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Edgewater Networks 4200 Series User Manual

Converged network appliance
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4200 Series
Converged Network Appliance

User Manual

Edgewater Networks, Inc.
2730 San Tomas Expressway
Suite 200
Santa Clara, Ca. 95051
Phone: 408.351.7200
info@edgewaternetworks.com

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Summary of Contents for Edgewater Networks 4200 Series

  • Page 1: User Manual

    4200 Series Converged Network Appliance User Manual Edgewater Networks, Inc. 2730 San Tomas Expressway Suite 200 Santa Clara, Ca. 95051 Phone: 408.351.7200 info@edgewaternetworks.com...
  • Page 2 EdgeMarc is a trademark of Edgewater Networks, Inc. in the United States and other countries. Any other trademarks appearing in this manual are owned by their respective companies.

  • Page 3: Table Of Contents

    4200 User Manual Edgewater Networks, Inc. Chapter 1: Introduction _________________________________________________ 6 Features ______________________________________________________________ 7 Front Panel LEDs ___________________________________________________________ 8 Back Panel _________________________________________________________________ 8 Power Connector____________________________________________________________ 8 LAN Ethernet port __________________________________________________________ 8 WAN Ethernet port__________________________________________________________ 9 Erase Switch (newer hardware will say “Reset” see below for switch details) __________ 9...
  • Page 4 4200 User Manual Edgewater Networks, Inc. Network Test Tools _______________________________________________________________ 38 Route __________________________________________________________________________ 38 VoIP Subnet Routing ______________________________________________________________ 39 Upgrade Firmware ________________________________________________________________ 40 Clients List______________________________________________________________________ 41 Dynamic DNS ___________________________________________________________________ 44 Set Link ________________________________________________________________________ 45 Services Configuration_____________________________________________________________ 47 Certificate ______________________________________________________________________ 49...
  • Page 5 4200 User Manual Edgewater Networks, Inc. A Closer Look at Traffic Management in the 4200 _______________________________ 86 Chapter 5: System Diagnostics ___________________________________________ 88 Passive Voice Call Monitoring____________________________________________ 90 Accessing Troubleshooting Tools _________________________________________ 92 Chapter 6: Saving and Restoring the 4200 Configuration _____________________ 95...

  • Page 6: Chapter 1: Introduction

    4200 User Manual Edgewater Networks, Inc. Chapter 1: Introduction Thank you for the purchase of your 4200 converged network appliance. This User's Guide describes the 4200 converged network appliance. This document introduces the major features of the 4200 and describes how to perform physical installation and system configuration.

  • Page 7: Features

    4200 User Manual Edgewater Networks, Inc. The 4200 Converged Network Appliance The 4200 is a new generation of edge device providing the demarcation point for real-time, interactive IP services. It is the ideal solution for connecting enterprise PCs and IP Phones to a private or public IP network. It replaces...

  • Page 8: Front Panel Leds

    The 4200 comes with an AC power cord and 5vdc, 3.0 Amp power adapter for connecting to this port. LAN Ethernet port The 4200 series LAN interface is a 4-port switch that uses a single IP address. The LAN Ethernet ports are 10/100 auto sensing ports that should be Version 3.0...

  • Page 9: Wan Ethernet Port

    4200 User Manual Edgewater Networks, Inc. connected to IP phones, IADs or PCs installed on the local area network (also known as the private network). WAN Ethernet port The WAN Ethernet port is a 10/100 auto sensing port that should be...

  • Page 10: Serial Console Port

    4200 User Manual Edgewater Networks, Inc. Serial Console Port This port is used to establish a local console session with the 4200 using a VT100 terminal or emulation program. The baud rate is 9600 8 N 1 and None for flow control. It is used for debug or local diagnostic purposes only.

  • Page 11: Chapter 2: Getting Started

    4200 User Manual Edgewater Networks, Inc. Chapter 2: Getting Started Physical Installation The 4200 is designed for either desktop or wall mount installation. Please observe the following guidelines when installing the system: Never assume that the AC cord is disconnected from a power source.

  • Page 12: Connecting To The 4200

    4200 User Manual Edgewater Networks, Inc. Connecting to the 4200 The 4200 is configured using a web browser such as Internet Explorer or Netscape Navigator. The 4200 is shipped with a pre-configured IP address for its LAN port of 192.168.1.1. To connect to the 4200, do the following: A.

