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Related Manuals for Far south networks Com.X PBX
Summary of Contents for Far south networks Com.X PBX
- Page 1 Com.X PBX End User Guide Version 1.1, 8 September 2010 ©2010 Far South Networks...
- Page 2 Document History Version Date Description of Changes 10/01/01 Preliminary 10/10/08 Added instructions for remote voice mailbox access, completed sections on blacklist, agents / queues ,directory and hot desking. ©2010 Far South Networks...
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Page 3: Table Of Contents
Table of Contents INTRODUCTION......................... 5 ..........................5 VERVIEW ..........................5 ERMINOLOGY BASIC USAGE ..........................6 ..........................6 HONE YPES 2.1.1 Analog Phone/DECT Phone ..................... 6 2.1.2 Yealink T20P/T22P ......................6 2.1.3 Yealink T28P........................7 2.1.4 Other IP Phones ....................... 7 .......................... - Page 4 ........................12 IGHT (DND) ......................12 ISTURB ..........................12 RACE 3.10 ....................12 ISCELLANEOUS EATURES 3.11 / IVR ..................... 13 TTENDANT 3.12 ........................13 ROUPS 3.13 ........................13 USIC 3.14 ..........................13 AGING 3.15 ........................13 ARKING 3.16 ........................13 ONFERENCES 3.17 ......................
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Page 5: Introduction
Com.X PBX End User Guide Page 5 1 Introduction 1.1 Overview This document describes the usage of the Com.X PBX from the perspective of an end user, i.e. a normal desktop user or switchboard operator. 1.2 Terminology CLI – Calling Line Identification DID –... -
Page 6: Basic Usage
Com.X PBX End User Guide Page 6 2 Basic Usage 2.1 Phone Types 2.1.1 Analog Phone/DECT Phone Com.X supports standard analog and DECT phones, for example Siemens Euroset/Gigaset. Special functions available depend on phone model, and may include: Flash/Recall key – this key is used to place an existing call on hold and obtain... -
Page 7: Yealink T28P
Com.X PBX End User Guide Page 7 2.1.3 Yealink T28P The Yealink T28P is a SIP (digital) switchboard/reception or executive phone, offering the following features: Soft Key / DSS / Busy Lamp Field with optional outboard extender Call hold/transfer Three-way conference... -
Page 8: Direct Voicemail Access
Com.X PBX End User Guide Page 8 Unavailable: call not answered after preset timeout, caller redirected to voicemail if enabled. Do Not Disturb (DND): call redirected to voicemail Call Forwarding: call redirected to programmed number 2.2.3 Direct Voicemail Access It is possible to dial a user's voicemail box directly, if you prefer not to disturb. -
Page 9: Digital Extensions
Com.X PBX End User Guide Page 9 Method 3 – Press ## followed by the number to transfer to, your phone will immediately drop the call (unattended only) 2.4.2 Digital Extensions Press Transfer/TRAN on the phone followed by the number to transfer to. The caller is placed on hold while you optionally speak to the destination user. -
Page 10: Phone Accessible Features
Com.X PBX End User Guide Page 10 3 Phone Accessible Features 3.1 Voicemail 3.1.1 Access Voicemail IVR Dial *97 to access voicemail for your extension. Enter your password followed by # when prompted. Dial *98 to access voicemail for any extension. -
Page 11: Advanced Options (Press 3)
Com.X PBX End User Guide Page 11 3 – family messages 4 – messages from friends 3.1.2.4 Advanced options (press 3) You may access advanced options after listening to a message. Advanced options are: 1 – reply to current message 3 –... -
Page 12: Call Pickup
Com.X PBX End User Guide Page 12 On a digital phone, a second incoming call will be signalled on the display. On an analog phone it will be signalled by a tone. *70 – enable call waiting *71 – disable call waiting 3.5 Call Pickup... -
Page 13: Auto Attendant / Ivr
Com.X PBX End User Guide Page 13 *60 – speaking clock *77 – make recording *99 – listen to recording 3.11 Auto Attendant / IVR The system administrator may set up Auto Attendant / IVR menus, which will be available for inbound callers and may also be available on internal extension numbers. -
Page 14: Call Recording
Com.X PBX End User Guide Page 14 To add a specific number to the black list, dial *30 and enter the number when prompted, followed by # To remove a number from the black list, dial *31 and enter the number when prompted, followed by # 3.20 Call Recording... -
Page 15: Web Accessible Features
Com.X PBX End User Guide Page 15 4 Web Accessible Features Individual users are able to access PBX features via a web portal, accessible from the main GUI page. 4.1 Login Login using your extension number and voicemail password. If voicemail password is not yet set, use a single space character as password. -
Page 16: Follow Me
Com.X PBX End User Guide Page 16 Do not disturb Call forwarding 4.5 Follow Me If follow me is enabled, you can control the follow me settings here. ©2010 Far South Networks... -
Page 17: Feature Code List
Com.X PBX End User Guide Page 17 4.6 Feature Code List The available feature codes are listed on this screen. ©2010 Far South Networks... -
Page 18: Settings
Com.X PBX End User Guide Page 18 4.7 Settings User settings for voicemail and call recording are configured here. ©2010 Far South Networks... - Page 19 Com.X PBX End User Guide Page 19 ©2010 Far South Networks...
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