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Promise SUPERSWAP 1600 User Manual

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S
S
1600
UPER
WAP
U
M
SER
ANUAL
Version 1.0a

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Summary of Contents for Promise SUPERSWAP 1600

  • Page 1 1600 UPER ANUAL Version 1.0a...
  • Page 2 You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...
  • Page 3 Supply against the wattage required by your PC plus the disk drives you plan to install in the SuperSwap 1600. Upgrade your Power Supply if necessary. Do not use a Y-connector to share power between the SuperSwap 1600 and another device.
  • Page 4 SuperSwap 1600 User Manual...

  • Page 5: Table Of Contents

    Chapter 2: Installation ........5 Unpack your SuperSwap 1600 ......5 Install the Enclosure .
  • Page 6 SuperSwap 1600 User Manual...

  • Page 7: Chapter 1: Introduction

    Key Features (page 3) • Check the Fit of Your SATA Disk Drives (page 4) Thank you for purchasing Promise Technology’s SuperSwap 1600 internal disk drive enclosure. About This Manual This User Manual describes how to setup, use and maintain the SuperSwap 1600 internal disk drive enclosure.

  • Page 8: Overview

    (SATA) disk drive or Serial Attached SCSI (SAS) disk drive to your system. SuperSwap 1600 also allows you to easily swap your disk drives in and out of your computer, without the hassle of opening and closing your computer cabinet.

  • Page 9: Specifications

    Allows auto-sensing of SATA/SAS drive and implementation of 150MB/sec or 300MB/sec burst transfers • Supports Web-Based Promise Array Management (WebPAM) software when using a Promise RAID controller, such as FastTrak SX4300 • Supports up to eight daisy-chained SuperSwap 1600 enclosures...

  • Page 10: Check The Fit Of Your Sata Disk Drives

    SuperSwap 1600 User Manual Check the Fit of Your SATA Disk Drives Some of the early 3.5-inch, 1.5 Gb/s SATA disk drives may not be compatible with SuperSwap due to the mechanical design of the disk drive. 1.3 mm Figure 3. SATA data/power connector clearance If you plan to install your current 3.5-inch, 1.5 Gb/s SATA drives into the...

  • Page 11: Chapter 2: Installation

    Use the key to unlock the enclosure before you attempt to slide out the drive carrier for the first time. There are two phases to install the SuperSwap 1600 into your computer: • Install the enclosure in your computer chassis •...

  • Page 12: Install The Enclosure

    Remove the computer cover. Identify a free 5.25-inch drive bay and remove any bezel covering it. Remove the drive carrier from the SuperSwap 1600 enclosure and set the carrier aside. Carefully slide the SuperSwap 1600 enclosure into the drive bay.
  • Page 13 Install and snug the four screws into the four threaded mounting holes (two on each side) of the housing assembly. Note If you are installing more than one SuperSwap 1600 into the same computer chassis, install the other SuperSwap now before making any cable connections.
  • Page 14 SuperSwap 1600 User Manual Data Connector SuperSwap 1 Data Connector SuperSwap 2 SMBus Cable Data Connector SuperSwap 3 Serial ATA Cable FASTTRAK SX4300 FastTrak SX4300 Port 1 Port 2 Port 3 Port 4 Controller Card Connect a SATA or SAS data cable from your SATA or SAS Controller card to the data connector on the SuperSwap enclosure.
  • Page 15 10. Optional. If you are installing multiple SuperSwap 1600s, install a 6-pin daisy-chain cable from the daisy-chain OUT connector of the first SuperSwap to the daisy-chain IN connector of the second. You can daisy-chain up to eight SuperSwap 1600 enclosures. Sequential Startup Switch...

  • Page 16: Sequential Startup Option

    FastTrak Controller card. Hot Swap Drive The Promise SuperSwap 1600 enables hot swapping of disk drives. Hot swapping means you can remove a drive while your system is operating and replace it with another. You perform a hot swap when one of the drives has failed and needs replacement.

  • Page 17: Install A Disk Drive

    Chapter 2: Installation Caution In all other cases, before you remove or install a disk drive, power down your system and ground yourself. Failure to do so may result in damaging the drive, the controller card or other components and could result in data loss. Install a Disk Drive 3.5-inch Drive Cover Release Button...
  • Page 18 SuperSwap 1600 User Manual Carefully place a SATA or SAS disk drive into the drive carrier and slide it all the way to the back. Install and tighten the four mounting screws to secure the disk drive in the drive carrier.

