Ford 2014 TRANSIT CONNECT Owner's Manual page 300

Issue
The system says Phonebook
Downloaded but the
phonebook in SYNC is
empty or missing contacts.
I am having trouble
connecting my phone to
SYNC.
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
SYNC
(If Equipped)
Phone issues
Possible cause(s)
This may be a possible
phone malfunction.
This may be a limitation on
your phone's capability.
This is a phone-dependent
feature.
This may be a possible
phone malfunction.
297
Possible solution(s)
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
Use the SYNCmyphone
feature available on the
website.
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or
special ring tones associ-
ated with the missing
contact.
Depending upon your phone,
you may have to grant SYNC
permission to access your
phonebook contacts. Make
sure to confirm when
prompted by your phone
during the phonebook
download.
Go to the website to review
your phone's compatibility.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.