Faq (Frequently Asked Questions) - US Fleet Tracking PT-X5 User Manual

I just activated my service. Why doesn't my
device show on the map?
The device cannot show its location on the map until after it
makes its first transmission. Take the device for a drive and
it should immediately begin tracking.
My map screen shows where the device was
yesterday. Today it's in a completely different
place, but the map still shows the old location.
Are the satellites down?
The satellites don't go down. The problem is that the device
has not transmitted its location to the server since the last
location shown on the map.
Either (A) the device does not have power, (B) it doesn't
have a view of the sky (and therefore cannot calculate its
location), or (C) the device is in an area with no wireless data
service, and therefore cannot transmit its location.
We recommend a physical inspection of the device. It's
possible the SIM door (the tab on the right side of the device
which covers the SIM card) may be open, the device may be
turned off, or the GPS receiver may be turned off on the
device.
My device/devices were moving on the map at
60mph and suddenly they stopped moving in
the middle of the highway. Is your system
down?
Our system isn't down. It's far more likely your browser has
disconnected from (lost its socket connection to) our server.
Users of wireless networks are more likely to experience this
problem than users on physical wired connections.
Simply log back into the website to reconnect to our server
and see current locations of your vehicles.
US Fleet Tracking Corp. | PT-X5 User's Guide 19