Far south networks Com.X1 PBX User Manual

Analog phone/dect phone
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Com.X1 PBX
End User Guide
Version 1.1, 8 September 2010
©2010 Far South Networks

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Summary of Contents for Far south networks Com.X1 PBX

  • Page 1 Com.X1 PBX End User Guide Version 1.1, 8 September 2010 ©2010 Far South Networks...
  • Page 2: Document History

    Document History Version Date Description of Changes 10/01/01 Preliminary 10/10/08 Added instructions for remote voice mailbox access, completed sections on blacklist, agents / queues ,directory and hot desking. ©2010 Far South Networks...
  • Page 3: Table Of Contents

    3.2.2 Dial a Speed Dial Number ....................11 3.3 C ........................... 11 ORWARDING 3.3.1 Activate Call Forwarding ..................... 11 3.3.2 Deactivate Call Forwarding ....................11 3.4 C ..........................11 AITING 3.5 C ............................ 12 ICKUP 3.6 F ............................. 12 OLLOW ©2010 Far South Networks...
  • Page 4 4.1 L .............................. 15 OGIN 4.2 I .............................. 15 NBOX 4.3 C ..........................15 ONITOR 4.4 P ..........................15 HONE EATURES 4.5 F ............................. 16 OLLOW 4.6 F .......................... 17 EATURE 4.7 S ............................18 ETTINGS ©2009 Far South Networks...
  • Page 5: Introduction

    Com.X1 PBX End User Guide Page 5 1 Introduction 1.1 Overview This document describes the usage of the Com.X1 PBX from the perspective of an end user, i.e. a normal desktop user or switchboard operator. 1.2 Terminology CLI – Calling Line Identification DID –...
  • Page 6: Basic Usage

    Com.X1 PBX End User Guide Page 6 2 Basic Usage 2.1 Phone Types 2.1.1 Analog Phone/DECT Phone Com.X1 supports standard analog and DECT phones, for example Siemens Euroset/Gigaset. Special functions available depend on phone model, and may include:  Flash/Recall key – this key is used to place an existing call on hold and obtain a second dial tone, typically for transferring the call ...
  • Page 7: Yealink T28P

    Com.X1 PBX End User Guide Page 7 2.1.3 Yealink T28P The Yealink T28P is a SIP (digital) switchboard/reception or executive phone, offering the following features:  Soft Key / DSS / Busy Lamp Field with optional outboard extender  Call hold/transfer ...
  • Page 8: Direct Voicemail Access

    Com.X1 PBX End User Guide Page 8 Unavailable: call not answered after preset timeout, caller redirected to voicemail if enabled. Do Not Disturb (DND): call redirected to voicemail Call Forwarding: call redirected to programmed number 2.2.3 Direct Voicemail Access It is possible to dial a user's voicemail box directly, if you prefer not to disturb.
  • Page 9: Digital Extensions

    Com.X1 PBX End User Guide Page 9 Method 3 – Press ## followed by the number to transfer to, your phone will immediately drop the call (unattended only) 2.4.2 Digital Extensions Press Transfer/TRAN on the phone followed by the number to transfer to. The caller is placed on hold while you optionally speak to the destination user.
  • Page 10: Phone Accessible Features

    Com.X1 PBX End User Guide Page 10 3 Phone Accessible Features 3.1 Voicemail 3.1.1 Access Voicemail IVR Dial *97 to access voicemail for your extension. Enter your password followed by # when prompted. Dial *98 to access voicemail for any extension.
  • Page 11: Advanced Options (Press 3)

    Com.X1 PBX End User Guide Page 11 3 – family messages 4 – messages from friends 3.1.2.4 Advanced options (press 3) You may access advanced options after listening to a message. Advanced options are: 1 – reply to current message 3 –...
  • Page 12: Call Pickup

    Com.X1 PBX End User Guide Page 12 On a digital phone, a second incoming call will be signalled on the display. On an analog phone it will be signalled by a tone. *70 – enable call waiting *71 – disable call waiting 3.5 Call Pickup...
  • Page 13: Auto Attendant / Ivr

    Com.X1 PBX End User Guide Page 13 *60 – speaking clock *77 – make recording *99 – listen to recording 3.11 Auto Attendant / IVR The system administrator may set up Auto Attendant / IVR menus, which will be available for inbound callers and may also be available on internal extension numbers.
  • Page 14: Call Recording

    Com.X1 PBX End User Guide Page 14 To add a specific number to the black list, dial *30 and enter the number when prompted, followed by # To remove a number from the black list, dial *31 and enter the number when prompted, followed by # 3.20 Call Recording...
  • Page 15: Web Accessible Features

    Com.X1 PBX End User Guide Page 15 4 Web Accessible Features Individual users are able to access PBX features via a web portal, accessible from the main GUI page. 4.1 Login Login using your extension number and voicemail password. If voicemail password is not yet set, use a single space character as password.
  • Page 16: Follow Me

    Com.X1 PBX End User Guide Page 16  Do not disturb  Call forwarding 4.5 Follow Me If follow me is enabled, you can control the follow me settings here. ©2010 Far South Networks...
  • Page 17: Feature Code List

    Com.X1 PBX End User Guide Page 17 4.6 Feature Code List The available feature codes are listed on this screen. ©2010 Far South Networks...
  • Page 18: Settings

    Com.X1 PBX End User Guide Page 18 4.7 Settings User settings for voicemail and call recording are configured here. ©2010 Far South Networks...
  • Page 19 Com.X1 PBX End User Guide Page 19 ©2010 Far South Networks...

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