43 daytime running light ....54 fog lamps ........54 headlamps .........52 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 344 Rear-view camera system ..220 Satellite Radio ......28 Recommendations for attaching safety restraints for Satellite Radio Information ..39 children ........160 Scheduled Maintenance Guide Relays ........238 Normal Scheduled Maintenance and Log .....325 Remote entry system ....101 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 345 ....88, 103 controls ........80 tilting .........69 Turn signal ........57 Stereo 6-CD in dash ......28 CD-MP3 ........28 Universal garage door opener ..83 SYNC ..........43 USB port ........37 Tilt steering wheel ......69 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)
Page 346 .........74 Ventilating your vehicle ...205 Windshield washer fluid and wipers ..........68 checking and adding fluid ..277 replacing wiper blades ...277 Warning lights (see Lights) ..12 Wrecker towing ......256 Washer fluid ......277 2011 MKZ (378) Owners Guide, 1st Printing USA (fus)

Lincoln 2011 MKZ Owner's Manual

Introduction

Instrument Cluster

Entertainment Systems

Climate Controls

Lights

Driver Controls

Locks and Security

Seating and Safety Restraints

Tires, Wheels and Loading

Driving

Roadside Emergencies

Customer Assistance

Cleaning

Maintenance and Specifications

Accessories

Ford Extended Service Plan

Scheduled Maintenance Guide

Index

Quick Links

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Questions and answers

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Summary of Contents for Lincoln 2011 MKZ

Table of Contents