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TROUBLESHOOTING
Problem
No action or image
after powered on
No self-testing after
powered on, or with
motor noise
Not controllable from
remote controller
After power on,
self-test
successfully, but not
controllable
Video loss when
pans / tilts / zooms
Video captured after
connected to digital
video interface of a
capture device is not
good as the video
captured after
connected directly
analog video
interface of the
capture device
Possible Cause
Power supply failure
Power adapter damaged
Power cable connection got loosen
Not enough power supply
Mechanical failure
Low battery of remote controller
Exceed remote control distance
Wrong address / protocol / baud rate Check & set again
Wrong connection or open circuit of
RS-485/RS422 or RS-232 cable
Not enough power supply
Video cable not properly connected
Different video capture devices have
different video capturing
performance, image quality maybe
worse after it has been converted
from analog to digital
Solution
Check power supply
Replace power adapter
Check & reconnect
Check & reconnect power cable
connection
Repair
Change battery for remote controller
Control within distance of 8M
Check & reconnect
Check & reconnect power cable
Replace with a good video cable
Consult video capture device
supplier for more information
29
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