  • Page 13: Chapter 3: Configuration Menu

    4200 User Manual Edgewater Networks, Inc. Chapter 3: Configuration Menu Network The system can be configured to support a wide range of multimedia network services. These services can be enabled or disabled depending on the functionality required for a network configuration. The device's network settings include configuring the LAN and WAN interfaces, DNS and Default Gateway.
  • Page 14 4200 User Manual Edgewater Networks, Inc. Select ADSL-PPPoE to enable the username ADSL-PPPoE -- and password options Enter the username given to you by your User Name -- network provider. Enter the password given to you by your Password -- network provider.

  • Page 15: Voip Alg

    4200 User Manual Edgewater Networks, Inc. VoIP ALG An application-layer gateway provides basic proxy features. Serving as an ALG proxy, the system maps many network appliances into one or more public IP addresses and provides the connectivity and management for IP phones.

  • Page 16: Sip Settings

    4200 User Manual Edgewater Networks, Inc. before it presents the IP telephone or data device through its public WAN port. (see System for License key details) When the ALG is not registered this text will read “Invalid License Key. The device has to be registered.”...
  • Page 17 4200 User Manual Edgewater Networks, Inc. endpoints to IP addresses configured below in the Round Robin SIP proxies list in a round robin manner. Enable this feature and submit to view and modify the list. This is the list of outbound proxies or registrars that are allowed through Transparent Proxy Mode.

  • Page 18: Mgcp Settings

    4200 User Manual Edgewater Networks, Inc. MGCP Settings ⇒ Select VoIP ALG ⇒ Select MGCP If a MGCP ALG is needed, enter the IP MGCP Server IP Address -- address for the MGCP Server as provided. The MGCP server provides media gateway control protocol service to IP phones, client adapters and gateways.

  • Page 19: H.323 Settings

    4200 User Manual Edgewater Networks, Inc. Audit Cycle Interval (m) -- Audit Cycle Interval specifies how often these messages should be sent out to the clients. Each cycle, all endpoints will be audited so the rate of messages being sent is dependent on the number of clients currently registered.
  • Page 20 4200 User Manual Edgewater Networks, Inc. Send Request-In-Progress checkbox enables the sending of Request-In-Progress messages when lengthy operations are done, such as doing a DNS lookup for a domain-name. The system can strip the given domain-name Domain-Name -- from incoming calls when attempting to match the alias to a client and strip all domain names from outgoing calls.

  • Page 21: Nat

    4200 User Manual Edgewater Networks, Inc. be 20% lower than this number (eg.: if Maximum Bandwidth is set to 1000k, then only 800k of actual voice/video will be allowed through). Alias Restrictions sets a limit to the number Alias Restrictions -- of aliases that are allowed to register with the system.
  • Page 22 4200 User Manual Edgewater Networks, Inc. Enable LAN NAT -- Enable LAN NAT When only NAT is enabled (checked), the system uses masquerading, the system will masquerade as the WAN IP address for PC data devices on the private LAN of the system.

  • Page 23: Firewall

    4200 User Manual Edgewater Networks, Inc. Firewall ⇒ Select Firewall The system can act as a firewall for voice, video and data traffic. A firewall restricts and controls the traffic between networks, typically between a corporate network and the Internet. If an external firewall is used, the data firewall features can be set to pass or block all data traffic depending on whether the system is placed in series or in parallel with the external firewall.
  • Page 24 4200 User Manual Edgewater Networks, Inc. Allow UDP Port -- allow the UDP port numbers to which you want to grant access. Multiple port values can be enter by separating the values with a space e.g. 8070 8080 8090 Within the Trusted...
  • Page 25 4200 User Manual Edgewater Networks, Inc. access. This will drop all traffic destine for this host and port to this host. Multiple IP and port values can be enter by separating the values with a space e.g. 10.10.10.10-80 11.11.11.11-80 or for the entire subnet 10.10.10.0/24-80 11.11.11.0/24-80...

  • Page 26: Vpn Configuration

    4200 User Manual Edgewater Networks, Inc. VPN Configuration ⇒ Select VPN The system supports IPsec VPN to protect data communication. This page allows administrator to define VPN tunnels. VPN Tunnels: List of VPN tunnels. To edit a VPN tunnel, choose the tunnel name from the list, and the VPN page will be updated to display the selected tunnel's configuration.

