Pc-Duo Master - Vector PC-Duo Gateway Manual

PC-Duo Master

PC-Duo Master is a console application that technicians can use to establish remote
support connections to one or more Host computers. With PC-Duo Master, you can:

Make one or more peer-to-peer remote support connections to Host computers in your
network.

Connect to PC-Duo Gateway and make one or more Gateway-managed remote
support connections to Host computers from a directory of available Hosts.

View the entire screen of the remote computer.

Take complete control of a Host computer using the local keyboard and mouse.

Share control of the Host computer with its end-user.

Passively monitor the Host computer without exercising control.

Use the clipboard transfer feature to transfer portions of text, bitmaps, and other
objects between your Host and Master computers.

Use the PC-Duo file transfer feature to copy files between your Host and Master
computers.

Use the PC-Duo remote printing feature to print locally from applications running on a
remote computer.

Record screen activity on the Host and play back the recording on the Master.

Chat with end-user and any other technicians connected to the same Host.
For more information about configuring and operating PC-Duo Master, please see the
PC-Duo Master Guide.
PC-Duo Overview
11