Ford 2014 TRANSIT CONNECT Owner's Manual page 295

Issue
Issue
I am having trouble
connecting my device.
SYNC does not recognize
my device when I turn on the
car.
Bluetooth audio does not
stream.
SYNC does not recognize
music that is on my device.
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
SYNC
(If Equipped)
Phone issues
Possible cause(s)
This may be a possible
phone malfunction.
USB and media issues
Possible cause(s)
This may be a possible
device malfunction.
This is a device limitation.
This is a phone-dependent
feature.
The device is not connected.
Your music files may not
contain the correct artist,
song title, album or genre
information.
292
Possible solution(s)
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
Possible solution(s)
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
Make sure that all song
details are populated.