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NETGEAR CVG834G Reference Manual

Wireless cable voice gateway
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Wireless Cable Voice
Gateway Model CVG834G

Reference Manual

NETGEAR, Inc.
4500 Great America Parkway
Santa Clara, CA 95054 USA
202-10306-02
v2.0
November 2007

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Summary of Contents for NETGEAR CVG834G

  • Page 1: Reference Manual

    Wireless Cable Voice Gateway Model CVG834G Reference Manual NETGEAR, Inc. 4500 Great America Parkway Santa Clara, CA 95054 USA 202-10306-02 v2.0 November 2007...

  • Page 2: Fcc Statement

    In the interest of improving internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes to the products described in this document without notice. NETGEAR does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein.
  • Page 3 Par la présente NETGEAR, Inc. déclare que l'appareil Radiolan est conforme aux [French] exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE. Íslenska Hér með lýsir NETGEAR, Inc. yfir því að Radiolan er í samræmi við grunnkröfur og aðrar [Icelandic] kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente NETGEAR, Inc.

  • Page 4: Technical Support

    NETGEAR, Inc. declara que este Radiolan está conforme com os requisitos essenciais e [Portuguese] outras disposições da Directiva 1999/5/CE. Slovensko NETGEAR, Inc. izjavlja, da je ta Radiolan v skladu z bistvenimi zahtevami in ostalimi [Slovenian] relevantnimi doloèili direktive 1999/5/ES. Slovensky NETGEAR, Inc.
  • Page 5 Wireless Cable Voice Gateway Model CVG834G Reference Manual Product and Publication Details Model Number: CVG834G Publication Date: November 2007 Product Family: Gateway Product Name: Wireless Cable Voice Gateway Home or Business Product: Home Language: English Publication Part Number: 202-10306-02 v2.0, November 2007...
  • Page 6 Wireless Cable Voice Gateway Model CVG834G Reference Manual v2.0, November 2007...

  • Page 7: Table Of Contents

    Contents About This Manual Conventions, Formats, and Scope ................... xi How to Use This Manual ....................xii How to Print this Manual ....................xii Revision History .......................xiii Chapter 1 Installing the Gateway The Gateway Front Panel ....................1-1 The Gateway Rear Panel ....................1-3 Installing the Voice Gateway ..................1-3 Installation Requirements ....................1-4 Connecting the Wireless Voice Gateway ................1-4...
  • Page 8 Wireless Cable Voice Gateway Model CVG834G Reference Manual Chapter 3 Protecting Your Network Changing the Default Password ..................3-1 Logs ..........................3-2 Blocking Keywords, Sites and Services .................3-3 Blocking Keywords and Domains ................3-3 Blocking Access by Time of Day ................3-5 Enabling or Disabling Content Filtering Services ............3-5 Using MAC Filtering to Block Access ................3-6...
  • Page 9 Wireless Cable Voice Gateway Model CVG834G Reference Manual Testing the LAN Path to Your Gateway ..............5-4 Testing the Path from Your PC to a Remote Device ..........5-5 Appendix A Default Settings and Technical Specifications Factory Default Settings ....................A-1 Technical Specifications ....................A-3...
  • Page 10 Wireless Cable Voice Gateway Model CVG834G Reference Manual v2.0, November 2007...

  • Page 11: About This Manual

    About This Manual The NETGEAR ® Wireless Cable Voice Gateway Model CVG834G Reference Manual describes how to install, configure and troubleshoot the Wireless Cable Voice Gateway . The information in this manual is intended for readers with intermediate computer and Internet skills.

  • Page 12: How To Use This Manual

    • button to access the full NETGEAR, Inc. online knowledge base for the product model. • Links to PDF versions of the full manual and individual chapters.

  • Page 13: Revision History

    Wireless Cable Voice Gateway Model CVG834G Reference Manual – Click the print icon in the upper left of the window. Tip: If your printer supports printing two pages on a single sheet of paper, you can save paper and printer ink by selecting this feature.
  • Page 14 Wireless Cable Voice Gateway Model CVG834G Reference Manual v2.0, November 2007...

