Introduction Thank you for purchasing the color image scanner ScanSnap S1500/S1500M/S1300i/S1300/ S1100 (hereinafter referred to as "the ScanSnap"). This manual provides information about resolutions for troubles that you may have upon installing the software bundled with the ScanSnap, and how to install and uninstall the software.
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Setup DVD-ROM into the DVD-ROM drive. Select [Applications] from the sidebar in Finder, and double-click [ScanSnap] → [Manual] → [Troubleshooting (installation)]. Bundled with ScanSnap S1500 and S1500M *1 : Bundled with ScanSnap S1300 *2 : Bundled with ScanSnap S1300 *3 :...
Introduction ■ About This Manual Structure of This Manual This manual consists of the following: Troubles and Resolutions in Windows This chapter explains about the resolutions for when you failed to install the software bundled with the ScanSnap, or when the ScanSnap does not operate normally after software installation.
Introduction Screen Examples in This Manual Windows screen Screenshots in this manual are used according to guidelines provided by Microsoft Corporation. The screenshots used in this manual are of Windows 7. The actual dialog boxes and operations may differ depending on the operating system. - Taskbar icon TheScanSnap Manager icon is displayed in the menu which appears when you click...
: Adobe Acrobat All the descriptions in this manual assume the usage of Adobe Acrobat bundled with ScanSnap S1500/S1500M. Unless otherwise specified, the term Adobe Acrobat refers to the Adobe Acrobat bundled with ScanSnap S1500/S1500M. Note that Adobe Acrobat may be upgraded without notice.
Contents Introduction ................... 2 ■ About This Manual ............... 4 Troubles and Resolutions in Windows ........9 How to find your resolution ............... 10 If your first attempt to install failed ........... 11 If you have installed the software before ......... 12 ■...
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Contents ■ Dropbox for Windows................44 ■ Evernote for Windows ................46 ■ SugarSync Manager for Windows............48 ■ Scan to Microsoft SharePoint............... 50 ■ Trial software..................52 ■ Adobe Acrobat ..................54 Installing in Mac OS ................56 ■ System requirements ................56 ■...
Troubles and Resolutions in Windows This chapter explains about the resolutions for troubles that you may have upon installing or uninstalling the bundled software in Windows. How to find your resolution..........10 If your first attempt to install failed .
How to find your resolution How to find your resolution When you have trouble installing the software successfully or the ScanSnap does not operate normally after installation is complete, refer to the flow chart below for troubleshooting. "If your first attempt to install failed"...
If your first attempt to install failed If your first attempt to install failed This section explains how to troubleshoot when you failed to install the bundled software the first time. If you have installed any software bundled with the ScanSnap (including models other than S1500/S1500M/S1300i/S1300/S1100) before, refer to "If you have installed the software before"...
If you have installed the software before If you have installed the software before This section explains how to troubleshoot when you failed to reinstall the software in a computer in which the software bundled with the ScanSnap (including models other than S1500/S1500M/S1300i/S1300/S1100) has been installed before.
If you have installed the software before Uninstall the software. For Windows 7 / Windows Vista 1. Select [Start] menu → [Control Panel] → [Programs]. 2. Select [Programs and Features]. A list of installed software is displayed. 3. Select a software to uninstall. The following software must be uninstalled: - ScanSnap Manager - ScanSnap Organizer...
If you have installed the software before For Windows XP 1. Select [start] menu → [Control Panel] → [Add or Remove Programs]. A list of installed software is displayed. 2. Select a software to uninstall. The following software must be uninstalled: - ScanSnap Manager - ScanSnap Organizer - CardMinder...
If you have installed the software before For Windows 2000 ATTENTION For S1300i and S1100, Windows 2000 is not supported. 1. Select [Start] menu → [Settings] → [Control Panel] → [Add/Remove Programs]. A list of installed software is displayed. 2. Select a software to uninstall. The following software must be uninstalled: - ScanSnap Manager - ScanSnap Organizer...
Remove the installation information in the following procedure. ATTENTION If you cannot successfully remove the installation information, contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider. Log on as a user with Administrator privileges.
If you have installed the software before Select the software from which you want to remove the installation information. ScanSnap Manager 1. Select [ScanSnap Manager] and click the [Remove] button. A confirmation message appears. 2. Click the [Yes] button. A message appears to check whether or not to remove the profile information. 3.
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If you have installed the software before ScanSnap Organizer/CardMinder 1. Select [ScanSnap Organizer] or [CardMinder], and click the [Remove] button. A confirmation message appears. 2. Click the [Yes] button. The installation information is removed, and the following message appears. 3. Click the [OK] button to close the [Remove Installation Information] dialog box. By repeating step 5., remove the installation information of all the software listed in the [Remove Installation Information] dialog box.
