Ford 2014 TRANSIT CONNECT Owner's Manual page 301

Issue
Text messaging is not
working on SYNC.
Issue
I am having trouble
connecting my device.
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
SYNC
(If Equipped)
Phone issues
Possible cause(s)
This is a phone-dependent
feature.
This may be a possible
phone malfunction.
USB and media issues
Possible cause(s)
This may be a possible
device malfunction.
298
Possible solution(s)
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
Update your device's firm-
ware.
Turn off the Auto phone-
book download setting.
Go to the website to review
your phone's compatibility.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
Possible solution(s)
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.