Troubleshooting - HP D7808A User Manual

Symptom
Disconnection
Low speed
connection
Unable to find
modem
An application is
unable to find or
to use the modem.
(The exact
Settings
message depends
on the application
used.)
Question to Ask
Windows 95 and
Windows 98: Follow the
instructions on page 36
to check the driver
installation.
Windows NT 4.0: Follow
the instructions on
page 37 to check the
driver installation.
Check if you have more
than one modem installed.


To do this, click Start


Control Panel,
double-click Modems. Do
you have more than one
modem listed?
No
Possible Cause
No data was exchanged for
a period of time, therefore
there was a timeout and
the modem disconnected.
Bad line quality or
bad connection.
Bad line quality or
bad connection.
Remote modem does
not support high speed
connection.
Modem driver incorrectly
installed
You have more than one
modem driver installed.
(Driver installed twice,
Yes
modem replaced, modem
moved to a different PCI
slot, or more than one
modem card installed
in PC.)
Application is not set up
to use modem.

Troubleshooting

Step 3: Use the Troubleshooting Tree
Recommended Action
No action to take.
A timeout is normal if no data
is being exchanged for a
period of time.
Try again later.
Try again later.
No action to take.
Re-install the modem driver:
1. Remove the current modem
driver (if there is one). To
do this, click Start


Settings Control Panel,
double-click Modems, select
modem and click Remove.
2. Install modem driver
(refer to Step 3 on page 18).
1. Determine which modem
driver to use. Choose the HP
Fax Modem that is working
correctly. (If there are several
HP Fax Modems, select
the one with the highest #
number.) To check if the
chosen driver is working,
follow Step 2 on page 36.
2. Set up the application to
use the modem. Refer to the
application's documentation
to learn how to do this.
In RingCentral Fax:
Click the Menu button, click


Configure
the Modem tab, then click
the Select button.


Options, click
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English