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A
Troubleshooting
Solving Common Problems
Problem
Scroll wheel is stiff.
Mouse pointer moves erratically.
The optical mouse is not tracking
properly or is acting jumpy/jerky.
Cleaning solution leaves a residue on
mouse.
Gel-based cleaning solution leaves gel
deposits on mouse.
While washing the mouse the USB
connector got wet.
High concentrations of Sodium
Hypochlorite (NaOCI), which is used in
most bleaches and cleaning agents,
may damage the mouse.
6
Appendix A Troubleshooting
Possible Cause
Buildup of spray solution.
Mouse optical lens is dirty.
The surface under the mouse is not
conducive to optimal performance.
Using cleaning sprays.
Gel-based solution does not fully
dissolve in water.
Water is trapped by the connector.
Harsh cleaning products.
Solution
Using a spray solution on the mouse
will leave a residue, which if allowed to
build up, will cause the scroll wheel to
become stiff. The mouse should be
rinsed thoroughly whenever the scroll
wheel shows signs of becoming stiff.
Clean the optical lens on the underside
of the mouse.
Place a mouse pad under the mouse.
Avoid using the mouse on a dark,
multicolored, or high-gloss surface.
Any cleaning spray can be used but it is
strongly recommended that you wash
the mouse as well. The cleaning
solution can leave a residue behind,
which can build up over time and effect
the operation of the mouse.
Gel-based sterilizing solutions are not
suitable for cleaning the mouse. The
solution allows the possibility of gel
deposits to form due to the fact that the
gel has not been fully removed during
the wash process. This can lead to poor
hygiene and have an effect on the
performance of the mouse.
Shake dry the connector and any water
that is trapped will be removed. It is
now safe to reconnect the plug back
into the computer.
Sodium Hypochlorite can damage the
mouse if it is above a 15% solution. A
bleach solution containing 15% or less
of Sodium Hypochlorite will not damage
the mouse.
ENWW
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