Returns - Chauvet Scorpion Script User Manual

Returns

Page 22 of 64
In case you need to get support or return a product:
·
If you are located in the U.S., contact CHAUVET® World Headquarters.
·
If you are located in the UK or Ireland, contact CHAUVET® Europe Ltd.
·
If you are located in Mexico, contact CHAUVER® Mexico.
·
If you are located in any other country, DO NOT contact CHAUVET®. Instead, contact
your local distributor. See
UK, Ireland, or Mexico.
If you are located outside the U.S., UK, or Ireland, contact your distributor of record
and follow their instructions on how to return CHAUVET® products to them. Visit our
website for contact details.
Call the corresponding CHAUVET® Technical Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared to
provide the model number, serial number, and a brief description of the cause for the
return.
Send the merchandise prepaid, in its original box, and with its original packing and
accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper
and place it inside the box:
·
Your name
·
Your address
·
Your phone number
·
RMA number
·
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing are
recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s).
www.chauvetlighting.com for distributors outside the U.S.,
Scorpion™ Script User Manual Rev. 2