Guarantee Terms - SAGEMCOM DS186 HD Freesat User Manual

UG 253442997-C DSI86 HD Freesat UK.book Page 36 Jeudi, 13. octobre 2011 10:30 10
DSI86 HD freesat

13. Guarantee terms

In order to apply the guarantee, you should contact your retailer
or Sagemcom Broadband SAS helpdesk at 0845 090 0316*.
Proof of purchase will be required. Should any malfunctioning arise,
the retailer or Sagemcom Broadband SAS helpdesk will advise you what to do.
If you bought your equipment from Sagemcom Broadband SAS directly, the following shall apply:
1) Sagemcom Broadband SAS undertakes to remedy by repair, free of charge for labour and
replacement parts, any defects in the equipment during a period of twelve (12) months from the date of
original delivery of the equipment, where those defects are a result of faulty workmanship.
During this twelve-month guarantee period, the defective equipment will be repaired free of charge; the
customer must however return the defective equipment in its original package with all accessories at
his/her own expense, to the address given by Sagemcom Broadband SAS After Sales Department, the
phone number of which can be found on the delivery slip. Unless the customer has concluded with
Sagemcom Broadband SAS a maintenance contract for the equipment which specifically provides for
repairs to be carried out at the customer's residence, the repairs will not be carried out on the
equipment at the customer's residence.
The following sentence applies to purchases of equipment for the customer's trade, business or
profession.
Except as otherwise expressly provided in this Document and to the extent permitted by law,
Sagemcom Broadband SAS makes no representations or warranties, express or implied, statuette or
otherwise, and to such extent, all terms and conditions implied by law are hereby excluded.
This guarantee does not affect the Customer's statutory rights.
2) Exclusions from Guarantee
Sagemcom Broadband SAS shall have no liability under the guarantee in respect of:
• damage, defects breakdown or malfunction due to:
• failure to properly follow the installation process and instructions for use, or
• an external cause to the equipment (including but not limited to, lightning, fire, shock or water
damage of any nature),
• or
• modifications made without the written approval of Sagemcom Broadband SAS, or
• a failure or neglect to maintain the equipment or inappropriate maintenance, or
• unsuitable operating conditions, particularly of temperature and humidity, or
• repair or maintenance of the equipment by persons not authorised by Sagemcom Broadband
SAS, or
• the removal and/or destruction of the label positioned on the fixation screw of the lower plastic
cover,
• wear and tear from normal daily use of the equipment and its accessories,
• damage due to insufficient or bad packaging of equipment when returned to Sagemcom
Broadband SAS,
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