  • Page 27: Dhcp Server

    4200 User Manual Edgewater Networks, Inc. if checked, the VPN gateway will start key negotiation Early Start -- when user clicks the "Apply" button or when the gateway reboots. If unchecked, the local gateway will defer the key negotiation until the remote VPN gateway starts key negotiation or a packet from the protected local network attempts to pass through the tunnel.

  • Page 28: Dhcp Relay

    4200 User Manual Edgewater Networks, Inc. lapse. Resource allocation and cost might influence the quantity assigned. The value can be 1 day minimum and 30 days maximum. Enter the Subnet Mask address for the DHCP pool. Subnet Mask -- The default implied value is 255.255.255.0.

  • Page 29: Traffic Shaper

    4200 User Manual Edgewater Networks, Inc. Traffic Shaper To use traffic shaping, the user must configure the incoming and outgoing physical link data rates for the bottleneck link in the network. The bottleneck most often occurs on the WAN link in the form of a T-1 or DSL line.
  • Page 30 4200 User Manual Edgewater Networks, Inc. rate. Priority data is bounded so that low priority data is not starved. If low priority clients are starved, they generate retries that may exacerbate congestion during periods of peak usage. ⇒ Select Traffic Shaping...

  • Page 31: System

    4200 User Manual Edgewater Networks, Inc. Enter the total Maximum Number of Call Allowed -- amount of VoIP calls allowed to traverse the system e.g. RTP streams from VoIP devices. Use CAC to ensure the system will NOT over subscribe the total amount of WAN bandwidth. If the codec is G.711, then the required data rate per call is 85.6 Kbytes/sec.

  • Page 32: Network Information

    4200 User Manual Edgewater Networks, Inc. Select view License Key This System has been shipped with a unique license key that enables the ALG function and defines the maximum number of WAN calls supported. Note: License Key can also be accessed from the VoIP ALG page.

  • Page 33: Routing Information

    4200 User Manual Edgewater Networks, Inc. Routing Information The system routing table contains the static routes for hosts and networks that are configured on the system. When the LAN and WAN settings have been fully configured, there must be four routing lines displayed. The private subnet will be associated with the LAN interface.

  • Page 34: Proxy Arp

    4200 User Manual Edgewater Networks, Inc. Proxy ARP Proxy ARP is used to create a bridge between two interfaces on the system. Proxy ARP allows the system to respond to ARP requests for the IP address on the interface specified. Without an ARP response, external devices would be unable to communicate with the requested IP address.

  • Page 35: File Server

    4200 User Manual Edgewater Networks, Inc. ⇒ Select Add/Delete Note: To delete an entry you must enter the Proxied fields and select Delete. File Server In some instances, a public TFTP server is not available. Enabling the TFTP server allows configuration and image files to be downloaded from the system by using the TFTP protocol.

  • Page 36: File Download

    4200 User Manual Edgewater Networks, Inc. File Download File Download allows the system to download files from a central FTP server and store them locally on the system. These files can then be served out by the local TFTP or HTTP/1.0 servers.

  • Page 37: System Information

    4200 User Manual Edgewater Networks, Inc. System Information System Information displays detailed information regarding the operating system running on the system. Customer support may ask you to examine or forward this information when troubleshooting problems with the system. ⇒ Select System --...

  • Page 38: Network Test Tools

    4200 User Manual Edgewater Networks, Inc. Network Test Tools A network administrator may use the test tools on this page to verify connectivity of the system and trace the path of data throughout the network. ⇒ Select System -- Select Network Test Tools --...

  • Page 39: Voip Subnet Routing

    4200 User Manual Edgewater Networks, Inc. Netmask -- Enter the Netmask for the above IP Network e.g. for the 10.10.10.0 a class C subnet mask would be 255.255.255.0 with 254 host, a class B subnet mask would be 255.255.0.0 with 65,534 host, a class A subnet mask would be 255.0.0.0 with 16,777,214...

  • Page 40: Upgrade Firmware

    4200 User Manual Edgewater Networks, Inc. host, a class A subnet mask would be 255.0.0.0 with 16,777,214 hosts. Enter the IP gateway for this IP Network, typically this Gateway -- will be a router on the same IP subnet as the systems LAN interface, if the systems IP address is 192.168.1.1 and there is a router on this...

