Live Chat Support - US Fleet Tracking PT-X5 User Manual

can simply type the latitude and longitude and
click the "Find Street Address" button.
To place the marker on the map, click the "Add
Address" button at the lower right corner of the
Address Editor window. A target icon will appear
at the location specified. When your mouse is
placed over this target icon on the map, a small
window will appear providing complete address
information.
To remove an address marker, simply select that
item in the list on the left side of the Address
Editor Window and click the "Remove" button.
When you are finished creating or editing your
address markers, click the [X] at the upper right
corner of the Address Editor Window to close and
resume normal operations.

LIVE Chat Support

In yet another of our continuing pattern of
industry firsts (and our undying dedication to
world-class customer support), US Fleet Tracking
provides LIVE on-line chat support from within
the vehicle tracking application itself.
With LIVE Chat Support embedded directly into
our tracking system (See Figure 15.0), you can ask
questions or be given direction on how to use
specific parts of our system even while you
continue to interact with the system. There is no
need to close the chat window or go try
something and come back. In fact, you can leave
the Live Support window open even while you
manipulate the map – zoom in, zoom out, pan the
15.0 – Live Chat Support is an integral part of our product.
map, select an individual vehicle or all vehicles, or
even run reports or historical playback.
No other vehicle tracking product on the market
provides such an advanced level of technical
support and assistance to the user community –
because no other vehicle tracking company cares
as deeply about the satisfaction of its clients.
To talk with a LIVE support engineer, simply select
the Live Support tab on the control panel, and
click the button labeled "Live Support System". A
window will appear at the top of your screen
similar to the one provided in figure 15.0.
To send a message to Tech Support, simply type
your question into the lower box, and hit "enter"
when you are finished. The upper box will show
the conversation between yourself and US Fleet
Tracking support as each question is answered.
Currently, we provide live online support between
7am and 7pm (Central Time) Monday through
Friday and 9am through 4pm (Central Time) on
Saturday.
US Fleet Tracking Corp. | PT-X5 User's Guide 15