  • Page 19: 2.5-Inch Drive

    Chapter 2: Installation 2.5-inch Drive For 2.5-inch disk drives, Promise provides an installation kit, sold separately as a spare part, consisting of the following items: • (1) bracket • (2) short round-head screws • (1) countersink screw To install the 2.5-inch disk drive, you will also use two of the four screws that came with the SuperSwap enclosure.
  • Page 20 SuperSwap 1600 User Manual Data and power connectors Attach the bracket to the side of the disk drive, using the short round-head screws (that came with the kit). Be sure you install the bracket on the correct side of the disk drive, as shown above.
  • Page 21 Chapter 2: Installation Install two long round-head screws (that came with the SuperSwap) through the holes in the side of the drive carrier to attach the bracket. Do not tighten the screws at this time. Carefully turn the drive carrier over and support the disk drive and bracket. Install the countersink screw (that came with the kit) through the hole in the bottom of the drive carrier, to attach the disk drive.

  • Page 22: Install Drive Carrier Into Enclosure

    SuperSwap 1600 User Manual Carefully turn the drive carrier over and tighten the screws attaching the bracket. Slide the cover onto the drive carrier. Install Drive Carrier into Enclosure Carefully slide the drive carrier into the housing assembly with the handle turned out all the way.

  • Page 23: Remove A Disk Drive

    The previous generation of SuperSwap enclosures used the key lock to activate power as well as secure the drive carrier. SuperSwap 1600 uses the key lock only to secure the drive carrier. Power is available at all times, in order to comply with SATA requirements.

  • Page 24: View Superswap In Webpam

    It reports fan speed, enclosure temperature, power status, and the status of the disk drives in the SuperSwap enclosure. While the LEDs on the front of the SuperSwap 1600 indicate general conditions, WebPAM reports specific values. The Disk window shows the carrier position in SuperSwap enclosure and the controller port to which each disk drive is connected.

  • Page 25: Chapter 3: Troubleshooting

    Contact Technical Support (page 23) LEDs Drive Carrier Status LED Disk LED Figure 1. SuperSwap 1600 has one LED for Enclosure Status and one LED for the disk drive Notes • The LEDs function only with the FastTrak RAID Controller.

  • Page 26: Interpret Led Displays

    SsuperSwap 1600 User Manual Troubleshooting is based on observing and analyzing LED colors. There are two LEDs on SuperSwap 1600: • Status – Reports specific disk drive conditions • Activity – Reports read and write activity on each disk drive...
  • Page 27 SuperSwap. Do not use any Y-cables on the power connectors. Compare the capacity of your Power Supply against the wattage required by your PC plus the disk drives installed in the SuperSwap 1600. Upgrade your Power Supply if necessary.

  • Page 28: Disk Drive Replacement

    SsuperSwap 1600 User Manual Event: WebPAM reports fan speed out of specification. Cause: The fan is turning too slowly, WebPAM reports the condition. Fix: Power down the PC and open the case. Disconnect and remove the SuperSwap enclosure. Remove and replace the faulty fan. Event: WebPAM reports temperature out of specification.

  • Page 29: Fan Replacement

    Chapter 3: Troubleshooting Fan Replacement To replace a fan on the SuperSwap 1600: Power down the PC. Remove the SuperSwap enclosure from the PC chassis and turn it upside- down. Mounting Mounting Screw Circuit Board Bottom Cover Screw Circuit Board Screws...
  • Page 30 SsuperSwap 1600 User Manual Plug in the power connector of the new fan. Carefully place the circuit board and fan back into the enclosure. Check the fan label to see which direction the fan blows. Install the fan so it blows outward from the enclosure.

  • Page 31: Contact Technical Support

    E-mail Support support@promise-emea.com Fax Support +31 (0) 40 256 9463 Attn: Technical Support Phone Support +31 (0) 40 235 2600 If you wish to write us for Promise Technology Europe B.V. support: Science Park Eindhoven 5542 5692 EL Son, The Netherlands...
  • Page 32 +49 (0) 2 31 56 76 48 - 29 Attn: Technical Support Phone Technical Support +49 (0) 2 31 56 76 48 - 10 If you wish to write us for Promise Technology Germany support: Europaplatz 9 44269 Dortmund, Germany Italy E-mail Support support-it@promise-emea.com...

  • Page 33: Limited Warranty

    South Zhong Guan Cun Street Hai Dian District, Beijing 100081, China Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: the product will conform to Promise’s specifications;...
  • Page 34 SsuperSwap 1600 User Manual Disclaimer of other warranties This warranty covers only parts and labor, and excludes coverage on software items as expressly set above. Except as expressly set forth above, Promise DISCLAIMS any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise.

  • Page 35: Return Product For Repair

    Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: USA and Canada: Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______ 47654 Kato Road...
  • Page 36 SsuperSwap 1600 User Manual You must follow the packaging guidelines for returning products: • Use the original shipping carton and packaging • Include a summary of the product’s problem(s) • Write an attention line on the box with the RMA number •...

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