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Appendix A. Help And Service Information; Online Technical Support; Telephone Technical Support - IBM Options ThinkPad i Series 1200 User Manual

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Appendix A. Help and service information

This section contains information on how to obtain online and telephone
technical support.

Online technical support

Online technical support is available during the life of your product. Online
assistance can be obtained through the Personal Computing Support Web site
and the IBM Automated Fax System.
IBM Personal Computing Support Web Site
IBM Automated Fax System
During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your IBM option is installed
in an IBM computer, you might be entitled to service at your location. Your
technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the HelpCenter will be
withdrawn or made available for a fee, at IBM's discretion, 90 days after the
option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
1. Option name (ThinkPad i Series Li-Ion Battery Option)
2. Option number (02K6730 or 02K6733)
3. Proof of purchase
4. Computer manufacturer, model, serial number (if IBM), and manual
5. Exact wording of the error message (if any)
6. Description of the problem
7. Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the
following table or to the enclosed technical support insert. Support phone
© Copyright IBM Corp. 2000
Online technical support
1-800-426-3395 (U.S. and Canada)



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