Cisco 6921 User Manual
Unified ip phone
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Also See for 6921:
- Administration manual (210 pages) ,
- User manual (124 pages) ,
- Features (29 pages)
Table of Contents
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Table of Contents
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Summary of Contents for Cisco 6921
- Page 1 Cloud Voice Service Cisco Unified IP Phone 6921 User Guide (Version 1.0)
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Page 2: Table Of Contents
Cloud Voice Service Table of Content ..............3 Phone Set Features and Functions ..............3 Operation for IP Phone 6921 ................... 4 Location of Control ..................... 6 Preference Setup ............6 Adjusting Ringer Volume and Ringtone 3.1.1 Change Volume: ................6 3.1.2... -
Page 3: Phone Set Features And Functions
AC-to-DC power supply. AC power wall plug. Port for connecting to Ethernet port in your workplace Handset connection. Headset connection (optional). Notes: IP Phone 6921 cannot function properly when there is a failure in power supply. Version 1.0 ©Wharf T&T Limited 2013... -
Page 4: Location Of Control
Cloud Voice Service Location of Control Item Description Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. - Page 5 Cloud Voice Service Buttons illuminate to indicate status: ‧ Green, steady—Active call ‧ Green, flashing—Held call ‧ Amber, flashing—Incoming call or reverting call ‧ Red, steady—Remote line in use (shared line) ‧ Red, flashing—Remote line on hold Headset button Toggles the headset on or off. When the headset is on, the button is lit.
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Page 6: Preference Setup
Cloud Voice Service Preference Setup Adjusting Ringer Volume and Ringtone You can also change the volume or ringing tone to suit your business environment by the following procedures. 3.1.1 Change Volume: 1. Press the Volume button up or down to adjust the loudness of the ringtone. -
Page 7: Basic Features
Cloud Voice Service Basic Features Placing a Call There are 4 options for placing a new call: 1. When using the handset, lift the handset and dial the number. 2. To make a new call on the current line, press the NewCall softkey and dial the number. -
Page 8: Ending A Call
Cloud Voice Service Ending a Call There are 3 options for ending a call: 1. Hang up the handset. 2. Press the EndCall softkey 3. Press the Speakerphone button, when using hand-free conversation mode Muting a Call 1. Press the Mute button 2. -
Page 9: Redialing The Last Number Dialed
Cloud Voice Service Note: If you wish to transfer the call to an external party, please remember to add ”9” before the 8-digits telephone number Redialing the Last Number Dialed To redial the most recently dialed number, press the Redial soft key. If you have not lifted up the handset, it will be in speakerphone mode and automtically activate the speaker. -
Page 10: 4.9.3 Setting Up Call Forwarding Via Internet
Cloud Voice Service 4.9.3 Setting up Call Forwarding via Internet 1. Visit www.wharftt.com/cloudvoice. 2. Click Cloud Voice User Portal. 3. Enter your Cloud Voice number and Cloud Voice Password to log onto Cloud Voice User Portal. 4. Click Call Management to activate the Call Forwarding function. 5. -
Page 11: Directed Call Pickup (Specific Group Member)
Cloud Voice Service 1. Lift up the handset and press the More softkey 2. Press the PickUp softkey to transfer a ringing call within your pickup group to your phone. 3. When your phone rings, press the Answer softkey to pick up and connect to the call. -
Page 12: Voicemail Service
Cloud Voice Service 5. VoiceMail Service Activating VoiceMail 5.1.1 Activating VoiceMail on your IP Phone 1. Press the Message button on your IP Phone 2. Enter your VoiceMail PIN followed by “#” 3. Follow the voice instructions to change the VoiceMail PIN to activate the VoiceMail service. -
Page 13: Remote Access To Voicemail
Cloud Voice Service Remote Access to VoiceMail 1. Dial the access number 2112-1234. [Please dial (852) 2112-1234 when you are accessing VoiceMail service from overseas.] 2. A welcome greeting message will be announced and please select the language by pressing ‘1’ for Cantonese and ‘2’ for English. 3. -
Page 14: Using The Phone Log
Cloud Voice Service Using the Phone Log If your phone display indicates that you have missed calls, you can use the Missed Call option on the Directory menu to view your call history and to call back the person you have missed. You can also view call history and place calls from the Received Calls and Placed Calls directories. -
Page 15: Extension Mobility
Cloud Voice Service Extension Mobility The Extension Mobility feature allows you to associate your phone number and user profile with any IP Phone. When you use your IP Phone Personal Identification Number (PIN) to login an IP Phone, your assigned telephone number, and the settings that you have established will be associated with that phone. -
Page 16: Password Management
Cloud Voice User Portal Presence Communicator Service – Cisco Unified Personal Communicator (Account and VoiceMail Login) Mobility Apps Services – Cisco Jabber (Configuration of VoiceMail, Desk Phone Integration and Corporate Directory) Retrieval of VocieMail via Outlook 2000 Change The IP Phone PIN Visit Wharf T&T Cloud Voice User Portal at... - Page 17 Cloud Voice Service Enter Current PIN Enter New PIN and Confirm PIN Click Save Note: Starter IP Phone PIN is your Cloud Voice Number The New IP Phone PIN will be applied to the following services Personal Directory Extension Mobility Version 1.0 ©Wharf T&T Limited 2013...
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Questions and answers
why my Speakerphone button is not working?
The Speakerphone button on your Cisco 6921 may not be working for the following reasons:
1. Microphone is Muted While On-Hook – If the handset is on-hook, the microphone may be muted, preventing audio from transmitting.
2. Phone Configuration Issue – The phone settings may not allow speakerphone usage, which could require checking with your administrator.
3. Hardware Malfunction – The button or speaker hardware may be faulty.
4. Firmware Issue – If the phone is running outdated or incorrect firmware, it may cause speakerphone functionality issues.
5. Power or Connection Issues – If the phone is not receiving proper power or network connectivity, some features may not work correctly.
Try pressing the Speakerphone button again while ensuring the handset is off-hook. If the issue persists, check phone settings or contact technical support.
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does this cellphone put simcard model cp-6921
No, the Cisco 6921 phone does not support a SIM card.
This answer is automatically generated