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Troubleshooting Guide
- If the iQ CLiQ does not turn on, the batteries may need to be replaced.
- With an average usage of 10 hours a day, the batteries will need to be
replaced every 2 weeks.
is fully sealed, then rinse the receiver/collar with soap and water. Dry
the unit with a towel thoroughly before using. To clean the handheld
transmitter, wipe down the outer casing with a damp cloth.
- When the battery is low on the iQ CLiQ handheld transmitter, the
LED indicator light will go from green to red when any of the buttons
are pressed. When the battery is low on the receiver/collar, the LED
battery life remaining, the LED indicator on the receiver/collar will
blink green, every 4 seconds.
- During storage, remove the batteries from both the handheld transmitter
and the receiver/collar. When traveling, try to store your units in room
or slightly warmer temperatures. Do not transport the unit exposed in
extreme climates.
2. My dog is not reacting to the collar.
- Make sure the receiver/collar is turned on. Place the two red dots
together to activate the receiver/collar.
- Be sure the collar strap is tight enough so both contact points are
touching the dog's skin.
- The unit may not be making proper contact with your dog's skin
because the coat is too thick and or long. The iQ CLiQ does not have
an option for longer contact points so you may need to trim the hair on
your dog's neck, so both contact points are touching the skin.
- The intensity level may be too low for your dog. Keep increasing the
stimulation until the dog responds usually by neck movement, head
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