Troubleshooting - Bose AE2i Owner's Manual

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Troubleshooting

Problem
No audio or audio in
one earcup only
Distorted bass
Mis-shaped cushion
Microphone is not
picking-up sound
Phone not respond-
ing to button presses
Apple product not
responding to remote
If any problem persists, contact Customer Service. See the
phone number for your area included in this guide.
Tab 2, 8 Tab 3, 9
What to do
• Ensure both ends of the audio cable
are firmly seated.
• Try a different audio device.
• Ensure both ear cushions are firmly
secured.
• The high-density earcup foam will
regain its shape after a few minutes in
a neutral position.
• Make sure that the headset plug is
securely connected to the head-
phone jack.
• Make sure the microphone is not
being blocked or covered.
The microphone is located on the
back of the Answer/End button.
• Make sure that the headset plug is
securely connected to the head-
phone jack.
• For multi-press functions: Vary speed
of presses.
• Full controls may not be available for
some Apple products.
Tab 4, 10
6
Tab 5, 11