  • Page 41: Clients List

    4200 User Manual Edgewater Networks, Inc. Note; When using your local PC as the FTP server the systems expect the <filename> to be in /pub/e_4200 ⇒ Select Submit Clients List The clients lists contain entries for devices that have registered with the system.
  • Page 42 4200 User Manual Edgewater Networks, Inc. The SIP URI of the client. URI -- If the system is configured for Registrar -- Survivability the clients will appear as Local if the system is providing local call processing. Remote will appear if call processing is via the remote softswitch.
  • Page 43 4200 User Manual Edgewater Networks, Inc. Add a MGCP Client to the Clients List -- Some clients in advanced configurations may require adding a static client e.g. adding POTS gateway that cannot register, IP PBX that cannot register. Enter the Name of the device you are adding,...

  • Page 44: Dynamic Dns

    4200 User Manual Edgewater Networks, Inc. Select the Alias Type you are adding in Alias Type -- the Alias box above. ⇒ Select Submit Dynamic DNS Dynamic DNS allows a system administrator to associate a name with the the public address of the system. When a change occurs to the public interface of the system, the Dynamic DNS service is notified of the change.

  • Page 45: Set Link

    4200 User Manual Edgewater Networks, Inc. Set Link Set Link displays the current Ethernet interface link settings for the system. If needed, the rate for each interface can be set manually to establish a reliable connection. Note; When the link rate is set manually, ensure that the device at the far end of the connection can communicate at the desired rate.
  • Page 46 4200 User Manual Edgewater Networks, Inc. 10BaseT-FD (Full Duplex) 100BaseT-HD (Half Duplex) 100BaseT-FD (Full Duplex) When the value is changed the system will LAN 4 Ethernet -- apply the settings, caution you may loose connectivity to the system if the value is not correct on both sides of the link.

  • Page 47: Services Configuration

    4200 User Manual Edgewater Networks, Inc. Services Configuration The Services Configuration page allow the user to configure the services that are running directly on the system. These services include the web server, telnet server, SSH server, syslog and SNMP daemons.
  • Page 48 4200 User Manual Edgewater Networks, Inc. The adminitrative contact information for the System Contact -- system. By default, no value is set. The port that the system monitors to read and send SNMP Port -- data. The default is 161.

  • Page 49: Certificate

    4200 User Manual Edgewater Networks, Inc. Certificate The Certificate page allows the user to configure the device certificate used by HTTPS for secure remote management. The following fields should be configured to enable HTTPS-based access. To access the device via the WAN, HTTPS access must be granted through the firewall.

  • Page 50: Survivability

    4200 User Manual Edgewater Networks, Inc. Month range: 1-12 Day range: 1-31 Year range: 1970-2034 Hour range: 0-23 Minute range: 0-59 Second range: 0-59 ⇒ Select Submit Survivability The high availability of voice services is a fundamental requirement for enterprises deploying their own IP telephony equipment or subscribing to hosted VoIP services.
  • Page 51 4200 User Manual Edgewater Networks, Inc. Time (s) Between Heartbeat Messages -- The number of seconds between each heartbeat messages sent to the softswitch to determine connectivity. The number of seconds Time (s) To Declare Heartbeat Lost -- between the heartbeat was sent until it should be declared lost if no response has been received.
  • Page 52 4200 User Manual Edgewater Networks, Inc. This value specifies Number of NTFY resends to declare alarm -- the number of times a NTFY messages sent to the softswitch can go un-acknowledged before the system considers the communications with the Softswitch to be lost (causing a switch over to the system's local mode).

  • Page 53: User Commands

    4200 User Manual Edgewater Networks, Inc. Always Local -- The system always provides local call switching even when the softswitch is available to process calls. Please note that in this mode subscribers will only be able to make local, station to station phone calls.

  • Page 54: Networking Restart

    4200 User Manual Edgewater Networks, Inc. Example of user commands: ifconfig eth0:20 192.168.20.10 netmask 255.255.255.0 iptables -I POSTROUTING -t nat -s 192.168.20.10 -j ACCEPT ⇒ Select Submit Networking Restart Use Network Restart to stop and the restart all the networking services that are running on the system.

