US Fleet Tracking PT-X5 User Manual page 20

I got onto Live Chat Support at 4am and nobody
answered.
Live Chat is staffed from 7am to 7pm Monday through
Friday, and 9am to 4pm on Saturdays. Our intent here is to
fully support business hours throughout the continental US,
opening at 8am New York time and closing at 5pm California
time.
We could conceivably farm our live support out to India,
but... we doubt our customers would appreciate that. And if
we staffed personnel around-the-clock to accommodate that
occasional 4am support call, the cost of monthly service
would have to increase to offset the costs to pay those
additional personnel (and we know nobody wants higher
monthly rates).
As we continue to grow, we may well evolve into a 24x7
technical support schedule. At this time, however, tech
support is only staffed from 7am to 7pm.
My SMS alerts and/or email alerts aren't coming
through. What's wrong with the system?
There are several possible reasons for this problem. Either
(A) you did not check the box in front of the SMS entry on
the Alert Editor, (B) you have a 1 in front of your number
(14057491105) when the 1 is not supported by your wireless
carrier, (C) you do NOT have a 1 in front of your number and
the carrier requires it, (D) the SMS text message was caught
by a spam filter at your local wireless carrier (they decided it
was spam), or (E) the wireless carrier simply failed to deliver
the message.
Wireless carriers do not guarantee delivery of SMS text
messages. We've seen cases where some messages were
delivered in 20 seconds, while others were delivered days
later.
To confirm Alert notifications are being sent properly, set up
an email alert (and make sure the email isn't going into your
spam filter).
20 PT-X5 User's Guide| US Fleet Tracking Corp.
When I go into Directions & Routing, I don't get
the directions.
Your browser is disabling pop-ups. Enable pop-ups (either
once, or for the entire site) and a separate browser will
appear with turn-by-turn driving directions when you
request a route.
When I search for any item – tires, food, fuel, etc
- nothing comes up on the map.
The map will show telephone book entries for the area
viewed on the map. You may want to zoom the map out
slightly to encompass a larger area to ensure the viewed
map area includes businesses like those for which you've
searched.
My activity panel doesn't show anything
moving. What's up with that?
The activity panel shows the flow of data as it is received
from your devices. If you have only a single device which is
not moving, you will see nothing scrolling. When the vehicle
moves, you will see one line scroll past each time the vehicle
updates its position.
The more moving vehicles you have on the map, the more
data is transmitted, thus the data will transmit more
frequently and scroll through the Activity Panel faster. The
purpose of the Activity Panel is to enable you to quickly see
which vehicles are moving.
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