Troubleshooting - iHome iH9 User Manual

Symptom
iH9 does not turn on AC adaptor isn't plugged into a working wall socket
or not plugged into the power supply jack on back
of the unit
iH9 doesn't respond
iH9 requires a reset
iPod is not docked properly
Battery Low icon always Batteries are weak
flashing
Batteries were not installed properly
iPod does not respond iPod is not docked properly
to the unit/iPod is
playing but no sound
Your iPod software is too old
comes out
iPod is locked up/plays but no sound
comes out
Using 1
other devices.
Remote Control didn't Battery weak
work
Remote Control is out of range of the iH9
remote sensor
iH9/iPod performance is The iH9 is reacting to external interference
erratic
No sound from iH9 Volume is set too low on iH9
iPod didn't charge up iPod is not installed properly
iPod is locked up/ frozen
iPod battery has problem
No AM band radio AM loop antenna is not connected to the unit
sound but others OK
AM band radio is very AM loop antenna isn't located properly
noisy

Troubleshooting

Possible Problem
st nd
or 2 generation iPod, iPod Shuffle or
Plug the AC adaptor into a working wall socket and plug the connector
into the supply jack on the unit
If unit is plugged in and doesn't respond, try resetting the unit by following
these steps:
a) remove iPod from dock
b) unplug unit from power source
c) remove back up batteries
d) wait 1 hour, then resume use
Remove your iPod from the dock and check for obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.
Replace with new batteries
Check to make sure the polarity ( + and – ends) matches the diagram
in the battery compartment
Remove your iPod from the dock and check for obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.
Upgrade software on your iPod. For details visit
http://www.apple.com/ipod/download
Check the volume setting. Make sure your iPod is working properly before
docking into the unit. Please refer to your iPod manual for details. See
above for software upgrade information.
You may need to reset your iPod. To do so:
1. Toggle the Hold switch to hold position, then off.
2. Press and hold the Menu and center Select buttons at the same time until
Apple logo appears. You may need to repeat this step.
iH9 cannot control those iPods or other devices.
Replace current battery with new battery
Move within 30 feet of the unit.
Move unit away from potential sources of external interference such as
computers, modems, wireless devices (routers) or fluorescent light.
Make sure volume is turned up
Remove your iPod from the dock and check for obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.
Please make sure your iPod is working properly before docking into the
unit. Please refer to your iPod manual for details.
Plug the AM loop antenna connector to the jack on the back of the unit
Move the AM loop antenna away from the main unit/iPod and rotate it
for best reception
7
Solution