  • Page 55: Chapter 4: Configuring The 4200

    4200 User Manual Edgewater Networks, Inc. Chapter 4: Configuring the 4200 The 4200 is a flexible, easy to use converged network appliance that provides many critical networking functions for IP based voice and data. It can be installed in several different VoIP topologies:...
  • Page 56 4200 User Manual Edgewater Networks, Inc. Configuration Guide For IP Centrex Applications A typical 4200 installation for an IP Centrex application uses an external router, xDSL or cable modem to terminate the WAN link from the service provider. The 4200 is then connected directly to the WAN termination device and the LAN port of the 4200 is connected to the enterprise Ethernet local area network (typically a layer 2 switch).
  • Page 57 4200 User Manual Edgewater Networks, Inc. WAN/LAN IP routing. Traffic shaping and priority queuing to guarantee high quality voice traffic. These mechanisms protect voice and data traffic from contending for the same network resources to guarantee low latency and the highest call quality possible for VoIP traffic.
  • Page 58 4200 User Manual Edgewater Networks, Inc. Configuration Guide For Station Side IP PBX Applications Most private enterprise VoIP networks use an IP PBX at the corporate headquarters location to provide voice switching between headquarters, branch offices and the PSTN. The 4200 is used in these environments to securely connect branch office employees to the IP PBX installed in the corporate headquarters location.
  • Page 59 4200 User Manual Edgewater Networks, Inc. WAN/LAN IP routing. Traffic shaping and priority queuing to guarantee high quality voice traffic. These mechanisms protect voice and data traffic from contending for the same network resources to guarantee low latency and the highest call quality possible for VoIP traffic. At the same time they ensure the best utilization of WAN bandwidth by enabling data traffic to burst up to full line rate in the absence of voice calls.
  • Page 60 4200 User Manual Edgewater Networks, Inc. Configuration Guide For Trunk Side IP PBX Applications Companies using shared WAN links for inter-office IP voice communications can use the 4200 as a traffic shaper to meet the stringent jitter, latency and packet loss requirements for toll quality voice.
  • Page 61 4200 User Manual Edgewater Networks, Inc. Configuration Outline Configure For Trunk Side IP Task Subtask PBX Application? System Configuration configure LAN/WAN interface set Ethernet link rate Optional enable the DHCP server Not required configure SNMP Optional VoIP Configuration enable the VoIP ALG...

  • Page 62: System Configuration

    4200 User Manual Edgewater Networks, Inc. System Configuration This section explains how to configure the 4200 to function in your IP network. You will configure the ethernet interfaces, network addresses, DNS settings, default gateway, SNMP settings and change the administrative password.
  • Page 63 4200 User Manual Edgewater Networks, Inc. C. Select ADSL-PPPoE if you are connecting to the Internet using an ADSL link. The WAN IP address for the 4200 is provided by your service provider as a part of the PPPoE protocol automatically and does not have to be manually configured.

  • Page 64: Configure The Lan Interface

    4200 User Manual Edgewater Networks, Inc. D. Select DHCP if you want to receive your WAN IP address from a DHCP server located in the WAN. E. Press Submit. Configure the LAN interface A. Select the Network link. B. Enter the IP Address.

  • Page 65: Voip Configuration

    4200 User Manual Edgewater Networks, Inc. VoIP Configuration The 4200 provides a VoIP application layer gateway (ALG) for the SIP, MGCP, H.323 protocols. The ALG proxies the connection between the VoIP softswitch or IP PBX and voice devices such as IP phones, IADs or softphones. By acting as a proxy the 4200 is able to provide several important functions for IP based voice: Provide NAT/PAT services for voice traffic.

  • Page 66: Set Ethernet Link Rate

    4200 User Manual Edgewater Networks, Inc. Set Ethernet Link Rate WARNING: The vast majority of ethernet networking devices including the 4200 use “Autonegotiate” as a default setting. Chances are that you will not have to set the Ethernet link rate as described below.

