Troubleshooting And Tips - Whynter 2 Quart IC-2L Instruction Manual

Troubleshooting and Tips

Many common ice cream maker problems are easily resolved. Try the troubleshooting suggestions below to
see if the problems can be resolved before having to contact the Whynter Service Department.
Problem
Ice cream maker churning
blade and motor not working
Ice cream maker does not
freeze
Ice cream maker compressor
does not run when operation
of the unit has been resumed
Ice Cream maker makes loud
noises or grinding noise
Ice cream is not firm enough
Ice cream maker stops churn-
ing before ice cream is ready
Ice cream too icy
Possible Causes
 Mixture is too hard
 Churn motor not fully inserted
 Freezing bowl not in place
 Handle of the freezing bowl is not
placed properly
 Room's ambient temperature is
too high
 Ice cream mixture temperature is
too warm
 The volume of the mixture is more
than required measurement
 The ice cream maker has en-
tered a three minute compressor
lockout
 Churn motor is not completely
inserted to the plug on the main
body of the ice cream maker
 Ingredients were warm or at room
temperature before placing in the
bowl
 The ice cream maker lid was
opened and closed too many
times during the freezing process.
 The freezing bowl has a thick
coating of ice on the walls.
 Too much mix-in ingredients are
added causing the churn blade to
jam
 Mix-in ingredients, such as choco-
late chips or chopped nuts, added
too soon
 Low-fat ice cream is being made
 Too much water in the mixture
 Sugar in the mixture is not dis-
solved
12
Solutions
 Power off the unit and wait for the mix-
ture to be soften
 Make sure that the churn motor is
completely inserted into the churn mo-
tor plug. It is common that if the churn
motor is just sitting on the plug but not
completely inserted
 Insert the freezing bowl properly inside
the unit
 Make sure that the handle of the re-
movable mixing bowl is tucked next to
the groove in the rubber seal
 Choose a well-ventilated area with
temperatures above 60°F (16°C) and
below 90°F (32°C)
 Use refrigerated mixture and make
sure that your pre-mixture does not go
over top dasher of the churn blade
 Make sure that the pre-mixture does
not exceed the -H- line to avoid over-
flow
 This three minute time delay helps ex-
tend the life of the compressor. Once
delay elapses, the compressor will en-
gage and the ice cream maker will
start cooling again
 Contact Whynter Service Department
 Make sure that the churn motor is
completely inserted into the churn mo-
tor plug. It is common that if the churn
motor is just sitting on the plug but not
completely inserted
 Use refrigerated mixture that does not
go over top dasher of the churn blade
 Refrain from opening the lid many
times
 After washing, dry completely prior to
placing back in ice cream maker
 Wait until ice cream mixture is thick-
ened or frozen before adding ingredi-
ents
 Use whole milk or buttermilk instead of
nonfat milk
 Put the sugar on the fruit and let it melt
in the fruit's juices instead of using syr-
up
 Make sure sugar is well-dissolved