  • Page 15: Installing The Gateway

    Chapter 1 Installing the Gateway This chapter describes how to set up the wireless voice gateway on your local area network (LAN), connect to the Internet, and perform basic configuration. The Gateway Front Panel The front panel of the Voice Gateway contains status LEDs. Figure 1-1 You can use the LEDs to verify connections.
  • Page 16 Wireless Cable Voice Gateway Model CVG834G Reference Manual Table 1-1. LED Descriptions (continued) Description Cable Link • Amber slow blink: Scanning downstream channel. • Amber fast blink: Synchronization. • Green solid: Cable link. • Green blink: Upstream data traffic. • Off: No configuration.

  • Page 17: The Gateway Rear Panel

    Wireless Cable Voice Gateway Model CVG834G Reference Manual The Gateway Rear Panel The label on the bottom of the gateway identifies the connections on the rear panel. Wireless antenna Reset button Coaxial cable to your cable service provider USB port...

  • Page 18: Installation Requirements

    Wireless Cable Voice Gateway Model CVG834G Reference Manual 4. Connect to the Internet. See “Connecting to the Internet and VoIP” After installation, set up the wireless connection as explained in Chapter 2, “Wireless Configuration”. Installation Requirements Before you begin, make sure that you have the following: •...

  • Page 19: Usb Connection

    USB without special operating system upgrades and patches. To connect a computer to the USB port on the gateway: 1. You must install the USB driver. Insert your NETGEAR CD into the CD drive of your computer.

  • Page 20: Logging In To The Wireless Voice Gateway

    Wireless Cable Voice Gateway Model CVG834G Reference Manual 2. Connect your computer to the USB port on the gateway. 3. Plug in your gateway and wait about 30 seconds for the lights to stop blinking. 4. Verify the following: •...

  • Page 21: Connecting To The Internet And Voip

    A DNS server is a host on the Internet that translates Internet names (such as http://www.netgear.com) to numeric IP addresses. Typically your ISP transfers the IP address of one or two DNS servers to your gateway during login. If the ISP does not transfer an address, you must obtain it from the ISP and enter it manually here.
  • Page 22 Wireless Cable Voice Gateway Model CVG834G Reference Manual 2. The Dynamic IP radio button is selected by default. • If your service provider assigns your IP address through DHCP, leave the Dynamic IP radio button selected. • If your service provider assigned you a permanent, fixed (static) IP address for your PC, select Static IP.

  • Page 23: Wireless Configuration

    Chapter 2 Wireless Configuration This chapter describes how to set up the wireless features of your wireless voice gateway. In planning your wireless network, consider the level of security required. Select the location of your wireless equipment in order to maximize the network speed. Set up wireless features for the wireless voice gateway in this order: 1.

  • Page 24: Wireless Placement And Range Guidelines

    Wireless Cable Voice Gateway Model CVG834G Reference Manual Wireless Placement and Range Guidelines The range of your wireless connection can vary significantly based on the physical placement of the wireless voice gateway. The latency, data throughput performance, and notebook power consumption of wireless adapters also vary depending on your configuration choices.

  • Page 25: Ssid And Wireless Security Settings Form

    Regulatory Domain correctly as the first step. • SSID. The Service Set Identification (SSID) identifies the wireless local area network. NETGEAR is the default SSID. However, you may customize it by using up to 32 alphanumeric characters. Write your customized SSID on the line below. ____________________________________________________ The SSID in the wireless voice gateway is the SSID you configure in the wireless adapter card.

  • Page 26: Viewing Or Changing Wireless Settings

    Wireless Cable Voice Gateway Model CVG834G Reference Manual Viewing or Changing Wireless Settings Note: If you use a wireless computer to change wireless settings such as the SSID, you will be disconnected when you click Apply. Reconfigure your wireless computer to match the new settings, or access the wireless voice gateway from a wired computer to make further changes.
  • Page 27 Wireless Cable Voice Gateway Model CVG834G Reference Manual 4. For initial configuration and test, leave the settings unchanged. 5. If you make changes, you must click Apply to save the changes. 6. Configure and test your computers for wireless connectivity.
  • Page 28 Wireless Cable Voice Gateway Model CVG834G Reference Manual Table 2-1. Wireless Settings (continued) Settings Description Wireless Access Enable Wireless Access On by default, this setting enables the wireless radio, which Point Point allows the wireless voice gateway to work as a wireless access point.