  • Page 67: Configure The Dhcp Server

    4200 User Manual Edgewater Networks, Inc. Configure the DHCP Server The 4200 can act as a DHCP server granting IP addresses to PCs, workstations, servers or voice devices (IP phones, IADs or softphones). DHCP is a protocol that enables IP devices to obtain temporary or permanent IP addresses (out of a pool) from centrally administered servers.
  • Page 68 4200 User Manual Edgewater Networks, Inc. A. Select DHCP Server. B. The default value for the DHCP server is disabled. C. Enter the Lease Duration. The lease duration is the amount of time in days that an IP device may use an assigned IP address before requesting that it be renewed.

  • Page 69: Configure Snmp

    4200 User Manual Edgewater Networks, Inc. J. Press Submit. (see following screen what the DHCP pool should look like) Delete a DHCP IP Address A. Select DHCP Server. B. To delete an IP address or a range of IP addresses...

  • Page 70: Enable Remote System Logging

    4200 User Manual Edgewater Networks, Inc. F. Enter the System Contact. This is the administrative contact information for the 4200. By default, no value is set. G. Enter the SNMP Port. This is the port that the 4200 uses for SNMP communications with the network management system.

  • Page 71: Change The Administration Password

    4200 User Manual Edgewater Networks, Inc. Change the Administration Password We strongly recommend that you change the default password for the “root” administrative account using the following steps: A. Select System. B. Select changed in the Change Password section of the GUI.

  • Page 72: Voip Configuration

    4200 User Manual Edgewater Networks, Inc. VoIP Configuration The 4200 provides a VoIP application layer gateway (ALG) for the SIP, MGCP, H.323 protocols. The ALG proxies the connection between the VoIP softswitch or IP PBX and voice devices such as IP phones, IADs or softphones. By acting as a proxy the 4200 is able to provide several important functions for IP based voice: Provide NAT/PAT services for voice traffic.

  • Page 73: Configure Voip Subnet Routing

    4200 User Manual Edgewater Networks, Inc. J. Enter the TFTP Server Address. This address is used to identify the TFTP server that contains the images used by IP phones at boot up. The 4200 performs a TFTP server relay function.
  • Page 74 4200 User Manual Edgewater Networks, Inc. Enter a VoIP Subnet Route A. Select System. B. Select VoIP Subnet Routing. C. Enter the IP Network (egg. 192.168.2.0). This is the IP address of the remote subnet containing the voice devices. Enter the Netmask (egg.

  • Page 75: Configure Ip Phones, Iads Or Softphones

    4200 User Manual Edgewater Networks, Inc. Enter the Gateway (egg. 10.10.10.2) . This is the IP address of the intermediate router that knows the return path to the remote subnet from the 4200. F. Select the Delete Subnet checkbox. G. Press Submit.
  • Page 76 4200 User Manual Edgewater Networks, Inc. options on the phone to the “Unlock Configuration” option.To change a parameter, enter * * # on the telephone. F. Under settings, select MGCP configurations. G. Set the Media Gateway Controller address = the LAN IP address of the 4200 (egg.

  • Page 77: Data Networking Configuration

    4200 User Manual Edgewater Networks, Inc. Data Networking Configuration The 4200 provides static IP routing and two types of Network Address Translation (NAT) functions for data traffic. This chapter explains the use and configuration of these features. NAT for Data Traffic...
  • Page 78 4200 User Manual Edgewater Networks, Inc. For example the entry “tcp;198.66.203.19/255.255.255.0-80>192.168.1.3-8080” will map all web traffic destined to public IP address 198.66.203.19 to the private webserver 192.168.1.3 port 8080. The public IP address of 198.66.203.19 is automatically created as a “subinterface” or “secondary address” on the WAN interface of the 4200 so that external hosts can reach the web server.

  • Page 79: Static Ip Routing

    4200 User Manual Edgewater Networks, Inc. Delete a Static NAT entry A. Select NAT. B. To delete an IP address or a range of IP addresses highlight the entry in the Static NAT Client Entries list and press the Delete key on your keyboard.

  • Page 80: Firewall Configuration

    4200 User Manual Edgewater Networks, Inc. Delete the static route A. Select System. B. Select Route. C. Remove the check in the Apply Route checkbox. Press Submit. Firewall Configuration The 4200 uses a Stateful Packet Inspection (SPI) firewall to protect data devices installed behind the LAN interface.