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If you have installed the software before Confirm that the installation folder no longer exists. If the [ScanSnap] folder remains in the following location, rename the folder (e.g. [-ScanSnap]). This folder can later be deleted once the installation is successfully completed.
If you have installed the software before ■ Installing the software from the [ScanSnap Setup] dialog box Once you have uninstalled the software or removed the installation information, install the software from the [ScanSnap Setup] dialog box. Install the software in the following procedure. Restart your computer.
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If you have installed the software before Click the [Install Products] button. Example: [ScanSnap Setup] dialog box for S1300i The [Install Products] dialog box appears. Click the [ScanSnap] button. Example: [Install Products] dialog box for S1300i The [ScanSnap] dialog box appears, displaying the [Welcome to the InstallShield Wizard for ScanSnap] screen.
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If you have installed the software before If you did not perform the procedure in "Removing the installation information" and then failed to install the software, perform the following procedures again: "Uninstalling the software" (page 12) "Removing the installation information" (page 16) "Installing the software from the [ScanSnap Setup] dialog box"...
If you have installed the software before ■ Installing one software at a time Install the software one by one in the following procedure. Restart your computer. Log on as a user with Administrator privileges. If an anti-virus software is running, disable the software temporarily. ATTENTION If you cannot disable the anti-virus software, check if the software is set to lock the application.
When the ScanSnap Manager icon does not appear When the ScanSnap Manager icon does not appear This section explains how to troubleshoot when the ScanSnap Manager icon does not appear on the taskbar even though you installed the software and connected the ScanSnap to the computer.
When ScanSnap Manager does not operate normally When ScanSnap Manager does not operate normally If the ScanSnap Manager icon is displayed as even though you installed the software and connected the ScanSnap to the computer, perform the following procedures. ■ Removing unnecessary icons from the taskbar Check the software icons on the taskbar, and exit the software that you are not using.
When ScanSnap Manager does not operate normally ■ Checking if ScanSnap Manager is operating normally Turn the ScanSnap off then back on. Make sure to leave at least five seconds between turning the power ON/OFF. If the problem persists, proceed to If you are using a USB hub, connect the ScanSnap to the computer directly with a USB cable.
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When ScanSnap Manager does not operate normally Check the privileges to access the installation files. 1. Select [Start] menu → [All Programs] → [ScanSnap Manager] → [ScanSnap Support Tool]. The [ScanSnap Support Tool] dialog box appears. 2. Click the [Check] button, and proceed by following the instructions displayed on the screen.
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When ScanSnap Manager does not operate normally Recover the connection with the ScanSnap. 1. Select [Start] menu → [All Programs] → [ScanSnap Manager] → [ScanSnap Support Tool]. The [ScanSnap Support Tool] dialog box appears. 2. Click the [Recover] button, and proceed by following the instructions displayed on the screen.
When ScanSnap Manager does not operate normally ■ Removing the ScanSnap's connection information The ScanSnap might have been connected to the computer before you installed the software. In that case, you need to remove the connection information of the ScanSnap. Remove the ScanSnap's connection information in the following procedure.
If the above procedures do not solve the problem, please attach the data of your system information to an email and send it to your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider. For details about how to collect system information, refer to "Troubleshooting" in ScanSnap Manager...
When you cannot uninstall the software When you cannot uninstall the software This section explains how to troubleshoot when you cannot uninstall ScanSnap Manager, ScanSnap Organizer or CardMinder. Restart the computer and log on as a user with Administrator privileges. Remove the installation information.
Troubles and Resolutions in Mac OS This chapter explains about the resolutions for troubles that you may have upon installing the bundled software in Mac OS. If you have installed the software before ........33 If you failed to install Evernote for Mac .
If you have installed the software before If you have installed the software before This section explains how to troubleshoot when you failed to reinstall the software in a computer in which the software bundled with the ScanSnap (including models other than S1500/S1500M/S1300i/S1300/S1100) has been installed before.
If you failed to install Evernote for Mac If you failed to install Evernote for Mac If you try to install "Evernote for Mac" that is bundled with the ScanSnap when Evernote for Mac is already installed in your computer, an error message may appear. In that case, perform the following procedure.
Installing the Software This chapter explains how to install the software bundled with the ScanSnap. Installing in Windows ..........36 Installing in Mac OS .
Installing in Windows Installing in Windows This section explains how to install the software in Windows. ■ System requirements Windows 7 Windows Vista Windows XP Windows 2000 Operating system (32 bit/64 bit) (*1) (32 bit/64 bit) (*2) (32 bit) (*3) ®...
