Troubleshooting - Whirlpool WASHER Use & Care Manual

First try the solutions suggested here to possibly avoid the cost of a service call...
Washer odor
Do you use High Efficiency Detergent?
Use the following procedure without any clothing. Your
washer interior should be cleaned at least once per month to
reduce or prevent any accumulation of mold or mildew odors.
Start by adding 1 cup (250 mL) of bleach into the
detergent dispenser. Continue by adding 1 cup (250 mL)
of bleach directly into the wash tub. This is the only time
you should add anything other than clothing into the
wash tub. Select and run the Regular/Heavy Soil cycle
without clothing, using hot water. Repeat this process if
necessary.
Inspect the interior of the washer for lint and other debris
that may accumulate on the basket and rubber bellows.
Remove and dispose of any accumulation as necessary.
Leave the washer door open between cycles to allow the
washer interior to dry out.
Washer won't start
Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is the washer door firmly closed?
Has a cycle been selected, but START has not been pressed?
Was the door open after completion of last cycle?
Washer won't fill, wash or rinse
Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is there power at the plug? Check electrical source or call
electrician.
Are the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Are the water inlet valve screens clogged?
Washer stops
Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is there power at the plug?
Check electrical source or call electrician.
Has a fuse blown, or has a circuit breaker tripped?
If problem continues, call electrician.
Are you using an extension cord?
Do not use an extension cord.

TROUBLESHOOTING

Washer won't drain or spin
Is the drain hose clogged, or the end of the drain hose
more than 35" (88.9 cm) above the floor?
Is your voltage low?
Check electrical source or call electrician. Do not use an
extension cord.
Is the load balanced?
A single or bulky item may cause imbalance. Add more items
or redistribute the load.
Washer makes noise or vibrates
Is the washer level?
The washer must be level. The four feet should be properly
installed, and the nuts should be tightened against the
washer cabinet.
As water is drained from the washer, you may hear air being
pulled through the pump. This happens during the end of
draining. It is normal.
Are you washing items with metal snaps, buckles or
zippers?
You may hear metal items touching the washer drum. This is
normal.
Is washer installed on a sturdy and solid floor?
Refer to the "Installation Requirements" for flooring
requirements. Noise and vibration may be reduced by placing
a piece of ¾" (19.1 mm) plywood underneath your washer.
The plywood may extend underneath both washer and dryer
to keep them at equal heights.
Washer leaks
Check household plumbing for leaks.
Dispensers clogged or leaking
Are the laundry products in the correct dispenser
compartment?
Add the correct amounts of HE detergent or fabric softener to
the correct compartments.
Load too wet
Did you use the right cycle for the load being washed?
Select a cycle with a higher spin speed.
Did you wash a single item or bulky items or have you
overloaded the washer?
A single item, bulky items, or overloading may cause
imbalance. Add items or try to evenly distribute your wet
laundry in the drum, and start a SPIN cycle. If the laundry is
still wet, take half of the load out of the washer and try again.
17