Guarantee; Technical Information - BT Starter Kit 2 User Manual

8157 Softphone SK2 UG Iss.3 [1]
16 16 General information

Guarantee

Your BT Broadband Talk Softphone SK2 is guaranteed
for a period of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT's or its agent's
discretion, the option to replace the BT Broadband
Talk Softphone SK1 or any component thereof, (other
than batteries), which is identified as faulty or below
standard, or as a result of inferior workmanship or
materials. Products over 28 days old from the date of
purchase may be replaced with a refurbished or
repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent as
instructed.
• This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
• This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
Prior to returning your product, please read the Help
section beginning on page 13 or contact the Helpline
on 0870 2400 433 for assistance. In the unlikely
event of a defect occurring, please follow the
Helpline's instructions for replacement or repair.
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Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, we recommend that you contact
BT's approved repair agent Helpdesk Solutions on
0870 240 5029 or a local qualified repairer.
Returning your product
If the Helpline is unable to remedy your problem they
will ask you to return the product. Where possible,
pack the product in its original packaging. Please
remember to include all parts. (Please note that we
cannot take responsibility for goods damaged in
transit.) Please obtain and keep proof of posting from
the Post Office.

Technical information

For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is required
so please keep your receipt.