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Troubleshooting ActiveSync
When ActiveSync does not work
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Check whether the USB cable is properly connected to the cradle and the PC's USB port.
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Check whether the power of the M3 and LCD is on.
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Select File > Connection Setting from the ActiveSync program, and then open the window.
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Check whether the [Allow USB connection with this desktop computer] item is checked.
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If not checked, then check the option and try Sync again.
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Conduct a soft or hard reset, and then try Sync again. The currently running software must be terminated and data must be
saved before the reset.
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Double click the Device Manger button in the [Hardware] tab from Start > Setting > Control Panel > System menu of PC.
Check whether there is a yellow exclamation mark on any of the items below [General Purpose Serial Bus Controller] in the
[Windows CE USB Device] folder.
If there are any yellow exclamation marks shown on the icons.
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Select Microsoft USB Sync in Windows CE USB Devices folder.
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Select the Driver Update button in [Driver] tab.
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When the [Device driver update wizard] window appears, press the Next button, select 'Search Appropriate Driver', and then
click the [Next] button.
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Check the Microsoft Windows Update and click the Next button
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The latest USB driver will be automatically downloaded from MS over the internet.
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Reboot the PC and run ActiveSync again.
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