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Installing in Windows ATTENTION If the system requirements above are not satisfied, the ScanSnap may not operate. Do not use the USB port on the keyboard or the monitor to connect the ScanSnap (it may not function properly). Make sure to use a powered hub equipped with an AC adapter if you are using a commercially available USB hub.
Installing in Windows ■ How to install the software When you insert the Setup DVD-ROM into the DVD-ROM drive on your computer, the [ScanSnap Setup] dialog box appears. Example: [ScanSnap Setup] dialog box for S1300i The functions of each button in the [ScanSnap Setup] dialog box are as follows. Button Function Readme...
Installing in Windows ■ ScanSnap software Install the following software: ScanSnap Manager ScanSnap Organizer CardMinder ABBYY FineReader for ScanSnap The procedure is as follows. Turn on the computer and log on as a user with Administrator privileges. Insert the Setup DVD-ROM into the DVD-ROM drive. The [ScanSnap Setup] dialog box appears.
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Installing in Windows Click the [ScanSnap] button. Example: [Install Products] dialog box for S1300i The [ScanSnap] dialog box appears, displaying the [Welcome to the InstallShield Wizard for ScanSnap] screen. Click the [Next] button. The [ScanSnap Setup] dialog box appears. Read the message about anti-virus software, and click the [OK] button. The [Select Features] screen appears.
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Installing in Windows Confirm the check boxes of the software that you want to install are selected, and click the [Next] button. ATTENTION The software will not be installed unless the check box is selected. Note that you must install ScanSnap Manager. Also, it is recommneded to install all software in order to utilize the features of the ScanSnap.
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Installing in Windows Read the explanation, and then click the [Next] button. The [Install Complete] screen appears. Go to step Read the instuctions, and click the [Next] button. The [ScanSnap S1100 How to load a document (2/2)] screen appears.
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Installing in Windows Read the instructions, and click the [Next] button. The [Install Complete] screen appears. Click the [Finish] button. Remove the Setup DVD-ROM from the DVD-ROM drive. ATTENTION If the installation is not successfully completed, refer to "Troubles and Resolutions in Windows" (page...
Installing in Windows ■ Dropbox for Windows ATTENTION To display the Dropbox for Windows download web page from the [Install Products] dialog box, you need the Setup DVD-ROM bundled with S1300i. HINT An Internet connection is required to install Dropbox for Windows. The procedure is as follows.
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Installing in Windows Click the [Dropbox] button. Example: [Install Products] dialog box for S1300i A web browser starts up and the Dropbox for Windows download web page opens. Download and install Dropbox for Windows. When the installation is complete, remove the Setup DVD-ROM from the DVD-ROM drive.
Installing in Windows ■ Evernote for Windows The procedure is as follows. Turn on the computer and log on as a user with Administrator privileges. Insert the Setup DVD-ROM into the DVD-ROM drive. The [ScanSnap Setup] dialog box appears. HINT If the [ScanSnap Setup] dialog box does not appear, double-click "ScanSnap.exe"...
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Installing in Windows Click the [Evernote] button. Example: [Install Products] dialog box for S1300i Installation starts. Follow the instructions on the screen to complete the installation. Click the [Finish] button when the installation complete notification is displayed. Remove the Setup DVD-ROM from the DVD-ROM drive.
Installing in Windows ■ SugarSync Manager for Windows HINT An Internet connection is required to install SugarSync Manager for Windows. The procedure is as follows. Turn on the computer and log on as a user with Administrator privileges. Insert the Setup DVD-ROM into the DVD-ROM drive. The [ScanSnap Setup] dialog box appears.
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Installing in Windows Click the [SugarSync] button. Example: [Install Products] dialog box for S1300i A web browser starts up and the SugarSync Manager for Windows download web page opens. Download and install SugarSync Manager for Windows. When the installation is complete, remove the Setup DVD-ROM from the DVD-ROM drive.
Installing in Windows ■ Scan to Microsoft SharePoint The procedure is as follows. HINT For details about system requirements and notes on installation, refer to "Readme" of Scan to Microsoft SharePoint. Click the [Scan to Microsoft SharePoint] button in the [Readme] dialog box to open the Readme file.
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Installing in Windows Click the [Scan to Microsoft SharePoint] button. Example: [Install Products] dialog box for S1300i Installation starts. Follow the instructions on the screen to complete the installation. Click the [Close] button when the installation complete notification is displayed. Remove the Setup DVD-ROM from the DVD-ROM drive.
