Troubleshooting - VTech CS6199-4 User Manual

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at www.vtechphones.com or
call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or
call 1 (800) 267-7377.
My telephone does not work at all.
• Make sure the battery is installed and charged correctly. For optimum daily performance,
return the handset to the telephone base or charger after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a
wall switch.
• Make sure the telephone line cord is plugged firmly into the telephone base and the
wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately  seconds, then
plug it back in. Allow up to one minute for the cordless handset and telephone base
to synchronize.
• Charge the battery in the handset for up to  hours.
• If the battery is completely depleted, charge the handset for at least 30 minutes before use.
• Remove the battery and then install it again. If that still does not work, it may be necessary
to purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the wiring or the
telephone service. Contact your telephone service provider.
I cannot dial out.
• Try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the handset takes a second or
two to synchronize with the telephone base before producing a dial tone. Wait an extra
second before dialing.
• If other telephones in your home are having the same problem, the problem is in the wiring
or telephone service. Contact your telephone service provider (charges may apply).
• Eliminate any background noise. Mute the cordless handset before dialing, or dial from
another room in your home with less background noise.
The answering system does not answer after the correct number of rings.
• Make sure the answering system is on. When the answering system is on, the
ANS ON/OFF light on the telephone base should be lit and ANS ON should display on
the handsets.
• If toll saver is selected, the number of rings changes to two when there are new
messages waiting.
• If the memory is full or if the answering system is off, the answering system answers after
0 rings.
• In some cases, the answering system is affected by the ringing system used by your
telephone service provider.
• If you subscribe to voicemail service, change the number of rings so that your answering
system answers before your voicemail answers. To determine how many rings activate
your voicemail, please contact your telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with answering systems.
The answering system does not record messages.
• Make sure the answering system is on.
• When the answering machine memory is full, it does not record new messages until some
old messages are deleted.
• If you subscribe to voicemail service, change the number of rings so that your answering
system answers before your voicemail answers. To determine how many rings activate
your voicemail, please contact your telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with answering systems.
The messages on the answering system are incomplete.
• If a caller leaves a very long message, part of it may be lost when the answering system
disconnects the call after the preset recording time.
• If the memory on the answering system becomes full during a message, the answering system
stops recording and disconnects the call.
• If the caller's voice is very soft, the answering system may stop recording and disconnect the call.
I have accidentally set my LCD language to Spanish or French, and I don't
know how to change it back to English.
While the phone is not in use, press MENU once then enter 364#.
•
While on a call, press MENU once then enter 364#. Then press OFF to exit the menu.
•
To register HS... and ...see manual appear alternately on the handset and it
does not work at all.
• The handset may be deregistered from the telephone base. Follow the steps below to register the
handset to the telephone base.
. Place the non-registered handset in the telephone base.
. Wait for about 0 seconds. The handset shows Registering... and then Registered
briefly. You hear a confirmation tone when the registration process completes.
Common cure for electronic equipment.
• If the telephone is not responding normally, put the cordless handset in the telephone base.
If it does not respond, try the following (in the order listed):
. Disconnect the power to the telephone base.
. Disconnect the battery on the cordless handset.
3. Wait a few minutes before connecting power to the telephone base.
4. Install the battery again and place the cordless handset in the telephone base.
. Wait for the cordless handset to synchronize with the telephone base.
Allow up to one minute for this to take place.
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