AT&T E5911 User Manual page 54

Appendix
Troubleshooting
My cordless
handset does
not ring when I
receive a call
• Make sure that the ringer is not turned off. Refer to the
section(s) on ringer selection in this user's manual.
• Make sure the telephone line cord is plugged securely into
the telephone base and the telephone jack. Make sure the
power cord is securely plugged in.
• The cordless handset may be too far from the telephone
base.
• Charge the battery in the cordless handset for at least 16
hours. For optimum daily performance, return the cordless
handset to its base when not in use.
• You may have too many extension phones on your tele-
phone line to allow all of them to ring simultaneously. Try
unplugging some of the other phones.
• The layout of your home or office might be limiting the
operating range. Try moving the telephone base to another
location, preferably on an upper floor.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may apply).
• Test a working phone at the phone jack. If another phone
has the same problem, the problem is the phone jack.
Contact your local telephone company (charges may apply).
• Other electronic products can cause interference with
your cordless phone. Try installing your phone as far away
as possible from electronic devices like wireless routers,
radios, radio towers, pager towers, cell phones, intercoms,
room monitors, televisions, personal computers, kitchen
appliances and other cordless phones.
• Your line cord might be malfunctioning. Try installing a new
line cord.
• Re-install the battery pack, and place cordless handset in
the telephone base.
• Wait for the cordless handset to re-establish its connection
with the telephone base. Allow up to one minute for this to
take place.
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