Installing in Windows ■ Trial software The procedure is as follows. HINT For details about system requirements and installation, refer to "Readme" of the trial version software. Click on the name of the software in the [Trial Software] dialog box, then click the [Readme] button to open the Readme file.
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Installing in Windows Click the button of the trial software you want to install. The setup dialog box of the trial software appears (e.g. [Rack2-Filer Setup]). Click the [Install Product] button. Installation starts. Follow the instructions on the screen to complete the installation. Click the [Finish] button when the installation complete notification is displayed.
Installing in Windows ■ Adobe Acrobat Install Adobe Acrobat in the following procedure. ATTENTION Adobe Acrobat DVD-ROM for Windows is bundled with S1500. Adobe Acrobat can be used in the following operating systems: - Windows 7 - Windows Vista (Service Pack 2 or later required) - Windows XP (Service Pack 3 or later required) Additional requirements are as follows: - Internet Explorer 7.0 or later / Firefox 3.5 or later...
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Installing in Windows Click the [Next] button. Follow the instructions on the screen to complete the installation. HINT For details about the installation of Adobe Acrobat, refer to "Readme" included on the Adobe Acrobat DVD-ROM. To open Readme, open the file below via Windows Explorer. DVD-ROM drive: \ReadMe.htm For details about how to use Adobe Acrobat, refer to the Adobe Acrobat Help.
Installing in Mac OS Installing in Mac OS This section explains how to install the software in Mac OS. ■ System requirements Operating system Mac OS X v10.4 Mac OS X v10.7 Mac OS X v10.6 Mac OS X v10.5 (*1) (*2) ®...
Installing in Mac OS ■ How to install the software When you insert the Setup DVD-ROM into the DVD-ROM drive on your computer, the [ScanSnap] window appears. Example: [ScanSnap] window for S1300i The functions of each icon in the [ScanSnap] window are as follows. Icon Function ScanSnap...
Installing in Mac OS ■ ScanSnap software Install the following software: ScanSnap Manager ABBYY FineReader for ScanSnap Cardiris The procedure is as follows. Turn on the computer and log in as a user with Administrator privileges. Insert the Setup DVD-ROM into the DVD-ROM drive. The [ScanSnap] window appears.
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Installing in Mac OS Click the [Continue] button. The [Install ScanSnap] window appears, displaying the [Welcome to the ScanSnap Installer] screen. Click the [Continue] button. The [Important Information] screen appears. Read [Important Information], and then click the [Continue] button. The [Software License Agreement] screen appears. Read the "END-USER LICENSE AGREEMENT", and click the [Continue] button.
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Installing in Mac OS To accept the license agreement, click the [Agree] button. The [Standard Install on "disk name"] screen appears. Click the [Install] button. HINT To install only ScanSnap Manager, clear the [ABBYY FineReader for ScanSnap] and [Cardiris] checkboxes in the [Custom Install on "disk name"] screen which is displayed by clicking the [Customize] button.
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Installing in Mac OS Enter the user name and password for a user with Administrator privileges, and click the [Install Software] button ([OK] button on Mac OS X v10.6 or earlier). Installation starts. On S1300i, the [About ScanSnap’s Auto Power OFF function] screen appears. Go to step On S1500/S1500M/S1300, the message "The installation was successful"...
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Installing in Mac OS Read the instructions, and click the [Continue] button. The [ScanSnap S1100 how to load a document 2] screen appears. Read the instructions, and click the [Continue] button. The message "The installation was successful" appears on the screen. Click the [Close] button.
Installing in Mac OS ■ Dropbox for Mac ATTENTION To display the Dropbox for Mac download web page from the [Other software] window, you need the Setup DVD-ROM bundled with S1300i. HINT An Internet connection is required to install Dropbox for Mac. The procedure is as follows.
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Installing in Mac OS Double-click the [Dropbox] icon. A web browser starts up and the Dropbox for Mac download web page opens. Download and install Dropbox for Mac. When the installation is complete, remove the Setup DVD-ROM from the DVD-ROM drive.
Installing in Mac OS ■ Evernote for Mac The procedure is as follows. Turn on the computer and log in as a user with Administrator privileges. Insert the Setup DVD-ROM into the DVD-ROM drive. The [ScanSnap] window appears. Double-click the [Other Software] icon. Example: [ScanSnap] window for S1300i The [Other Software] window appears.
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Installing in Mac OS Double-click the [Evernote] icon. A confirmation message appears. To accept the license agreement, click the [Agree] button. A window to start installing Evernote for Mac appears.