  • Page 29: Wep (Wired Equivalent Privacy)

    Wireless Cable Voice Gateway Model CVG834G Reference Manual WEP (Wired Equivalent Privacy) To configure WEP data encryption: 1. From the Wireless Settings screen, select WEP (Wired Equivalent Privacy) 64-bit encryption or WEP (Wired Equivalent Privacy) 128-bit encryption. Figure 2-2 2. In the Authentication drop-down list, select Open System or Shared Key, or select Shared Key.

  • Page 30: Wpa-Psk (Wifi Protected Access Pre-Shared Key)

    Wireless Cable Voice Gateway Model CVG834G Reference Manual WPA-PSK (WiFi Protected Access Pre-Shared Key) Not all wireless adapters support WPA-PSK. Furthermore, client software is required on the client. Windows XP and Windows 2000 with Service Pack 3 or above do include the client software that supports WPA.

  • Page 31: Wpa (Wifi Protected Access)

    Wireless Cable Voice Gateway Model CVG834G Reference Manual WPA (WiFi Protected Access) Not all wireless adapters support WPA. Furthermore, client software is required on the client. Windows XP and Windows 2000 with Service Pack 3 or above do include the client software that supports WPA.

  • Page 32: Wpa2-Psk (Wifi Protected Access 2 Pre-Shared Keys)

    Wireless Cable Voice Gateway Model CVG834G Reference Manual WPA2-PSK (WiFi Protected Access 2 Pre-Shared Keys) Not all wireless adapters support WPA2-PSK. Furthermore, client software is required on the client. Windows XP and Windows 2000 with Service Pack 3 or above do include the client software that supports WPA2.

  • Page 33: Wpa2 (Wifi Protected Access 2)

    Wireless Cable Voice Gateway Model CVG834G Reference Manual WPA2 (WiFi Protected Access 2) To configure WPA2: 1. On the Wireless Settings page, select the Security Option WPA2. Figure 2-6 2. Enter the Security Encryption (WPA2) settings. These settings are required for communication and authentication from a Radius server. A secondary Radius server can be configured, which is used if the primary Radius server fails.

  • Page 34: Configuring Your Wireless Card Access List

    Wireless Cable Voice Gateway Model CVG834G Reference Manual Configuring Your Wireless Card Access List By default, any wireless PC that is configured with the SSID and WEP/WPA settings has access to your wireless network. For increased security, you can restrict access to the wireless network to only allow specific PCs based on their MAC addresses.

  • Page 35: Adding Or Deleting A Wireless Card From The Access List

    Wireless Cable Voice Gateway Model CVG834G Reference Manual Adding or Deleting a Wireless Card from the Access List To add or delete a wireless card from the Setup Access List: 1. Click Setup Access List. The Wireless Card Access List screen displays.
  • Page 36 Wireless Cable Voice Gateway Model CVG834G Reference Manual 2-14 Wireless Configuration v2.0, November 2007...

  • Page 37: Protecting Your Network

    Note: The user name and password are not the same as any user name or password your may use to log in to your Internet connection. NETGEAR recommends that you change this password to a more secure password. The ideal password should contain no dictionary words from any language, and should be a mixture of both upper and lower case letters, numbers, and symbols.

  • Page 38: Logs

    Wireless Cable Voice Gateway Model CVG834G Reference Manual 2. Under the Maintenance heading, select Set Password. The Set Password screen appears: Figure 3-2 3. To change the password, first enter the old password, and then enter the new password twice.

  • Page 39: Blocking Keywords, Sites And Services

    Blocking Keywords and Domains You can restrict access to Internet content based on Web address keywords and domain names. A domain name is the name of a particular Web site. For example, for the address www.netgear.com, the domain name is NETGEAR.com.
  • Page 40 Wireless Cable Voice Gateway Model CVG834G Reference Manual 2. Click Block Sites under the Content Filtering heading on the main menu. Figure 3-4 Keywords To enable keyword blocking: 1. On the Block Sites screen, select the Enable check box in the Keyword section.

