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Panasonic KX-TG6411BX Operating Instructions Manual

Digital cordless phone with answering system
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TG6411-6421BX(e).book Page 1 Monday, April 27, 2009 3:13 PM
Model shown is KX-TG6411.
Thank you for purchasing a Panasonic product.
This unit is compatible with Caller ID. You must subscribe to the appropriate
service offered by your service provider/telephone company.
Charge the batteries for about 7 hours before initial use.
Please read these operating instructions before using the unit and save
them for future reference.

Operating Instructions

Digital Cordless Phone
KX-TG6411BX
Model No.
KX-TG6412BX
KX-TG6413BX
Digital Cordless Answering System
KX-TG6421BX
Model No.

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Summary of Contents for Panasonic KX-TG6411BX

  • Page 1: Operating Instructions

    KX-TG6421BX Model No. Model shown is KX-TG6411. Thank you for purchasing a Panasonic product. This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company. Charge the batteries for about 7 hours before initial use.

  • Page 2: Table Of Contents

    TG6411-6421BX(e).book Page 2 Monday, April 27, 2009 3:13 PM Table of Contents Introduction Voice Mail Service Model composition ....3 Voice mail service....33 Accessory information .

  • Page 3: Introduction

    KX-TG6421 KX-TG6421 KX-TGA641 series L The suffix (BX) in the following model numbers will be omitted in these instructions: KX-TG6411BX/KX-TG6412BX/KX-TG6413BX/KX-TG6421BX L References in these operating instructions to the charger and multiple handsets are for KX-TG6412/KX-TG6413 only. Feature differences Intercom Series...

  • Page 4: Accessory Information

    Handset cover Charger — *1 See page 4 for replacement battery information. *2 The handset cover comes attached to the handset. Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number Rechargeable batteries HHR-4MPT Battery type: –...

  • Page 5: Important Information

    TG6411-6421BX(e).book Page 5 Monday, April 27, 2009 3:13 PM Important Information Operating safeguards For your safety L Unplug the product from power outlets before cleaning. Do not use liquid or To prevent severe injury and loss of aerosol cleaners. life/property, read this section carefully before L Do not disassemble the product.

  • Page 6: Important Safety Instructions

    MH batteries AAA (R03) size. Base unit location/avoiding noise L Do not mix old and new batteries. The base unit and other compatible Panasonic L Do not open or mutilate the batteries. units use radio waves to communicate with Released electrolyte from the batteries is each other.

  • Page 7: Specifications

    TG6411-6421BX(e).book Page 7 Monday, April 27, 2009 3:13 PM Important Information L Operating the product near electrical appliances may cause interference. Move Specifications away from the electrical appliances. ■ Standard: Routine care DECT (Digital Enhanced L Wipe the outer surface of the product Cordless Telecommunications), with a soft moist cloth.

  • Page 8: Getting Started

    TG6411-6421BX(e).book Page 8 Monday, April 27, 2009 3:13 PM Getting Started L Do NOT use alkaline/Manganese/Ni- Cd batteries. Setting up L Confirm correct polarities (S, T). Connections L Use only the supplied Panasonic AC adaptor PQLV219BX. ■ Base unit Press plug firmly. Rechargeable Ni-MH ONLY “Click” Hooks...

  • Page 9: Note When Setting Up

    L Use the supplied rechargeable L Actual battery performance depends batteries. For replacement, we on a combination of how often the recommend using the Panasonic handset is in use and how often it is rechargeable batteries noted on page not in use (standby).

  • Page 10: Controls

    TG6411-6421BX(e).book Page 10 Monday, April 27, 2009 3:13 PM Getting Started K Charge contacts Controls ■ Control type A Soft keys The handset features 3 soft keys. By Handset pressing a soft key, you can select the feature shown directly above it on the display.

  • Page 11: Display

    TG6411-6421BX(e).book Page 11 Monday, April 27, 2009 3:13 PM Getting Started Item Meaning ■ KX-TG6421 When displayed next to the battery icon: Answering system is (page 27) When displayed with a number: New messages have been recorded. (page 29) Answering system answers calls with a E F G H greeting message and...

  • Page 12: Turning The Power On/Off

    TG6411-6421BX(e).book Page 12 Monday, April 27, 2009 3:13 PM Getting Started Soft key icons Turning the power Icon Action on/off Returns to the previous screen. Power on Displays the menu. Press {ih} for about 1 second. Accepts the current selection. Power off Displays a previously Press {ih} for about 2 seconds.

  • Page 13: Dialling Mode

    TG6411-6421BX(e).book Page 13 Monday, April 27, 2009 3:13 PM Getting Started Example: 15:30 If you select a language you cannot {1}{5} {3}{0} read M i {ih} {ih} i 8 Note: Proceed with the operation for your L When you select Arabic as the display model.

  • Page 14: Making/Answering Calls

    TG6411-6421BX(e).book Page 14 Monday, April 27, 2009 3:13 PM Making/Answering Calls {V}/{^}: “Yes” i M i {ih} Making calls Pause (for PBX/long distance service users) Lift the handset and dial the phone A pause is sometimes required when number. making calls using a PBX or long L To correct a digit, press ^.

