Toyota Supra 1997 Owner's Manual page 255

FEDERAL EMISSION WARRANTY
12
Filing a Claim With Toyota
A claim may be raised immediately upon the
failure of an EPA-approved emission test by
following these steps:
1. Take the failed vehicle to any authorized
Toyota dealer and present a copy of the
emission short test report as evidence of
failure. Also, take your maintenance
records in case they are needed.
2. The Toyota dealership will inspect your
vehicle and determine the warranty ap-
plicability within a reasonable period of
time (not to exceed 30 days) from your
initial vehicle delivery date to any author-
ized Toyota dealership or within the time
period required by local or state law.
3. If for any reason the claim is denied,
a written explanation will be presented
to you.
4. If Toyota fails to notify you of its decision
within the time specified at left for rea-
sons other than those listed below,
Toyota shall be responsible for repairing
the vehicle free of charge.
Delay is requested by you.
■
Delay is caused by factors beyond
■
the control of Toyota or Toyota
dealerships.
5. If you wish to obtain further information
regarding the emission performance
warranty, or if you have failed to receive
satisfactory assistance from TOYOTA
by following the problem resolution
steps outlined in the "How to Get
Assistance" section of this supplement,
you may contact:
Director, Field Operations and
Support Division (EN 397F)
Environmental Protection Agency
401 M Street SW
Washington, D.C. 20460