  • Page 41: Blocking Access By Time Of Day

    Wireless Cable Voice Gateway Model CVG834G Reference Manual Domain Blocking To enable domain blocking: 1. Select the Enable radio box adjacent to Domain Blocking. 2. Enter the Domain Name of the site name you want to block in the Domain List field.

  • Page 42: Using Mac Filtering To Block Access

    Wireless Cable Voice Gateway Model CVG834G Reference Manual From the main menu, select Services. The Services screen appears: Figure 3-5 Selecting the check box for a service enables it. Clearing the check box disables the corresponding service. If you make changes, then you must click Apply in order for the changes to take effect.
  • Page 43 Wireless Cable Voice Gateway Model CVG834G Reference Manual To configure MAC Filtering: 1. Log in to the gateway at its default LAN address by entering http://192.168.0.1, the default user name admin, and default password of password; or use whatever password and LAN address you have chosen for the gateway.

  • Page 44: Inbound And Outbound Rules

    Wireless Cable Voice Gateway Model CVG834G Reference Manual To delete a device from the Trusted Devices table: 1. Select the MAC address of the PC from the Trusted Devices table. 2. Click Delete to delete the entry. 3. Click Apply to activate the settings.
  • Page 45 Wireless Cable Voice Gateway Model CVG834G Reference Manual To configure port blocking: 1. Under the Advanced heading on the main menu, select Port Blocking. The Port Blocking screen displays. Figure 3-7 2. Select the service that you want to block from the Add Predefined Services drop-down list. If the service that you want to block is not in the predefined list, you can add a custom service.

  • Page 46: Port Forwarding

    Wireless Cable Voice Gateway Model CVG834G Reference Manual 4. Click Add. The new Port Blocking rule appears in the Outbound Rules table. To delete an existing rule: 1. Select the rule from the Port Filter List. 2. Click Delete. Port Forwarding You can use port forwarding to set up a rule that directs inbound traffic for a particular service to a local server (for example, a Web server or game server) based on the destination port.
  • Page 47 Wireless Cable Voice Gateway Model CVG834G Reference Manual If the service that you want to forward is not in the predefined list, you can add a custom service. Enter the range of ports that you want to forward and select whether the ports are TCP, UDP or Both.

  • Page 48: Port Triggering

    Wireless Cable Voice Gateway Model CVG834G Reference Manual Port Triggering Port Triggering is an advanced feature that allows you to dynamically open inbound ports based on outbound traffic on different ports. This feature can be used for gaming and other Internet applications.

  • Page 49: Setting Up A Dmz Host

    Wireless Cable Voice Gateway Model CVG834G Reference Manual 2. In the Trigger Range field, enter the outbound ports that will be monitored for activity. This will be the “trigger.” 3. In the Target Range field, enter the inbound ports that should be forwarded when the trigger occurs.
  • Page 50 Wireless Cable Voice Gateway Model CVG834G Reference Manual To assign a computer or server to be a DMZ host: 1. From the main menu, under the Advanced heading, select DMZ Host. The DMZ Host screen appears: Figure 3-10 2. In the DMZ Address field, enter the IP address of the computer that you want to assign as a DMZ host.

  • Page 51: Managing Your Network

    Chapter 4 Managing Your Network This chapter describes how to perform network management tasks such as viewing the gateway status, running diagnostics, restoring factory default settings, and backing up your configuration files. Gateway Status Under the Maintenance heading on the main menu, select Gateway Status. This Gateway Status fields are described in the following table: Table 4-1.

  • Page 52: Connection Status

    Wireless Cable Voice Gateway Model CVG834G Reference Manual Table 4-1. Gateway Status Screen Settings (continued) Setting Description Status System Up Time The time since the gateway has registered with your cable service provider. Network Access This field will change to Allowed when the registration with your cable service provider is complete.

  • Page 53: Viewing And Emailing Event Logs

    Wireless Cable Voice Gateway Model CVG834G Reference Manual The date and time is acquired from your cable service provider as part of the registration procedure. Viewing and Emailing Event Logs The gateway logs security-related events such as denied incoming service requests and hacker probes.

