Frequently Asked Questions - Bell Fibe Internet Reference Manual

Frequently asked questions

Q. Why do I get an error message after entering my Bell Internet User ID
and Access Password?
A. Ensure you enter your user ID and password correctly. These are case
sensitive. Both your Bell Internet user ID (b1#) and access password
were provided to you when you registered.
Q. My computer detects my wireless network but says it can't access the
network. Why?
A. Ensure you have entered the correct Network name and/or Wireless
security key as they are case sensitive. The Connection Hub is
capable of setting up networks with WEP, WPA, WPA2. Ensure that
you are using a wireless adapter that is capable of the type of
wireless security your wireless network is on. Otherwise, you may
have to change the type of wireless security on the Connection Hub
to match the capabilities of your adapter.
Q. Why can't I access devices within the local area network?
A. The devices may not be configured to receive an IP address
automatically. Check the devices that are not available within the
network and check the IP Address settings.
Q. My Connection Hub is not running properly after a power outage.
What can I do?
A. R eboot the Connection Hub by unplugging the power supply. Wait 10
seconds before plugging it back in.
Q. What can I do if I am experiencing speeds that are slower than normal?
A. T ry restarting/rebooting your Connection Hub. Unplug it and wait 10
seconds before plugging it back in. You should always try this as a
first step before calling for technical support.
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FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 22 11-06-24 4:09 PM