  • Page 15: Useful Features During A Call

    TG6411-6421BX(e).book Page 15 Monday, April 27, 2009 3:13 PM Making/Answering Calls If you subscribe to both Caller ID and Adjusting the handset ringer volume Call Waiting with Caller ID services, Press {^} or {V} repeatedly to select the the 2nd caller’s information is displayed desired volume while the handset is after you hear the call waiting tone on the ringing for an incoming call.

  • Page 16: Key Lock

    TG6411-6421BX(e).book Page 16 Monday, April 27, 2009 3:13 PM Making/Answering Calls Key lock The handset can be locked so that no calls or settings can be made. Incoming calls can be answered, but all other functions are disabled while key lock is To turn key lock on, press 8 (middle soft key) for about 3 seconds.

  • Page 17: Phonebook

    TG6411-6421BX(e).book Page 17 Monday, April 27, 2009 3:13 PM Phonebook Press the dial key ({0} to {9}) which contains the character you are Handset phonebook searching for (page 36). L Press the same dial key The phonebook allows you to make calls repeatedly to display the first without having to dial manually.

  • Page 18: Copying Phonebook Entries

    You can copy phonebook entries to the having to dial manually. phonebook of another compatible During an outside call, press 8. Panasonic handset. {V}/{^}: Select the desired entry. Copying an entry Press M to dial the number. Find the desired entry (page 17).

  • Page 19: Programming

    TG6411-6421BX(e).book Page 19 Monday, April 27, 2009 3:13 PM Programming Programmable settings You can customise the unit by programming the following features using the handset. Programming by scrolling through the display menus 8 (middle soft key) Press {V} or {^} to select the desired top-menu. i M Press {V} or {^} to select the desired item in sub-menu 1.
  • Page 20 TG6411-6421BX(e).book Page 20 Monday, April 27, 2009 3:13 PM Programming Top-menu Sub-menu 1 Sub-menu 2 Page – – Base Unit Setup Ringer Volume <Medium> > – Dial Mode <Tone> – – Privacy Mode <Off> – Recall/Flash <600 msec.> – Area Code –...

  • Page 21: Special Programming

    L If you change the PIN, please make used for outside calls. note of your new PIN. The unit will not reveal the PIN to you. If you forget {ih} your PIN, contact your nearest L When the alarm is set, E is Panasonic service centre. displayed.
  • Page 22 TG6411-6421BX(e).book Page 22 Monday, April 27, 2009 3:13 PM Programming 8 (middle soft key) {V}/{^}: Select the entry to be barred. i 8 {V}/{^}: “Base Unit Setup” i {V}/{^}: “Add Bar List” i {V}/{^}: “Base Unit PIN” i {ih} ■ By entering phone numbers: Enter the current 4-digit base unit PIN (default: “0000”).

  • Page 23: Registering A Unit

    You can increase the signal range of the L If you forget your PIN, contact base unit by using a DECT repeater. your nearest Panasonic service Please use only the Panasonic DECT centre. repeater noted on page 4. Contact your Panasonic dealer for details.
  • Page 24 TG6411-6421BX(e).book Page 24 Monday, April 27, 2009 3:13 PM Programming Important: L Before registering the repeater to this base unit, you must turn the repeater mode on. L Do not use more than one repeater at a time. Setting the repeater mode 8 (middle soft key) {V}/{^}: “Base Unit Setup”...

  • Page 25: Caller Id Service

    TG6411-6421BX(e).book Page 25 Monday, April 27, 2009 3:13 PM Caller ID Service phonebook is displayed and logged in the caller list. Using Caller ID service Important: L This unit is Caller ID compatible. To Caller list use Caller ID features, you must subscribe to a Caller ID service.

  • Page 26: Erasing Caller Information

    TG6411-6421BX(e).book Page 26 Monday, April 27, 2009 3:13 PM Caller ID Service L If you do not want to dial the area To store the name, continue from codes when making calls from the step 3, “Adding entries”, page 17. caller list, you can store the area codes which you want the unit to delete automatically (page 21).

  • Page 27: Answering System

    TG6411-6421BX(e).book Page 27 Monday, April 27, 2009 3:13 PM Answering System announced to callers even though their messages are not recorded. Answering system Available for: KX-TG6421 Turning the answering The answering system can answer and system on/off record calls for you when you are unavailable to answer the phone.

  • Page 28: Greeting Message

    TG6411-6421BX(e).book Page 28 Monday, April 27, 2009 3:13 PM Answering System {V}/{^}: Select the desired setting. recorded greeting message asking callers to call again. i M i {ih} Erasing your greeting message (Resetting to a pre-recorded greeting Greeting message message) If you want to use a pre-recorded When the unit answers a call, a greeting greeting message once you record your...
  • Page 29 TG6411-6421BX(e).book Page 29 Monday, April 27, 2009 3:13 PM Answering System Note: Note: L When the answer on indicator on the L To switch to the receiver, press {C}. base unit flashes rapidly, the message L If “Messages Full” is shown on the memory is full (“Memory capacity”, display, u and the total number of page 27).