  • Page 54: Restoring Factory Default Configuration Settings

    Wireless Cable Voice Gateway Model CVG834G Reference Manual To enable emailing of logs: 1. In the Contact Email Address field, type the e-mail address to which the logs will be sent. Use a full e-mail address (for example, ChrisXY@myISP.com). 2. In the SMTP Server Name field, type the outgoing SMTP mail server of your ISP (for example, mail.myISP.com).

  • Page 55: Running Diagnostic Utilities

    Wireless Cable Voice Gateway Model CVG834G Reference Manual Running Diagnostic Utilities You can use diagnostics to test connectivity to a PC with the ping command. From the main menu, below the Maintenance heading, select Diagnostics. The Ping screen appears: Figure 4-4 To perform a ping test: 1.

  • Page 56: Viewing Mta Status

    The guest network feature allows you to set up an additional wireless guest network. From the main menu, under the Setup heading, select Guest Network. The Wireless Guest Network Setting screen appears: Figure 4-6 See the NETGEAR online help for assistance with setting up a wireless guest network. Managing Your Network v2.0, November 2007...

  • Page 57: Wi-Fi Multimedia (Wmm)

    Wireless Cable Voice Gateway Model CVG834G Reference Manual Wi-Fi Multimedia (WMM) The Voice Gateway includes Wi-Fi Multimedia (WMM), which is a Quality of Service (QoS) feature. This feature is enabled, and the Voice Gateway uses it automatically with clients running applications that support WMM.

  • Page 58: Using The Gateway As A Dhcp Server

    Wireless Cable Voice Gateway Model CVG834G Reference Manual These addresses are part of the IETF-designated private address range for use in private networks, and should be suitable in most applications. If your network has a requirement to use a different IP addressing scheme, you can make those changes in the LAN IP page.
  • Page 59 Wireless Cable Voice Gateway Model CVG834G Reference Manual • Secondary DNS Server, if you entered a Secondary DNS address in the Basic Settings page. Note: The gateway implements a DNS Relay function. When it receives a DNS request on the LAN, it passes it to the DNS server specified on the WAN. It then relays the response back to the original requesting PC.

  • Page 60: Remote Management Access

    Wireless Cable Voice Gateway Model CVG834G Reference Manual • Starting IP Address. Enter the first of the contiguous addresses in the address pool. The default start address is 192.168.0.10. • Ending IP Address. Enter the last of the contiguous addresses in the address pool. The default end address is 192.168.0.19.
  • Page 61 Wireless Cable Voice Gateway Model CVG834G Reference Manual To configure remote management: 1. Under the Advanced heading on the main menu, select Remote Management. The Remote Management screen appears: Figure 4-9 2. Select the Allow Remote Management check box. 3. Enter the Remote User Name and Remote Password that will be required to remotely access your gateway.

  • Page 62: Universal Plug And Play (Upnp)

    Wireless Cable Voice Gateway Model CVG834G Reference Manual Universal Plug and Play (UPnP) Universal Plug and Play (UPnP) helps devices, such as Internet appliances and computers, access the network and connect to other devices as needed. UPnP devices can automatically discover the services from other registered UPnP devices on the network.
  • Page 63 Wireless Cable Voice Gateway Model CVG834G Reference Manual To activate UPnP: 1. From the main menu, select UPnP. The UPnP screen displays: Figure 4-10 2. Select the Turn UPnP On check box, and then click Apply. To save, cancel or refresh the table: •...
  • Page 64 Wireless Cable Voice Gateway Model CVG834G Reference Manual 4-14 Managing Your Network v2.0, November 2007...

  • Page 65: Troubleshooting

    Chapter 5 Troubleshooting This chapter gives information about troubleshooting your gateway. For the common problems listed, go to the section indicated. • Is the gateway on? • Have I connected the gateway correctly? Go to “Basic Functions” on page 5-1. •...

  • Page 66: Connecting To The Wireless Voice Gateway Main Menu

    Wireless Cable Voice Gateway Model CVG834G Reference Manual If any of these conditions does not occur, see the table below: Table 5-1. Basic Troubleshooting with LEDs Problem Action Power LED is off. If the Power and other LEDs are off when your gateway is turned on: •...