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Installing in Mac OS Drag the [Evernote] icon onto the [Applications] icon. Evernote for Mac is copied into the [Applications] folder. When the copying is finished, drag the Evernote icon on the desktop into the Trash. Remove the Setup DVD-ROM from the DVD-ROM drive. ATTENTION If the installation is not successfully completed, refer to "Troubles and Resolutions in Mac OS"...
Installing in Mac OS ■ SugarSync Manager for Mac HINT An Internet connection is required to install SugarSync Manager for Mac. The procedure is as follows. Turn on the computer and log in as a user with Administrator privileges. Insert the Setup DVD-ROM into the DVD-ROM drive. The [ScanSnap] window appears.
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Installing in Mac OS Double-click the [SugarSync] icon. A web browser starts up and the SugarSync Manager for Mac download web page opens. Download and install SugarSync Manager for Mac. When the installation is complete, remove the Setup DVD-ROM from the DVD-ROM drive.
Installing in Mac OS ■ Adobe Acrobat Install Adobe Acrobat in the following procedure. ATTENTION Adobe Acrobat DVD-ROM for Mac OS is bundled with S1500M. Adobe Acrobat can be used in the following operating systems: - Mac OS X v10.6 (Adobe Acrobat 9.1 or later required) - Mac OS X v10.5 - Mac OS X v10.4.11 Additional requirements are as follows:...
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Installing in Mac OS Drag the [Adobe Acrobat 9 Pro] icon onto the [Applications] icon. [Adobe Acrobat 9 Pro] is copied into the [Applications] folder. When the copying is finished, install Adobe Acrobat in the following procedure. 1. Double-click the [Applications] icon. 2.
Uninstalling the Software This chapter explains how to uninstall the software bundled with the ScanSnap. For details about installation, refer to "Installing the Software" (page 35). Uninstalling in Windows ..........73 Uninstalling in Mac OS.
Uninstalling in Windows Uninstalling in Windows This section explains how to uninstall the following software: ScanSnap Manager ScanSnap Organizer CardMinder ABBYY FineReader for ScanSnap Evernote for Windows Scan to Microsoft SharePoint The procedure is as follows. Turn on the computer and log on as a user with Administrator privileges. Exit all running software.
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Uninstalling in Windows Click the [Uninstall] button. A confirmation message appears. Click the [Yes] button. The software is uninstalled. ATTENTION Screen displays may vary slightly depending on the operating system that you are using. In that case, follow the instructions by the operating system. Example: - [Programs and Features] In Windows XP: [Add or Remove Programs]...
Uninstalling in Mac OS Uninstalling in Mac OS This section explains how to uninstall the following software: ScanSnap Manager ABBYY FineReader for ScanSnap Cardiris Evernote for Mac ■ ScanSnap Manager Turn on the computer and log in as a user with Administrator privileges. From Finder, select [Applications] and double-click [ScanSnap] →...
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Uninstalling in Mac OS HINT If ScanSnap Manager has been configured as a login item with a user account other than the current one, remove it in the following procedure: 1. Log in under the user account where ScanSnap Manager is set as a login item. 2.
Uninstalling in Mac OS ■ ABBYY FineReader for ScanSnap Turn on the computer and log in as a user with Administrator privileges. Exit ABBYY FineReader for ScanSnap if it is running. One of the following application names is displayed on the menu bar: FineReader for ScanSnap Scan to Excel Scan to Searchable PDF...
Uninstalling in Mac OS ■ Cardiris Turn on the computer and log in as a user with Administrator privileges. Exit Cardiris if it is running. From Finder, select [Applications] → [Cardiris for ScanSnap], and drag the [Cardiris for ScanSnap] folder into the Trash. HINT For Mac OS X v10.5/Mac OS X v10.4, also perform the following.
Uninstalling in Mac OS ■ Evernote for Mac Turn on the computer and log in as a user with Administrator privileges. Exit Evernote if it is running. If the Evernote icon ( ) is displayed on the right side of the menu bar, click the icon and select [Quit] from the menu that appears.
Index ....... 57 [ScanSnap] window ....68 SugarSync Manager for Mac ABBYY FineReader for ScanSnap ... 48 SugarSync Manager for Windows .......... 39 Windows ........... 58 Mac OS Adobe Acrobat .......... 54 Windows ........52 Trial software ........... 70 Mac OS Uninstall ..........
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Troubleshooting (installation) P3PC-3702-01ENZ0 Issue date : March 2012 Issued by : PFU LIMITED The contents of this manual are subject to change without notice. PFU LIMITED assumes no liability for incidental or consequential damages arising from the use of this product, and any claims by a third party. Copying of the contents of this manual, in whole or in part, as well as the scanner applications is prohibited under the copyright law.