Use The Vmware Ace Help Desk Application; Use The Instance View In Workstation - VMware ACE Management Server Administrator's Manual

ACE Management Server Administrator's Manual

Use the VMware ACE Help Desk Application

ACE administrators and help desk assistants can access ACE instances through the VMware ACE Help Desk
Web application. You can use the Help Desk to reactivate an instance, change the instance's expiration date,
and reset a user password if it is lost or forgotten.
To use the VMware ACE Help Desk application
1 Open a Web browser and go to https://<hostname>:8000.
The <hostname> value can be the fully qualified name of the computer on which ACE Management
Server is installed or it can be an IP address.
If you installed ACE Management Server on a Windows host and you are using that host to configure it,
you can alternatively choose Start > VMware > VMware ACE Management Server.
2 Click the Help Desk link.
3 Supply the login information.
Use the following information to help you complete the fields that appear in this window:

User Name and Password – If a help desk role was created, enter credentials for that role. Otherwise,
enter credentials for administering the ACE Management Server.

Domain – In multi‐domain environments, you might be required to enter a domain (for example,
eng.com).
The VMware ACE Help Desk opens the Instances page, which contains a summary table of all the instances
that the server manages.

Use the Instance View in Workstation

ACE administrators can access ACE instances through the instance view. You can use the instance view to
reactivate an instance, change the instance's expiration date, and reset a user password if it is lost or forgotten.
The instance view in Workstation enables you to perform all the tasks available in the VMware ACE Help Desk
and a few more tasks. In the instance view, you can create custom columns and save the searches you create.
You must have administrator credentials to use the instance view.
An instance has one of the following status types:
Active
Deactivated
Blocked by
policies
The Valid From and Valid Until columns indicate the period that the instance is valid. The instance expires
after the Valid Until date. If no expiration date is set for the instance, those columns are empty.
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The instance is active and available for immediate use.
This instance was purposely deactivated. You must
reactivate it to make it usable again.
The instance is still active but is blocked (cannot be run)
because of a violation of a policy such as expiration date
or copy protection. For details, view the server log for
that instance.
VMware, Inc.