  • Page 67: Troubleshooting The Isp Connection

    Wireless Cable Voice Gateway Model CVG834G Reference Manual Note: If your PC’s IP address is shown as 169.254.x.x: Recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x.

  • Page 68: Troubleshooting A Tcp/Ip Network Using A Ping Utility

    Wireless Cable Voice Gateway Model CVG834G Reference Manual Troubleshooting a TCP/IP Network Using a Ping Utility Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP network is made easier by using the ping utility in your PC or workstation.

  • Page 69: Testing The Path From Your Pc To A Remote Device

    Wireless Cable Voice Gateway Model CVG834G Reference Manual Testing the Path from Your PC to a Remote Device After verifying that the LAN path works correctly, test the path from your PC to a remote device. From the Windows run menu, type: PING -n 10 <IP address>...
  • Page 70 Wireless Cable Voice Gateway Model CVG834G Reference Manual Troubleshooting v2.0, November 2007...

  • Page 71: Default Settings And Technical Specifications

    Appendix A Default Settings and Technical Specifications Factory Default Settings You can use the reset button located on the front of your device to reset all settings to their factory defaults. This is called a hard reset. • To perform a hard reset, push and hold the reset button for approximately 5 seconds (until the Test LED blinks rapidly).
  • Page 72 Wireless Cable Voice Gateway Model CVG834G Reference Manual Feature Description Wireless Wireless communication Enabled Unique for each wireless voice gateway. Wireless network name (SSID) It is printed on the product label. Security WEP (Wired Equivalent Privacy) 128-bit encryption WEP Keys Unique for each wireless voice gateway.

  • Page 73: Technical Specifications

    Wireless Cable Voice Gateway Model CVG834G Reference Manual Technical Specifications The table below describes the technical specifications for the Wireless Cable Voice Gateway . Feature Description Network Protocol and Standards Compatibility Data and Routing Protocols TCP/IP DHCP server and client...
  • Page 74 Wireless Cable Voice Gateway Model CVG834G Reference Manual Default Settings and Technical Specifications v2.0, November 2007...

  • Page 75: Appendix B Related Documents

    Appendix B Related Documents This appendix provides links to reference documents you can use to gain a more complete understanding of the technologies used in your NETGEAR product. Document Link Internet Networking and TCP/IP http://documentation.netgear.com/reference/enu/tcpip/index.htm Addressing: Wireless Communications: http://documentation.netgear.com/reference/enu/wireless/index.htm Preparing a Computer for http://documentation.netgear.com/reference/enu/wsdhcp/index.htm...
  • Page 76 Wireless Cable Voice Gateway Model CVG834G Reference Manual Related Documents v2.0, November 2007...

  • Page 77: Index

    Index Numerics DMZ Host 3-13 DMZ Server 192.168.0.1, default login 1-6, 2-4, 3-1, 3-3, 3-7 as Host 3-13 DNS Address 1-4 DNS Relay 4-9 Basic Settings 1-7, 1-8 DNS server 1-8 blocking Domain Name 1-4 outbound traffic 3-8 Domain Name Server Address. See DNS Address Web sites 3-3 Ethernet Network Interface Card 1-4 Coaxial cable...
  • Page 78 Wireless Cable Voice Gateway Model CVG834G Reference Manual gateway about B-1 connection diagram 1-4 network configuration default IP address 4-7 Dynamic IP Address 1-8 default login 1-6 Static IP Address 1-8 placement of 2-2, 2-4 NIC. See Ethernet Network Interface Card...
  • Page 79 Wireless Cable Voice Gateway Model CVG834G Reference Manual Rules setting up DMZ Host 3-13 inbound 3-10 VPN Pass-Through 3-6 outbound 3-8 Web Features 3-6 security, adding WEP. See Wireless Settings Web site blocking 3-3 security, adding WPA-PSK. See Wireless Settings Web sites SPI.
  • Page 80 Wireless Cable Voice Gateway Model CVG834G Reference Manual Index-4 v2.0, November 2007...

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