  • Page 81: Configure Basic Settings

    4200 User Manual Edgewater Networks, Inc. Configure Basic settings To allow or deny HTTP, HTTPS, Telnet, SSH and SNMP management traffic originating from the WAN to the 4200 simply use the checkboxes provided in the basic settings area of the firewall configuration page.
  • Page 82 4200 User Manual Edgewater Networks, Inc. TCP port numbers and 192.168.3.1-23 for Telnet. the specified source IP *Port ranges are specified using a “:” character. For addresses example: 192.168.3.1-23:50 means port 23 through 50 *Classful IP addresses are assumed by default. For example: 192.168.3.1 uses a class “c”...

  • Page 83: Traffic Management Configuration

    4200 User Manual Edgewater Networks, Inc. Traffic Management Configuration Traffic management is required to ensure high quality voice calls when both voice and data traffic share the same WAN link. Voice traffic must be prioritized for transmission over data traffic to meet the stringent jitter, latency and packet loss requirements for toll quality voice.

  • Page 84: Enable Traffic Shaping

    4200 User Manual Edgewater Networks, Inc. Please follow steps A through H below to configure and enable traffic management. Enable Traffic Shaping A. Select Traffic Shaper. B. Select the Enable traffic shaper checkbox. Specify the upstream and downstream bandwidth of your WAN link C.

  • Page 85: Enable Cac

    4200 User Manual Edgewater Networks, Inc. Enable CAC The 4200 uses CAC to limit the number of active voice calls over the WAN link. This is necessary because a typical installation uses a ratio of 1:2 or 1:4 active voice calls to voice devices on the assumption that 50% or 25% of all users are on the phone at the same time.

  • Page 86: A Closer Look At Traffic Management In The 4200

    4200 User Manual Edgewater Networks, Inc. (768*.85)/85.6 = 7.6 or 7 total voice calls The maximum number of G.711 voice calls supported by an ADSL WAN with 768Kbps downstream WAN bandwidth and 256Kbps upstream WAN bandwidth is calculated as follows: (256*.85)/85.6 = 2.5 or 2 total voice calls...
  • Page 87 4200 User Manual Edgewater Networks, Inc. reduce overall latency for voice traffic. Although preferential treatment is given to priority data it is bounded so that low priority data is not starved. To smooth bursts from high speed data links (typically from the LAN Ethernet segment to the WAN) the 4200 appliance uses a buffer that clocks data out at a rate not exceeding the maximum amount for the slowest link.

  • Page 88: Chapter 5: System Diagnostics

    4200 User Manual Edgewater Networks, Inc. Chapter 5: System Diagnostics The 4200 provides a powerful set of diagnostic information, troubleshooting tools and utilities for system maintenance to network operators. Viewing Software Version, Hardware Platform and the LAN MAC Address The software version,...
  • Page 89 4200 User Manual Edgewater Networks, Inc. Viewing Networking Information To view the networking configuration and status of the 4200 proceed to the Network Information page as follows: A. Select System. B. Select Network Information. The following networking information is displayed:...

  • Page 90: Passive Voice Call Monitoring

    4200 User Manual Edgewater Networks, Inc. network interface with the errors should be examined and modified to better segment and isolate network traffic. Viewing Advanced System Information To view advanced system information for the 4200 proceed to the System Information page as follows: A.
  • Page 91 4200 User Manual Edgewater Networks, Inc. click here for online MOS help Recent Call Log: <14>Dec 2 22:10:22 2005 mand: Call ID 279 10.10.11.156->209.244.43.82: Call complete. Remaining active calls=0. Minimum MOS=4.40 Average MOS=4.40 <14>Dec 2 22:10:22 2005 mand: Advanced MOS (v1.5);STR=1133560631;STP=1133561422;Call...

  • Page 92: Accessing Troubleshooting Tools

    4200 User Manual Edgewater Networks, Inc. Accessing Troubleshooting Tools The 4200 provides convenient test tools to facilitate problem isolation and resolution. A network operator can use these tools to verify connectivity to/from the 4200 as well as trace datapaths to endpoints throughout the network.
  • Page 93 4200 User Manual Edgewater Networks, Inc. Performing a Traceroute Test A traceroute test is used to track the progress of a packet through the network. The test can be used to verify that data destined for a WAN device reaches the remote IP address via the desired path.
  • Page 94 4200 User Manual Edgewater Networks, Inc. Rebooting the 4200 In extreme circumstances while troubleshooting you may be asked to reboot the 4200 by technical support. Please use the following steps to reboot the system: A. Select System. B. Select Rebooting System.