  • Page 30: Remote Operation

    TG6411-6421BX(e).book Page 30 Monday, April 27, 2009 3:13 PM Answering System *1 If pressed within the first 5 Remote access code seconds of a message, the A 3-digit remote access code must be previous message is played. entered when operating the answering *2 You can also erase as follows: system remotely.

  • Page 31: Answering System Settings

    TG6411-6421BX(e).book Page 31 Monday, April 27, 2009 3:13 PM Answering System Voice guidance Turning on the answering system remotely During remote operation, the unit’s voice guidance starts and prompts you to If the answering system is off, you can press {1} to perform a specific turn it on remotely.
  • Page 32 TG6411-6421BX(e).book Page 32 Monday, April 27, 2009 3:13 PM Answering System {V}/{^}: “Answer System” i Caller’s recording time You can change the maximum message {V}/{^}: “Settings” i M recording time allotted to each caller. {V}/{^}: “Number of Rings” i You can also select “Greeting Only” which sets the unit to greet callers but {V}/{^}: Select the desired setting.

  • Page 33: Voice Mail Service

    TG6411-6421BX(e).book Page 33 Monday, April 27, 2009 3:13 PM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy.

  • Page 34: Intercom/Locator

    TG6411-6421BX(e).book Page 34 Monday, April 27, 2009 3:13 PM Intercom/Locator Intercom Transferring calls, conference calls Available for: KX-TG6412/KX-TG6413 Available for: Intercom calls can be made between KX-TG6412/KX-TG6413 handsets. Outside calls can be transferred Note: between 2 handsets. L If you receive an outside call while During an outside call, press 4 to talking on the intercom, you hear put the call on hold.
  • Page 35 TG6411-6421BX(e).book Page 35 Monday, April 27, 2009 3:13 PM Intercom/Locator Answering a transferred call Press {C} to answer the page. Note: L After the paging party disconnects, you can talk to the outside caller.

  • Page 36: Useful Information

    TG6411-6421BX(e).book Page 36 Monday, April 27, 2009 3:13 PM Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 36).
  • Page 37 TG6411-6421BX(e).book Page 37 Monday, April 27, 2009 3:13 PM Useful Information Arabic character table ( L When you select Arabic as the display language, Arabic character table is available. Persian character table ( L When you select Persian as the display language, Persian character table is available.

  • Page 38: Error Messages

    TG6411-6421BX(e).book Page 38 Monday, April 27, 2009 3:13 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution L The supplied telephone line cord has not been Check Phone Line connected yet or not connected properly.

  • Page 39: Troubleshooting

    TG6411-6421BX(e).book Page 39 Monday, April 27, 2009 3:13 PM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset.
  • Page 40 I cannot register a handset to a L You entered the wrong PIN. If you forget your base unit. PIN, contact your nearest Panasonic service centre. L Place the handset and the base unit away from other electrical appliances.
  • Page 41 TG6411-6421BX(e).book Page 41 Monday, April 27, 2009 3:13 PM Useful Information Making/answering calls, intercom Problem Cause/solution w is flashing. L The handset is too far from the base unit. Move closer. L The base unit’s AC adaptor is not properly connected.
  • Page 42 TG6411-6421BX(e).book Page 42 Monday, April 27, 2009 3:13 PM Useful Information Caller ID Problem Cause/solution Caller information is not L You must subscribe to a Caller ID service. displayed. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack.
  • Page 43 TG6411-6421BX(e).book Page 43 Monday, April 27, 2009 3:13 PM Useful Information Answering system (KX-TG6421) Problem Cause/solution The unit does not record new L The answering system is turned off. Turn it on messages. (page 27). L The message memory is full. Erase unnecessary messages (page 29).

  • Page 44: Wall Mounting

    Insert the batteries and charge fully before use. If the unit does not work properly, contact your nearest Panasonic service centre. Caution: L To avoid permanent damage, do not use a microwave oven to speed up the drying process.

  • Page 45: Index

    TG6411-6421BX(e).book Page 45 Monday, April 27, 2009 3:13 PM Index Mute: 15 Index Pause: 14 Phonebook: 17 PIN: 21 Alarm: 21 Power failure: 9 Answering calls: 14 Power on/off: 12 Answering system: 27 Privacy mode: 20 Call screening: 27 Erasing messages: 29, 31 Recall/flash: 15, 20 Greeting only: 32 Redialling: 14...
  • Page 46 TG6411-6421BX(e).book Page 46 Monday, April 27, 2009 3:13 PM Notes...
  • Page 47 TG6411-6421BX(e).book Page 47 Monday, April 27, 2009 3:13 PM Notes...
  • Page 48 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

This manual is also suitable for:

Kx-tg6421bxKx-tg6412bxKx-tg6413bx

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