Bell Fibe Internet Reference Manual

Fibe internet connection hub
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Fibe Internet Connection Hub
Reference Guide
FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 1
11-06-24 4:09 PM

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Summary of Contents for Bell Fibe Internet

  • Page 1 Fibe Internet Connection Hub Reference Guide FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 1 11-06-24 4:09 PM...
  • Page 2 Bell Internet Service Agreement Use of the Bell Internet service is subject to the terms and conditions of the applicable Bell Internet Service Agreement. By installing and/or using the service, you are accepting these terms and conditions. The Bell Internet Service Agreement is included in your installation kit and is available at bell.ca/agreements.
  • Page 3 Internet experience. Email With Bell Mail, you will be able to send and receive email from anywhere. You can create a Bell email address during the online activation process. Bell Customer Service will email you from time to time with important and helpful information about updates and changes to your Bell Fibe Internet service.
  • Page 4: Table Of Contents

    Table of contents Bell Fibe Internet personal account details ............5 Customer Support Quick Reference ................6 The Connection Hub ......................7 Setting up a wireless connection ................8 Connecting a USB device to the Connection Hub ...........11 Setting an admin password ..................15 Modifying the Connection Hub settings ...............16...
  • Page 5: Bell Fibe Internet Personal Account Details

    _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ • Accessing and creating Bell email accounts...
  • Page 6: Customer Support Quick Reference

    Customer support quick reference Bell online service bell.ca/service Help with your services My Internet bell.ca/myinternet Manage your Bell account online Internet check up bell.ca/internetcheckup Automated troubleshooting tool Internet security and service bell.ca/securityandinternet Protect yourself and computer while online Service status bell.ca/servicestatus...
  • Page 7: The Connection Hub

    The Connection Hub The Connection Hub is your key to getting Fibe Internet. Use this chart to familiarize yourself with it. LED lights Power HPNA Internet Wireless Buttons Wireless FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 7 11-06-24 4:09 PM...
  • Page 8: Setting Up A Wireless Connection

    Setting up a wireless connection There are two ways that you can set up your wireless Home Network connection. Primary wireless network Connect to the Internet and shared devices connected to your home network through the Connection Hub. The wireless SSID (Network name) and WPA2 password on the back of your Connection Hub are used for the “Primary”...
  • Page 9 Note: If you are experiencing difficulties, ensure you use the utilities in Windows for connecting to wireless networks and not the software that comes with your wireless client. Windows 7 • C lick on the wireless bar located to the right of the system bar. • T he list of available wireless networks appears with your network name. Click Refresh network list if it does not appear. • S elect your network name, and click Connect.
  • Page 10 Windows Vista • C lick Start, then Connect to. • Y our network name will appear. If not, click the two arrows in the top right corner. • T ype your 8-digit WPA2 key in the Security key or Passphrase text box. • C lick Connect. Windows XP • C lick the wireless networks detected message or double-click the icon in your system tray. • Y our network name will appear. Double click it.
  • Page 11: Connecting A Usb Device To The Connection Hub

    Connecting a USB device to the Connection Hub Storage Devices Share files within your home network by connecting a USB storage device (i.e. flash drive, external hard drive, etc.) to the Connection Hub. All users connected to the home network will be able to see, add, modify and delete any files on the attached device (except when connected via Guest wireless).
  • Page 12 Mapping your USB Storage Device: You can map your USB storage device to your computer which will enable you to see the USB device listed within your My Computer folder, even after the computer has been rebooted. Once you have mapped the device, your Computer folder will show your USB storage device similar to this: FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 12 11-06-24 4:09 PM...
  • Page 13 To Map a Storage Device to the Connection Hub: Windows 7: - G o into the Computer folder and locate Map network drive on the top menu. - I n the window that pops up, type in the Folder textbox: \\mynetwork\YOUR_USB_NAME, where YOUR_USB_NAME corresponds to the name of your USB device. Your USB name can be found in My Computer if it is plugged into your computer.
  • Page 14 My Computer if it is plugged into your computer. For more information, go to bell.ca/support. IMPORTANT: It is your responsibility to create data backups prior to using USB storage devices with the Connection Hub. Bell and its agents will not be held responsible for any loss of data. Printers Share a USB printer on the home network by connecting it to the Connection Hub.
  • Page 15: Setting An Admin Password

    The Connection Hub's printer USB functionality is available for use. However, the configuration and use of this printer functionality is not supported by Bell Internet Technical Support. Setting an admin password An Admin Password is used for security. If you do change your Admin Password, be sure to write it down and keep it handy for future reference.
  • Page 16: Modifying The Connection Hub Settings

    Modifying the Connection Hub settings You can manually configure settings on your Connection Hub. To access and modify these settings: 1. O pen your web browser. 2. Type 192.168.2.1 in the address bar, and then press Enter. If you are prompted to enter in a username and password, these are set to the following defaults: Username: admin Password: admin...
  • Page 17 Changing existing wireless settings 1. O pen your web browser. 2. Type 192.168.2.1 in the address bar, press Enter. If you are prompted to enter in a username and password, these are set to the following defaults: Username: admin Password: admin If you have changed the default password, you must enter in that password.
  • Page 18 4. For the Primary Wireless network, select Enable or Disable. 5. Choose whether to broadcast the network name (SSID) or to hide it by enabling or disabling beside Broadcast Primary SSID. 6. Choose a name for your primary wireless network in the SSID field under the Primary Wireless Settings category.
  • Page 19 10. Choose whether to broadcast the network name (SSID) or to hide it by enabling or disabling beside Broadcast Guest SSID. 11. When you receive your Connection Hub, the security type is set to WPA2-PSK and the security type is set to AES by default. This allows you to use the default WPA2 key located on the back of your Connection Hub.
  • Page 20: Updating Internet User Id And Access Password

    3. Click Internet from the left menu. 4. Click on Internet at the top of the page. 5. Type your Bell Internet user ID (b1#) in the User ID box. 6. Type your Bell Internet access password in the Password box.
  • Page 21: Restart The Connection Hub

    Restart the Connection Hub Unplug the power cord from the Connection Hub, wait 10 seconds and plug it back in. This will restart the Connection Hub without erasing your saved settings. Reset the Connection Hub Reset to factory defaults Use this option when you need to recover the factory default settings. This might be necessary when: - A custom configuration did not go as planned.
  • Page 22: Frequently Asked Questions

    Frequently asked questions Q. Why do I get an error message after entering my Bell Internet User ID and Access Password? A. Ensure you enter your user ID and password correctly. These are case sensitive. Both your Bell Internet user ID (b1#) and access password were provided to you when you registered.
  • Page 23: Dial-Up Roaming

    Guest wireless network, then you must set the timer to 0 minutes. Using dial-up access As a Bell Internet customer, you can use your service when travelling away from home. This feature is called roaming*. You can connect to the Internet from almost anywhere within Canada by using your Bell Internet account information and a local phone number.
  • Page 24 Service available to residential customers in Ontario and Quebec where technology permits. Subject to change without notice. No service provides absolute protection. Other conditions apply including minimum system requirements. Subject to service agreements available at bell.ca/agreements. Fibe is a trade-mark of Bell Canada. FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 24 11-06-24 4:09 PM...

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