  • Page 95: Chapter 6: Saving And Restoring The 4200 Configuration

    4200 User Manual Edgewater Networks, Inc. Chapter 6: Saving and Restoring the 4200 Configuration The 4200 stores all configuration information for the system in a series of individual files that reside in local flash memory. These files are read at boot time to determine the configuration identity of the 4200 and then stored in RAM as “running”...
  • Page 96 4200 User Manual Edgewater Networks, Inc. Create a Backup File and Save in Local Flash bash# ewn save <filename> Saves the current running configuration. Filename format (must use extension .conf1 or .conf2): <filename1>.conf1 <filename2>.conf2 <filenameX> can be a combination of both letters and characters. For example, EWN4200_041503.conf1 or location1_E4200.conf2.
  • Page 97 4200 User Manual Edgewater Networks, Inc. Loads the specified backup file into RAM and makes it the active running configuration. WARNING: Issuing this command will automatically restart the 4200 and therefore interrupt any active voice calls and data sessions. Version 3.0...

  • Page 98: Chapter 7: Upgrading The 4200

    Chapter 7: Upgrading the 4200 This chapter describes how to upgrade your 4200 to the latest software release available from Edgewater Networks. Information on the latest release can be found in the release notes section of our website at: http://www.edgewaternetworks.com/Support/SupportDocLanding.html#ReleaseNote It is recommended that you reboot the 4200 prior to performing the upgrade.
  • Page 99 C. Logon as root D. Enter the password (contact Edgewater support for the password) E.Ping the Edgewater Networks FTP server to determine if you can reach the upgrade server by issuing the following command: ping 204.202.2.188 F. If the ping was successful enter the upgrade command as follows: netflash - fk 204.202.2.188 pub/e_4200/flash.bin...
  • Page 100 4200 User Manual Edgewater Networks, Inc. G. Verify that the upgrade was successful by checking the software revision number found on the System page H. If you opened an SSH session you should logout of the 4200 and close the SSH session by entering exit in the command line.

  • Page 101: Appendix A: Troubleshooting Tips

    4200 User Manual Edgewater Networks, Inc. Appendix A: Troubleshooting Tips This section contains possible solutions to problems regarding the installation of the 4200. If you cannot find an answer here please visit our website at www.edgewaternetworks.com. I am having trouble reaching the Internet through the 4200.

  • Page 102: Appendix B: Contact Information

    Edgewater Networks, Inc. 2730 San Tomas Expressway Suite 200 www.edgewaternetworks.com Phone: 408.351.7200 info@edgwaternetworks.com General: Sales: sales @edgewaternetworks.com Edgewater Networks, Inc. - Technical Assistance Center Phone: 408.351.7200 ext. 2 support@edgewaternetworks.com Appendix C: Specifications 1x10/100 Ethernet WAN Ports 4x10/100 Ethernet LAN Ports...

  • Page 103: Appendix E: License Information

    (90) day period immediately following your receipt of the Software (the “Warranty Period”). If You notify Edgewater Networks during the Warranty Period that the Software does not perform substantially in accordance with the user documentation and Edgewater Networks is able to reproduce such failure, the entire and exclusive liability and remedy shall be limited to Version 3.0...
  • Page 104 4200 User Manual Edgewater Networks, Inc. either, at Edgewater Networks’ sole discretion: (i) providing a correction or a workaround for such failure; (ii) replacing the Software with conforming software; or (iii) refunding of the license fee paid for the Software.
  • Page 105 4200 User Manual Edgewater Networks, Inc. Public License. The "Program", below, refers to any such program or work, and a "work based on the Program" means either the Program or any derivative work under copyright law: that is to say, a work containing the Program or a portion of it, either verbatim or with modifications and/or translated into another language.
  • Page 106 4200 User Manual Edgewater Networks, Inc. permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it. Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you;...
  • Page 107 4200 User Manual Edgewater Networks, Inc. 5. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License.
  • Page 108 4200 User Manual Edgewater Networks, Inc. Each version is given a distinguishing version number. If the Program specifies a version number of this License which applies to it and "any later version", you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation.
  • Page 109 4200 User Manual Edgewater Networks, Inc. * Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed. If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.

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